Business Profile

Mattresses

Mattress Warehouse, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mattress Warehouse, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase date: 03/28/25 Delivery date: 04/08/25 Item: Vertex Mattress Protector Model: ****** Price: $209.99 + tax (pa 6%)On March 28th, ***** and ***** ****** purchased three items from Mattress Warehouse of *************, *************************************, ph. ************. The items consisted of one Casper SnowMaxx mattress, one ERGO elite adjustable base, and one Vertex mattress protector. The product of complaint is the Vertex mattress protector only.Upon using the mattress protector we realized that it is of horrible quality and has an exceedingly slippery surface deeming its use impossible. The customers tried several different sets of sheets and to no avail, the sheets slid right off the mattress protector constantly waking the customers throughout the night. The product is simply unusable. To add, we did not need a mattress protector but were misguided into purchase by telling us that we would only receive discounts on our other products if we purchased a mattress protector. We reluctantly agreed but the product is just awful. Customers feel this is a fraudulent misrepresentation and aggressive selling technique in order to extort from a consumer.***** ****** contacted the customer care line and was directed to **** *********, district manager for ********** region. **** said their policy is to not return bedding items, I explained its not what we wanted and of disappointing quality and I insist it be refunded and I will return the product. Conversation quicky waned when I mentioned BBB and PA Attorney General office of consumer protections. Settlement: Refund of $209.00 + 6% sales tax: Total $222.59
Business Response
Date: 05/19/2025
Mattress Warehouse has no return on Adjustable beds or mattress protectors. The mattress does have 120-day comfort exchange for mattress only. If customer thinks the protector is defective that can reach out to Bed Gear
Business Response
Date: 05/20/2025
Bed Gear is manufacture of the protector. Bed Gear phone number is ************
Customer Answer
Date: 05/21/2025

Complaint: 23339778

I am rejecting this response because: Mattress Warehouse sold the inferior product and needs to stand behind it. If they want to contact the manufacturer for follow up they can, but I am still owed money from Mattress Warehouse for an INFERIOR product they forced upon the customer. **Note: ******************** FORCES you to buy a mattress cover at a ridiculously inflated price in order to warranty purchase BUT then won't warranty the mattress protector if it's used. How is a consumer supposed to know the protector is inferior without usage? This is a DECEPTIVE BUSINESS PRACTICE leaving a customer in a "Catch 22" where the customer is TRAPPED following contradictory rules. This is nothing but a deceptive couple hundred dollar money grab by Mattress Warehouse to pad the sale.
Mattress Warehouse tell you you have to buy the mattress protector to warranty the mattress itself BUT even if you were to return the mattress, it could not be resold and would be destroyed anyway, so what is the purpose of the mattress protector in this scenario? Answer: There is none, its just a deceptive business practice to extort more money from the customer to pad the sale. Deceptive and aggressive.
Mattress Warehouse needs to apply the refund amount requested instead of avoiding responsibility.
Sincerely,

***** ******
Business Response
Date: 05/21/2025
Mattress Warehouse will refund customer ****** plus tax.
Customer Answer
Date: 05/27/2025
Hello - Mattress warehouse did issue the requested refund of the product. The case has already been closed and as the consumer I accept the vendors response and refund. Complaint has been resolved at this time. Thank you.
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/31/2018 I purchased an adjustable bed from Mattress Warehouse at ************************** for $1732.17 for my 85 year old mother. Shes had multiples surgeries on all four limbs: total shoulder replacement; total shoulder reversal replacement and hardware repair to breaks on both legs. Due to bone fragments, my mom cant lift her arms above her shoulders. She is in leukemia remission, suffers from A-fib, has a pacemaker and an implantable device to regulate heart tremors. With her declining health, I knew I could not get her in and out of bed alone. The adjustable platform allowed her to sit up and move around to a seated position to get in and out of bed - allowing her dignity of waking and dressing herself. In February this year, the adjustable platform stopped working. She was told by London D'Auria at the Mattress Warehouse store she needed a new remote. She brought it home and after troubleshooting several hours with the new remote, I could not make it work. I went to the retail store and spent three hours with ****** where he was also unsuccessful in pairing either the old remote or the new remote - with any platform bed similar to my moms in his store. In early May, ****** visited my moms home where the bed is situated. After troubleshooting, he again was unsuccessful in pairing the remote. I received an email 5/7/25 that *** ******** at ************************** opened an Exchange case. I reached out to thank her and received no response. Mom is scheduled for a knee replacement surgery on June 10th. I am also scheduled for heart surgery in early summer. Quick resolution is of the essence. Please help us get the platform fixed or replaced. We would also like a refund for the remote that obviously is not the problem. Total paid: $69 for the remote and $899.99 for the platform.
Business Response
Date: 05/14/2025
To Whom It May Concern,

