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Business Profile

Real Estate Services

Greater Baltimore Board of Realtors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally express my dissatisfaction with SentriLocks handling of a critical technical issue related to my account. I have been a SentriLock subscriber for over 10 years as a member of the Greater Board of Baltimore Realtors, which is essential for my professional responsibilities in real estate.Recently, I encountered a Bluetooth connectivity problem with my new ******* A14 cell phone, which prevents me from syncing with SentriLock lockboxes. This issue has directly impacted my ability to meet showing requirements, and as SentriLock holds a monopoly on lockbox access in the region, their service is critical to my business. SentriLock issued Support Ticket #******* and provided a one-day code as a temporary fix, but the underlying Bluetooth sync problem remains unresolved. This issue has persisted despite my attempts to seek resolution, forcing me to refrain from renewing my subscription.Due to these unresolved issues and the impact on my ability to work, I would like to request that I be permitted to renew my SentriLock subscription at the standard rate of $175. I believe this is a fair request, considering the inconvenience and the lack of resolution to the technical problem that is entirely outside of my control.I would appreciate your assistance in addressing this matter with ********** to ensure that this situation is resolved and that my renewal proceeds at the appropriate rate. I look forward to your prompt response.Sincerely, ***** ***** Broker, Realtor ******************************** Member of the Greater Board of Baltimore Realtors

  • Initial Complaint

    Date:10/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GBBR has become non-responsive to requests and has decided, unilaterally, to dismiss and not provide any evidence of past dues paid. I want a receipt for 2021 dues paid and all receipts in 3 working days. This is needed for tax reference information and expenses. I also want a letter from GBBR saying they do not wish that I become a member of GBBR and no negative information to any other realtor board. I had a stroke in July and GBBR does not want to have anything to do with ********* *****, Broker.

    Business Response

    Date: 11/11/2022

    Business Response /* (1000, 9, 2022/10/28) */
    GBBR responded to the consumer's request within 3 business days of receipt. Request for information was received from Mr. ***** on 10/19 at 9:04 pm. A response to the request was sent on 10/20 at 3:18 pm explaining that our entire staff was out of the office conducting our annual trade show and he would receive the requested documentation on Monday, October 24th. An email with the requested documentation was sent to Mr. ***** on October 24th at 8:41 a.m. I am happy to provide copies of all email communications if needed.

    Jenifer*******
    Vice President of Operations
    Greater Baltimore Board of REALTORS

Greater Baltimore Board of Realtors, Inc. is NOT a BBB Accredited Business.

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