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Business Profile

Credit Union

SECU Credit Union, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for SECU Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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SECU Credit Union, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They closed our cd account without our consent. After I reached out to them they told us they issued a check also without our consent. Per the bank the check was mailed out September 2024. We have not received a check as yet. They have not given us an answer as yet. No one can give us an answer regarding our account. I called the bank in September to let them know to roll over the account but they still closed my account. Who closed the account without our consent? Please look into this as soon as possible.

      Business Response

      Date: 01/28/2025

      Good morning and thank you.  This has been received and is being routed to the appropriate SECU leadership for research and response.  The response will be provided directly to the member.  Thank you - 

      Customer Answer

      Date: 01/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* And ****** *****

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A month ago, I noticed I had been being charged a "cash advance" interest on my credit card. I have called, emailed and chatted multiple times inquiring about WHAT cash advance I have been charged. I was told I took a cash advance in 2022, I did not, Then I was told it was to honor a locked in interest rate however i have been charged 2 years prior. I was THEN told someone would contact me. I have yet to get a call, though I have followed up multiple times. I have called myself and get hung up on each time. The charge is $50-$55 per month, for the last 4 years. This needs to be adjusted and credit BACK to my card. I have also requested billing statements to show this cash advance and no one will submit them saying they go back too far. I NEED the ***** that there was a cash advance and if that cannot be provided, this is 100% fraud! The customer service is complete TRASH and the moment this is resolved; I will be closing all of my accounts and banking elsewhere.

      Business Response

      Date: 01/23/2025

      Good afternoon and thank you for providing.  This has been received and is being routed to the appropriate SECU leadership for research and response.  SECU leadership will provide a thorough response directly to the member.  Thank you - 

    • Initial Complaint

      Date:01/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overdraft fees. When I deposit ******* into the, one of the fees the lady from told the bank they charge me twice, my bank said we cant do anything its in pending I have 610 pending from my deposit why you they allow ****** go thru twice any other other time I get declined, now my money was pending the let it go the hit me 150 overdraft fees. If you look into my account before you will a lot of Reversal cause charge and then found out they were wrong . This is the WORST bank ever my wife belong here and I trying to hang in because of her.

      Business Response

      Date: 01/03/2025

      Good morning and thank you for providing.  SECU is in receipt and is forwarding to the appropriate leadership team members to research and provide a response.  A response will be provided directly to the member.  Thank you - 

    • Initial Complaint

      Date:12/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One simple question. How do you find current offers on the mobile app? On the phone now for over 20 minutes. ******* needs training!!!! Now talking to ***** who is annoying me who is transferring me again. I have been a member Too long for this nonsense. Talking to Kyrenia who is acting ignorant and wants to tell me about a new loan. What is wrong with this credit union?!!!! I am ready to take all of my money out of this stupid institution!!! You can not play with people money or time!!!!!!

      Business Response

      Date: 12/18/2024

      Good afternoon and thank you for forwarding.  This member complaint has been received and is being routed to the appropriate leadership team members for research and response.  SECU will be in communication with the member directly to resolve the concern.  Thank you - 

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of fraud. My account was charge multiple times in the amount of $1,371.79 by someone acting as an Afterpay employee. I found the number on ******, the guy had me to believe that he worked for Afterpay & that he would need access to view my account by downloading an app to remotely view. However this person made multiple charges to my account totally $1,371.79. I called SECU & gave them all the details plus ************* number for person. SECU gave a provisional credit, I asked the bank was anything else needed they assured me if anything else was needed I would receive something in the mail. I never received anything & now Im here, SECU had reversed the provisional credit for what, I do not know. I have emails where Afterpay even said that it was fraudulent activity. All Im asking for is my refund back. This is unacceptable, no warring no nothing my money is gone. Please help me to resolve this ASAP. I need my money.***** ******** ***********************

      Business Response

      Date: 12/12/2024

      Good afternoon and thank you for providing.  This has been received and is being routed to the appropriate team for research and response.  SECU will communicate findings directly with the member.  Thank you - 

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/1/24, I noticed a withdrawal of $300 from my account with the following details."11/22/24Descriptive Withdrawal FED CASE, DUPLICATE PRESENTMENT-$300.00"I emailed SECU via the secure messaging center online to inquire about the transaction.SECU responded that I "deposited funds twice for $300 using the same transfer or check."I checked my transactions history and found that the last time I deposited a check for $300 was on July 15, 2024 (Transaction ID **************. However, my account was ************************ only once, not twice. I asked SECU if I deposited the wrong check. SECU responded that "your check (#****) for $300.00 was presented twice to your account. We removed the duplicate deposit."I replied that "I only see one deposit dated July 15 and one credit for $300. I see no duplicate $300 that was credited to my account."********************** responded that "a ticket would be submitted to obtain more information regarding the duplicate presentment. Your request is currently being processed." Then I requested that the $300 be deposited back to my account pending resolution of the ticket, since no duplicate amount was credited to my account. ********************** responded on 12/4/24 that "the reversal was an submitted by the ***************. You will be updated when the information from the federal reserve has been received." It is almost a week later and I have yet to hear back from SECU, so I am submitting this complaint so the matter can elevated to upper management for quick resolution.