Thank you for bringing this matter to our attention. We sincerely regret the difficulties the customer and their mother have experienced and understand the urgency given the medical circumstances involved.
After a thorough review, we would like to clarify the following:

Manufacturers *****************start="547" data-end="550"> The adjustable base in question is covered under a manufacturers warranty, not one provided by Mattress Warehouse. As such, any repairs or replacements related to the functionality of the base, including remote pairing issues, must be handled through the manufacturer. We are committed to assisting the customer by facilitating communication with the manufacturer to expedite resolution.
Order *********************start="972" data-end="975"> Unfortunately, we have been unable to locate a matching order in our system using the phone number provided in the complaint. In order to proceed efficiently, we kindly request that the customer provide one or more of the following:
The original order number
The phone number under which the order was placed

This information will allow us to locate the transaction and offer further assistance as needed.
Remote *****************start="1485" data-end="1488"> We understand a new remote was purchased for $69 in an attempt to resolve the issue. Since the remote did not resolve the problem and appears to be unnecessary, we are willing to review the purchase for a potential refund once the order details are confirmed.
We truly empathize with the customers situation and are committed to assisting in any way we can. Once we receive the additional order information, we will promptly follow up and coordinate with the manufacturer to seek a timely resolution.
Regards,
Mattress Warehouse Customer Care Department
Business Response
Date: 05/20/2025
Customer purchased Sealy Ease 2.0 full size adjustable bed 07-31-2018. Customer did not buy extended warranty. Customer can call Sealy ************ to. have the adjustable bed serviced.
Customer Answer
Date: 05/21/2025

Complaint: 23327903

I am rejecting this response because I was not asked if I wished to purchase an extended warranty. Please provide a copy of the original warranty for review.

Sincerely,

****** ********
Business Response
Date: 05/21/2025
*******************************
Customer can go to Sealy link to get warranty on Sealy Ease 2.0

Customer Answer
Date: 05/22/2025

Complaint: 23327903

I am rejecting this response because I request a refund for the remote purchased in February since this is not a remote issue.

