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Business Profile

Training Programs

Automotive Training Institute, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged monthly for a service I have not gotten and when asked to cancel service they said no problem and then charge me again and then when I asl why they say they don't have to cancel till it has been a year. What kind of business charges for doing nothing then says you can't cancel when you haven't received any service.

    Business Response

    Date: 02/22/2024

    ATI has had a follow up discussion with the son of the owner, who is the person that actually filed this compliant.  We have reached a successful resolution to this complaint and consider the matter resolved.

  • Initial Complaint

    Date:06/28/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a sales team representative contacted the business and conned us into buying a service that will be of no benefit to us. I contacted them and refused to provide financial information. I also made the accounting and financing department aware of our wishes to not move forward with them ever. I do Not feel comfortable conducting business with them

    Business Response

    Date: 06/28/2023

    The complaint, who agreed to a services contract, and has continued to engage us through the process of addressing any concerns he had, has been removed from the program and removed from our call list. This business will not be contacted again.  

    Customer Answer

    Date: 06/29/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/24/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10\23\2021 I started to use ATI, after a year I stated I wanted to cancel. they promised me that I could double my income with their help, that didn't happen. stated in the contract that after 12 months of the program i may cancel the program with "no red tape". To date they are still taking 1693.00 from me per month. please help.

    Business Response

    Date: 05/24/2023

    ATI disputes the complaintant's claim regarding "promised to double his income". The agreement clearly states double his investment.  In the first 12 mos in the program, the complaintant invested $20,316 with ATI.  Through the business' own input of the results on a weekly basis for the first 12 mons, the gross profit of the business increased over $90k, which is more than 4 times his investment. ATI performed as agreed upon and the complaintant wants to terminate an agreement without cause.

    ATI is in the business of helping business owners improve their business and profitability. However, in the interest of getting to a resolution despite the incorrect informtion being shared as a part of this complaintant, ATI is actively working with the complaintant to achieve a mutually-acceptable resolution.

    Customer Answer

    Date: 05/24/2023


    Complaint: ********

    I am rejecting this response because:Im not sure where ATI is getting the numbers to compare. This is my same totals as the prior years. they are comparing this to my "monthly" fee to them compaired to my "income that always changes depending on how many wrecks we get." it says on the contract if Im NOT 100% SATISFIED I CAN CANCEL WITH NO RED TAPE!!!!. The bottom line is I'm not satisfied. I have multiple Emails to them stating this. 

    Sincerely,

    ***** *********

    Business Response

    Date: 05/24/2023

    ATI has a difference of opinion on the opt out clause in question.  Regardless of that difference, ATI is working actively to come to mutual resolution with the compliantant.

  • Initial Complaint

    Date:07/09/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This shady outfit relentlessly sends me scam / spam emails. I have never done business with this scammer nor would I ever consider doing business with a scammer / spammer. I want them to stop spamming me immediately or sooner. I want them to delete my email info and never send me any unsolicited scam requests ever again. I have no idea how a shady outfit like this obtained my contact info, but apparently they are not legitimate because if they were, they wouldn't need to use shady tactics like this.

    Business Response

    Date: 07/27/2022

    Business Response /* (1000, 7, 2022/07/22) */ Compliant has option to be removed from any mailings received that he does not wish to receive. ATI has also executed this option on behalf of the compliant so no future emails will be received from ATI. ATI offers an "opt out" process for anyone that may receive an email or information they would prefer to not receive again or in the future. Consumer Response /* (2000, 9, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I read the response from the shady business. I think the word they meant to use was complainant but they used the word compliant. They are trying to use big words but are not so good at it. While this shady business does indeed have an "unsubscribe" link in their spam messages, I will not ever click on an "unsubscribe" link in a spam message that I never subscribed to in the first place.

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