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Business Profile

Auto Repairs

Fitzgerald Auto Malls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car for $4500. This would include maintenance work to fix the car upon receiving the car the same day the car broke down on ********** coming back from picking up the vehicle we were towed ********* to have the car looked at by Sister station we didnt get the car back for maybe a week and a half upon receiving thecar back the second time there was still issues with the car this time we didnt get the car back for a month when we got the back the window was broken There were dents in the car. They werent there at first and the check battery light, which turned out to be the alternator at this time, I am seeking my money back as Ive already asked the manager who was very rude and nasty and refused to give us anotherrental while the vehicle was looked at. I recorded the phone conversation and even the people at the Chrysler Sister station who overheard were astonished and said how **** handled the situation was wrong **** is the manager at Lexington. He, then after being threatened with a lawsuit, said that he would have the station that we were already there at look at the car andfix the problem, but still refuse to give us another rental. We were out of a car and had to take the car home with us with the broken and all and come back the following Morning since Ive purchased the car. Ive only had the car in my possession for three days if that we purchased a car on february 27 2025 it is now April 10, 2025. I just want my money back as I expected to have a car that was working not a car that I cant even drive because the issueskeep reoccurring.

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased brand new tires from the dealership, Ive had to go back several times to have their errors corrected from not installing tires properly. In the process my sunviser was broken, and I sat and waited 4 hours. I contacted corporate and she literally had no idea and just kept making excuses for the dealership. I had just had my oil changed at my familys dealership and no leaks were found and when I went in the last time and Fitzgerald checked my jeep and all of a sudden there was a oil leak after they did an inspection that wasnt necessary for warranty or fixing my tires and I want to know how that happened.

Fitzgerald Auto Malls is NOT a BBB Accredited Business.

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