Sincerely,

****** ********
Business Response
Date: 05/22/2025
Refund request was sent to refund remote control
Customer Answer
Date: 05/22/2025
PLEASE NOTE ADDRESS CHANGE - ADDRESS IS NOW ****************************************
Business Response
Date: 05/22/2025
OK FORWARD THE DIFFERENT ADDRESS
Customer Answer
Date: 05/28/2025
Still waiting for refund from Mattress Warehouse -
Initial Complaint
Date:05/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order for Albany Medium HYB-Q-MATT ******* 2. I have taken off work for two days in a row to get this delivered. I work for the ****************** and utilizing my PTO for nonsense like this isn't acceptable BY ANY MEANS! Order was finally delivered today and it was the incorrect mattress than what I ordered. The delivery people dropping off the mattress refused to take it. I expressed MULTIPLE times I was not accepting the older version mattress.I went into the store to speak with someone. I was approached by an employee who is clearly visibly on drugs. Speaking with someone who is on that much illegal substances is impossible so I now have an old mattress laying in the middle of my floor with no resolution. I want this mattress gone and I want my money fully refunded. This was a nightmare and I wouldn't wish this experience on my worst enemy!
Business Response
Date: 05/06/2025
The store has exchange scheduled for 05-10-2025
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/11/25, the Store Manager (**) at the ****************************** (**) said the Serta Mattress ($1,100) and Tempurpedic Adjustable Base (TAB) ($1,299) would work together. Within the 1st week of use, my wife noticed the foam level does not return to normal. She reported this to the ** at the 30-day ***** The ** said it was likely a defect in the mattress. She said a warranty claim would be too complicated at this stage, and it would be best to do a Comfort Exchange (CE). We agreed and found 4 options online. Before our meeting with the **, my wife called to reschedule, due to illness. When she called, a representative said he didnt know when ** would be available, refused to take a message for her, and said rather than coming to the store with the list of 4 mattresses to test, my wife should go to another store to be properly measured by a professional.The ****************************** (RMCC) attempted to resolve the problem of obtaining a CE. He said to go to the ********* location to obtain equipment test/measurement. The 1st attempt yielded 8 options to try. We had to evacuate the store due to loss of power. We returned weeks later, repeated the test, which yielded 7 options. This ** gave us 1 exact option from the list of 7, which cost an additional $3K. But, only 1 CE is allowed! **** did not return our calls. We called Serta: 1st for the foam issue, then lumps appearing on the mattress. Multiple calls were made; multiple emails sent, each with different follow-up steps and staff. Finally told: Go back to **, then fill out a Warranty Claim. Then, ** said it would send an investigator before 4/28 (which it did not) and then follow-up with Serta!We've been given the run around through no fault of ours. We are asking to (1) try other options listed by the ** measurement device (as stated by RMCC); and (2) make sure the CO mattress is appropriate for the **** Unlike what was stated by the 1st **, the Serta mattress is not appropriate.
Business Response
Date: 05/01/2025
Mattress Warehouse will allow customer to do comfort exchange. When trying mattress out tell salesperson you want to try the mattress you pick out on a mattress in the showroom.
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21, 2025 my wife ***** and I purchased two SomosBeds adjustable bases, along with mattresses, from Mattress Warehouse at ******************************************************************. These items were delivered to our home on March 28th and installed by workmen under direction of Mattress Warehouse. The only documentation given to us for the beds was a 4x5 card listing the website URL and telephone number for SomosBeds (ErgoMotion).Desiring more information, I downloaded the Rio Base Owners Manual from the ergomotion website. This 19-page manual contains a list of items shipped with each base, such as the remote control, power supply, etc. Included in the list are Battery Backup Straps for each base. We did not receive these straps.On March 31st at 12:17 pm I telephoned ErgoMotion at the number given and spoke with a **************** representative. She asked me for the serial numbers of the two bases, which she recorded for warranty purposes. She also stated that the Battery Backup Straps were definitely shipped with each base, and I should contact the retailer. She said the straps might be taped to the underside of the bases. I searched the entire underside of both bases, but no straps were located.On March 31st at 3:48 pm I telephoned Mattress Warehouse in ****** and explained the problem. I was told that a manager would call or email within a few days with an answer.After waiting two weeks with no response from Mattress Warehouse, I again telephoned Mattress Warehouse in ****** on April 14th at 10:36 am and explained the problem. I was again told that a manager would call or email within a few days with an **********, after waiting more than 4 weeks for a response from Mattress Warehouse, I have never received a phone call, email, or letter from Mattress Warehouse.
