We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

SuperTech HVAC Services, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for SuperTech HVAC Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SuperTech HVAC Services, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 26, 2023 the company came out to install a new boiler. When the crew left that day, we had heat but no hot water. They stated that water pressure in the house was too high, despite the old system working fine with the pressure. They came back Saturday and installed a regulator that reduced water pressure to the point at which we could not wash our hands or flush a toilet. The tech came out again on Monday and Tuesday to try something else with no success and a new excuse. We were promised by the company that a plumber would come to replace parts reused from the old system that may be causing a problem on Wednesday. Having no time given for an appointment, we called and got the run around. Going on 5 days with either no hot water or water pressure and the problem not being dealt with. We were given an estimate for additional repairs by the plumber even though the parts should have been installed new with the boiler. Salesman later said no charge after we questioned the bill. Didn't expect to have to hire another company to fix this botched installation.

      Business Response

      Date: 02/02/2024

      Since the start of installation on 1/26 Friday, our team went back to the customer house on 1/29 Monday, 1/30 Tuesday and 1/31 Wednesday to diagnose and fix the issues. The heat and hot water was restored on 1/31 Wednesday. Our team is scheduled to go back on 2/6 to replace the last part (oos locally and waiting for shipping in) and complete combastion testing. 

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two months ago, Super Tech gave me an estimate and then installed an AC unit at my home. I advised Mr Z**** that my home was just over 2,000 square feet. It also gets direct sunlight at the front of the house. Mr Z**** did not adhere to recommended standards and installed a unit too small to adequately cool the house. The thermostat is set at 72 and by afternoon the temperature of the house is 76. Their service technician, Gary, came out and his suggestion was to move the thermostat which would do nothing to cool the house. I consulted the company that I have a service plan with and they noted that refrigerant was low so added one unit. That did not solve the problem. The unit is simply not the recommended size to cool my house. Mr Z**** made an error in judgment and I would like the unit to be replaced with one of recommended size to effectively cool my house.

      Business Response

      Date: 07/21/2023

      Our service manager went to customer house and made some remedies. He is scheduled to visit there after a week or two (currently scheduled at 7/25) to see whether those remedies resolve the issue.

      We are actively working with the customer to resolve this issue.

      Customer Answer

      Date: 07/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ***

    SuperTech HVAC Services, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.