Complaints

This profile includes complaints for ProMD Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ProMD Health, Inc. has 5 locations, listed below.

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  ProMD Health, Inc.

  9515 Deereco Rd Ste 600 Lutherville Timonium, MD 21093-2138

  
• 

  ProMD Health, Inc.

  166 Defense Hwy STE 302 Annapolis, MD 21401-8926

  
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  ProMD Health, Inc.

  12008 S. Shore Blvd, Suite 101 Wellington, FL 33414

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  ProMD Health, Inc.

  2440 M St NW STE 510 Washington, DC 20037-1465

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  ProMD Health, Inc.

  8850 Stanford Blvd STE 1750 Columbia, MD 21045-4747

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a service at ProMD Health on March 14, 2023. Microneedling + PRP + face lotion. The total amount spent was $924.94. After I arrived at the facility and started the procedure, I was asked to remove my face jewelry and place it on a table before the procedure. I was not reminded by any of the team members to check my belongings prior leaving your facility. When I called the next day, I was very disappointed to find out that my nose ring was thrown away by one of the employees while cleaning the room after me. It was an expensive nose stud with a small diamond in it and it was custom-made in a different country. It was also important to me as it was a gift. The only reaction from the manager was that they are not responsible for clients' belonging. Business did not try to settle or resolve this issue at all saying it was my problem, not theirs.

  

  Business Response

  Date: 03/23/2023

  Ms. *********,

  It saddens me that you lost an item that you cared about. Being a medical facility, cleaning is very important to us and done after each visit. Also, due to the nature of medical waste it is disposed of in special containers and taken away by a third party. It is unfortunate that you did not notice and were unable to reach out until the next day. We performed a thorough inspection of the areas where you were several times and with different staff members to really try to locate this item. To my knowledge when you spoke with the manager you mentioned that you had purchased a replacement item and were asked to send us the receipt so we could look into helping out that way, but you declined.

  It is our policy and practice, as I believe it is with most businesses, that the owner of an item is responsible for its safe keeping. That said, we will learn from this and the staff has a stark reminder to go above and beyond what is required to ensure that they help customers to keep track of their belongings. Again, I am sorry you lost an item of such great importance to you, I have been in your position myself a few times, so I know the feeling and it isn't a good one.

  Thanks,

  Scott

  Customer Answer

  Date: 03/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I did not lost my "item", which is a face jewelry. Your business lost it after i put it on the table in the procedure room, not in the hall, not in the waiting area. Inside the room. Not on the tray table. Normal table by the wall on a piece of cloth. I called immediately after i left and noone answered, and i called first thing in the morning. How i even know you threw it away and didn't just take it. 
  
  
  
  Sincerely,
  
  
  
  ********** *********

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the facility in August to obtain information about fillers to replace lost volume in my cheeks. During the initial conversation I was told that 2 syringes (one for each side) will resolve the issue immediately with full enhancement after approximately 6 weeks. I agreed and spend $1,400 on the same day to get this procedure done. I haven't seen immediate improvement but waited patiently 6 weeks to see the results. There was not even a slight improvement. On November 4th I scheduled a follow up visit. During this visit I was told that I needed more than 2 syringes to begin with to see any changes and that they were sorry (???) they didn't communicate this with me at the first visit. I spent $1,400 for NOTHING. I didn't have unrealistic expectations but agreed to the procedure after I was told that this is all I needed. As a customer I have a right to make decision how I want to spend my money. I should not be told at the initial consultation that all I needed was 2 syringes of the filler. BTW - I was never told what filler was used.
  

  

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Ms. ****** was seen at our clinic in August to enhance some signs of aging in the mid-facial area. At the time of appointment several treatment options were discussed, mainly a rapid onset and a delayed onset treatment. Due to Ms. ******'s request the rapid onset treatment was performed, the boxes were opened in the treatment room, and the lot number and labels were photographed and added to her chart, which I have visualized personally and can release with the patient's consent. There seems to have been some confusion as can happen during a medical appointment as to what information the patient digested vs. what was stated by the clinician as she states in her complaint she was expecting to see results in six weeks. We take steps to ensure the patient understands what option they selected by having them sign consent forms, which Ms. ****** signed, and I have attached to this reply. These consent forms state amongst other things that "Most patients are pleased with the results of treatment. However, there is no guarantee that you will be completely satisfied. There is no guarantee that wrinkles or folds will disappear completely, or that you will not require additional treatments to achieve the results you seek." in addition to "By signing this informed consent ... The nature and purpose of this procedure with possible alternative methods of treatment as well as complications have been fully explained to my satisfaction. I have read this informed consent and certify that I understand its contents in full. I hereby give my consent to this procedure." The fact that Ms. ****** received, read, and signed this document address her stated complaint as patently false and completely contradict her statements. It is our desire to satisfy every patient as best as modern medicine allows, therefore I have personally reviewed this case and the before and after photos and have consulted with outside experts who agree that significant correction was achieved and is well evidenced by the photographs which I am happy to provide to the BBB with the patients consent. Ms. ****** is a valued patient, and I am more than happy to discuss her case further and educate her on this field of medicine further at her request with the hope that she will continue to a ProMD patient in the future. But even if she chooses not to that she is more confidently informed should she choose to seek treatment elsewhere. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/11/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I appreciate your response, however, I disagree. I was giving two options, one with immediate results and one to admister Sculptra. I never doubted that you have the information what treatment I received, I pointed out that I was not informed what was injected. There was also no confusion on my part regarding the results, I was told that the results will improve in six weeks. My concern was my sinking cheeks and this what I was seeking treatment for. At NO TIME, it was suggested to me that I need more than two syringes. There was no improvement and this is why during my follow up visit, I was told that I probably need more. The bottom line is this, I wasn't told that spending $1,400 will not give me ANY results. I relayed on the opinion of the professional that this is all I needed and this is simply wrong. I kindly request reimbursement.