Business Response
Date: 04/29/2025
Mattress Warehouse will send two connecting straps to customer .
Customer Answer
Date: 05/01/2025
The response from Mattress Warehouse states that they will supply two CONNECTING straps. My complaint states that I was shorted two BATTERY BACKUP straps, an entirely different item. I cannot state that the issue is resolved or not, until I am certain that the straps I am to receive from Mattress Warehouse are indeed the missing BATTERY BACKUP straps.
Business Response
Date: 05/01/2025
The connecting straps where mailed out to the customer.
Customer Answer
Date: 05/01/2025
As I reported earlier today, I could not say if MW has resolved the issue until I saw what "straps" they would send me. Late this afternoon I received a package from MW in ********, MD containing two CONNECTING straps but no required BATTERY BACKUP straps. It appears that MW is not only unable to honor their word to have a manager contact me " in a few days" (and never do so in 4 weeks) but they are unable to read plain English either, since I expressly stated that they failed to provide the paid-for Battery Backup straps. Perhaps MW should read page 15 of the Ergomotion Rio Adjustable Base Owner's Manual to understand what the Battery Backup straps are. So no, I am certainly NOT satisfied with their response.
Business Response
Date: 05/05/2025
Will reach out to manufacture to have them send battery backup straps
Customer Answer
Date: 05/08/2025
I received today the missing Battery Backup Straps, shipped to me by the Adjustable Base manufacturer (Ergomotion). So the matter may be considered resolved. Thanks you for your assistance.
*** *****
Initial Complaint
Date:04/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a mattress for my mom at the **************, ** store on 2/22/25. The buying part was good. We have a complaint about the delivery. It was scheduled for delivery on 2/27/25. The delivery came and they went into the ditch coming into the driveway. They spent some time getting out and in the process tore the property up. I called MW in ************** and was contacted by **** ******. He explained what needed to be done, getting estimates and when they needed to be submitted by. We got the estimates and sent them in but was then told by **** ****** that it was now sent to the delivery company. After some time, I contacted the store again and was put in contact with **** *****. He said it would be taken care of. Now, neither him or the delivery company are responding to my emails or phone calls. We are expecting them to pay for the damage they made. This is going on 2 months now, and something needs to be done.
Business Response
Date: 04/25/2025
Claim was put in with GDG Trucking and they have someone going to property today
Customer Answer
Date: 04/30/2025
Please keep this open. They are repairing the damage themselves. They have done part of the repairs but said they would be back to do the rest.
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online 4/3/2025. I received an email 4/7/2025 stating what I ordered was unavailable in my area and they emailed me some options which I didnt want after reviewing on their website. I responded to the email and asked for the order to be cancelled and received no response. I contacted customer service via phone and requested cancellation. I was advised the order was cancelled. I requested a confirmation email which I never received I kept checking the order on the website and it still showed pending. I called twice more and emailed customer service to have this order canceled. Mind you I had since placed an order with another vendor online, received exactly what I ordered and Ive been very satisfied. I called again 4/17/2025 and explained Im very upset as this order still shows in their system and I have a 2nd payment coming up for an order that I requested to be cancelled as well as have since placed an entirely new order with another company, received it and Im still calling about this one. The representative advised she would escalate it to a supervisor to be handled and I would receive a cancellation via email. I did receive the cancellation notification which also stated my refund had not been processed. It has been 3 weeks since I placed this order and I still have not received my refund. Im very angry and upset and I want my refund immediately back to the payment method that was used.
Business Response
Date: 04/21/2025
The order was refunded today and the receipt will be emailed today to customer's email