      Business Response

      Date: 12/10/2024

      Good afternoon and thank you for providing.  This has been received and has been routed to the appropriate SECU team members for research and resolution.  The results of research will be provided directly to the member.  Thank you - 

      Customer Answer

      Date: 12/13/2024

       
      Complaint: 22663688

      I am rejecting this response because: SECU has not returned the $300 back to my checking account pending their research. The longer their research takes, the more likely they will owe me interest if the $300 is not refunded immediately. 

      Sincerely,

      ***** *********

      Business Response

      Date: 12/16/2024

      Good morning and thank you for routing this follow-up.  The member's complaint was received and routed to the appropriate SECU team for research and response, and that team acknowledged receipt and has begun to address.  SECU will communicate directly with the member with a resolution.  Thank you - 

      Customer Answer

      Date: 12/16/2024

       
      Complaint: 22663688

      I am rejecting this response because: it is taking too long to research the issue. 

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to report a fraudulent account that has appeared on my credit report. I believe my identity has been compromised, and an unauthorized account was opened in my name with STATE ECU.The account was opened on 2/8/2019, and the account number is listed as ************. Below are the details of the ******************************** Name: STATE ECU Opened Date: 2/8/2019 Account Number: ************ Higher **********************: $328.00 I have previously reported this issue, and this is my second round of addressing these fraudulent accounts. I request that you remove this account from my ********************** report and investigate the circumstances surrounding this fraudulent activity.Thank you for your prompt assistance.

      Business Response

      Date: 12/03/2024

      Good morning and thank you.  SECU provided a response to this member in September 2024, which includes this information: for further questions or to discuss the matter further:  please contact SECU's ***************************** at **************, option 8.  Thank you - 

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently been dealing with a financial hardship that was medical related. As a result of this, several of my bills fell behind, including my SECU credit card. This credit card was closed and sent to collections and because of this, my checking account was unfairly closed. I use this checking account to take care of major household expenses including rent, insurance and my automobile payment. I have been a SECU member for over 20 years and need this account to survive.I am requesting that my checking account be ************************* and a payment arrangement be put in place to take care of the charged off credit card account.

      Business Response

      Date: 11/14/2024

      Good morning - This has been received, and is being routed to the appropriate SECU team members for research and response.  SECU will communicate directly with the member upon conclusion of the research.  Thank you - 

      Customer Answer

      Date: 11/18/2024

      I have yet to receive a response from SECU

      Customer Answer

      Date: 11/25/2024

      SECU has yet to reach out to resolve this matter.  I would like for this case to remain open until SECU communicates with me.

      Business Response

      Date: 11/25/2024

      Good afternoon and thank you.  This concern remains in an open status at SECU while research continues.  SECU will communicate its findings and resolution directly with the member in the coming days.  Thank you - 

      Customer Answer

      Date: 11/26/2024

       
      Complaint: 22534528

      No one has contacted me yet regarding this.  I am requesting a phone call at ************ to discuss my concerns. 

      Sincerely,

      ***** ****

      Business Response

      Date: 11/26/2024

      Good afternoon and thank you.  SECU sent a letter to Mr. **** yesterday, November 25, providing details of findings as well as follow up actions that can be taken by Mr. *********** Direct contact information is provided for reference. Thank you -  

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Unauthorized Account on My ********************** Report State Employees Credit Union of Maryland Details of Complaint:An account with the ********************** has appeared on my credit report, which I did not open or authorize. The account details are as follows:Creditor Name: State Employees Credit Union of Maryland Opened Date: 6/2/2020 Account Number: ********** I believe this is a result of identity theft, and I am seeking the removal of this inaccurate information from my credit report.Thank you for your attention to this matter.

      Business Response

      Date: 10/28/2024

      Good afternoon - This has been received and is being routed to the appropriate SECU team members for research and resolution.  SECU will be in direct contact with the member upon the conclusion of the research.  Thank you - 

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the end of August 2024, I have not been able to access my account with ************************. I have reached out to SECUMD on several occasions and have not been able to resolve this matter.Access to my account and any interest that has accumiliated since I have been locked out. I have been working with ***** at ************ SECU, *************************** ***** ****************************************

      Business Response

      Date: 10/18/2024

      Good afternoon - SECU is in receipt of this member complaint.  It has been forwarded to the appropriate team for research, then a response will be provided directly to the member.  Thank you - 

    SECU Credit Union, Inc. is NOT a BBB Accredited Business.

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