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:03/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Details of the Issue:On Saturday, December 28, 2024 around 5 pm, we went to Mattress Warehouse in ********, ********. We were told sales were not final until delivery (we believed this to mean we could cancel the order if it hadn't been delivered, which alligns with consumer law) and that after delivery, we had a 100% comfort garuntee and could switch mattresses if we did not like ours. The garuntee notes we needed to purchase a mattress protector, we purchased two one from amazon and one from Marshalls ( we have credit card statements and reciepts from amazon dating the same as the mattress purchase). We were also told about the price match garuntee " Because buying a mattress at Mattress Warehouse means you have a 1-year price guarantee on your purchase. We have tried to use this garuntee and mattress warehouses regional ****** ******* has refused to return our calls or our emails ever since. They refuse an exchange with any of the acceptable mattresses or a refund despite their garuntee. We have been trying to work this out with mattress warehouse since receiving the mattress in January. They are unwilling to exchange or refund the mattress despite their garuntee. Purchase Date: 12/28/2024 Order Number: D116992 Mattress Model:002435 Problem Description: After a misleading phone call we recieved a different model Model M64052 and have not recieved a refund nor an alternative mattress per both the attached price match and 100% comfort garuntees. Attempts to Resolve:On January 2nd we called mattress warehouse customer service and were referred to their district manager *******. We were unable to speak with ******* and sent the attached email outlining potential solutions along with showing the competitors lower price. On January 3, 2025, we spoke with ******* and were told we were eligible for an exchange, however the mattress we requested was not available for exchange. We have been ignored and given fake numbers to call since.
Business Response
Date: 04/01/2025
The district manager told customer that they could do comfort exchange. The store did do a refund adjustment from switching models .
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a mattress, boxspring, 2 pillows, sand mattress cover 2/8/25 and it was delivered on 2/15/25. I did not notice at the time the wrong boxspring was ordered. I called the store 2/17/25 to ask about an exchange ****** told me I would have to pay a delivery fee. I asked if it could be waived being the incorrect boxspring was ordered and she said that she would get back to me. I called back later that night to follow up and asked to speak with her supervisor and she refused to give me his name or number and told me he would call me back - they do not give out names or numbers. She ended up giving me the name of ****** ****** and I have yet to receive a call. I tried to call the corporate office today at the number provided on their website ************ and it continues to repeat the same recording with the option of a live person being available. I am asking for an exchange for the correct boxspring without having to pay for shipping as it was not my error. Please help in the resolution un this matter. Thank you
Business Response
Date: 02/24/2025
The store did an exchange from regular height foundation to low profile foundation at no charge.
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I purchased the mattress, I told the salesman that I was very likely to exchange the mattress if it was not suitable since they did not have the upgraded version at the store and I could not try it. I was told it would be a simple exchange and i would be responsible to pay the difference. Knowing this, I went to make the exchange and then was told the delivery fee would be 125 dollars!! I was very upset about this and expressed that to the employee and he told me that it was in the contract. I was never told about this fee, and if I had, I would have bought directly from Nectar because of their free returns and exchanges. I really feel cheated by the salesperson making the transaction and I feel like this fee should be expressed more openly upon my purchase, especially since I expressed a very possible intention of exchange during my purchase. I do not feel like this 125 dollar fee is acceptable and I sincerely feel robbed by this company.
Business Response
Date: 02/27/2025
Comfort exchange must be of equal or greater value, no refunds will be given, and you are responsible for any difference above and beyond the amount of your credit. You must pay a standard delivery fee, plus an additional $25 per piece removal fee upon exercise of all comfort exchanges.
Customer Answer
Date: 02/28/2025

Complaint: 22954001

I am rejecting this response because:
The way the company went about selling me the product was dishonest. I was never told about such an absurd delivery fee when I already expressed multiple times that it was very likely I would exchange it in the future. The way the salesman went about selling me this product, after knowing I would likely make and exchange, was dishonest. He and never made me aware of the delivery fee of 125 dollars. If I had known, I would have never bought from Mattress Warehouse. Customers should be aware of this steep delivery fee. I am not satisfied with Matress Warehouses response. Its actually quite robotic and care free. Says a lot about the standard they holdvery disappointing

Sincerely,

**** ********
Business Response
Date: 02/28/2025
Comfort exchange must be of equal or greater value, no refunds will be given, and you are responsible for any difference above and beyond the amount of your credit. You must pay a standard delivery fee, plus an additional $25 per piece removal fee upon exercise of all comfort exchanges. The comfort policy is on desk **** on top of desk.
Customer Answer
Date: 03/03/2025

Complaint: 22954001

I am rejecting this response because:
you are a dishonest company

Sincerely,

**** ********

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Mattress Warehouse, LLC is NOT a BBB Accredited Business.