Complaints

This profile includes complaints for Ranglin's Towing Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ranglin's Towing Service

  3037 Main St Manchester, MD 21102-1955

• 

  Ranglin's Towing Service

  2289 Old Westminster Pike Finksburg, MD 21048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around August ,September of last year I took my vehicle to Ranglins Complete Auto Care because of engine problems the shop suggested I take out a loan with one of their leasing companies which was snap or Kaolifia a leasing company that would loan me the money to have the engine replaced if I couldnt provide full cash option, so I went with Kaolifia and they approved me for purchase of new engine which was supposed to be the same engine tooken out which was a BWT engine provided for **** A4 2008 vehicles which I have paperwork, pictures and other documents to provide proof to you guys once I signed the leases and they started the process it took about 3/4 months or more until I received my car that it was ready I asked several times for repair and receipts from the store of the parts and engine was purchased ******* shop owner refused to provide me with any information about engine or other parts he said thats his business all I have to be concerned about his his receipt and his labor and my payment which I disagree but still payed because I needed my car it was hard finding work apon going to pick vehicle up he stated that he new what type of engine and he said the engine mileage was around ******* and that there was no other problems with the vehicle I could pick it up once I got there he exploded to me I had a 3 yrs warranty with all parts which is in receipt which he could not provide pictures of old parts only pictures of old engine which sits in his garage and ge also Saudi have a 6 month ***** mile warranty on engine I asked where he got the engine he said crazy Rays which is a junk yard he called it pick ah part whole sale yard in southern VA which is edited out on receipt, proper dates as far as my payments when I took the car and certain things are not provided on the receipts professional wise as far as running a professional company servicing his customers with respect and comfort as well as truthful communication was not provided ,******* took a ***** payment from me the date I picked my vehicle up from him he stated nothing was wrong over the phone it was ready once I got the made payment lights on dashboard was still on tire pressure was still on he said the vehicle was ready to go that nothing was wrong after I left and got down the street my check engine light came on it was all kinds of electrical problems with my vehicle going on the day I went there to pickup vehicle the Hispanic mechanic which fixed the vehicle told me that I was better off getting a new vehicle and they also told me to check the engine oil everyday I didnt have the car not even a week it started overheating I took it back he said the fans was not working he tried to charge me over another ***** grand I was disappointed took it to *** uncles friend to fix he couldnt fix because *** when out was not working he didnt have proper tools so at this point Im frustrated and called ******* to pick vehicle backup with his tow company which he said I have free road side assistance 3yr warranty on parts 6 months ***** miles on engine he charged me everytime I called him he is not a man of his word so once I got it back to him the third time he said it was *** engine control module which he could fix starting at $250 then we could work on fan so I said ok he said ok Im waiting on my guy he said I wouldnt find it no cheaper that if I took it to a dealership or somewhere else it would be to expensive so a day or so goes buy and he calls me and says his guy is on his was that he wants $750 cash to fix the *** I disagreed at that point wasnt satisfied I then called **** valley **** dealership they said $170 and up to do *** I set up a account with them .. I then contacted **** dealership in ************* Pa the said $270 flat rate I then contacted ******* at complete auto care Ranglins and told him I wasnt paying it I then setup a account with Triple AAA account to have my vehicle transported to ************* PA **** dealership that following week came apon I delivered my vehicle to **** dealership in ************* Pa they fixed the *** and did professional work on the vehicle and found out the wrong engine was placed in the vehicle which is on there paperwork as professional that work on **** they also advised me that even if I tried to fix the rest of the problems like the fans on the vehicle by the wrong engine being dropped in the vehicle which wasnt a BWT engine that it would still malfunction because of that fact that its nothing they could do for me until I have to right engine dropped in this vehicle so then I paid **** dealership got paperwork made communication with then they said they would help me if I had to take him to court .. I then transported the vehicle back to Ranglins complete Auto Care to ******* which he would not provide me his Real name Corporate information None of the above once my vehicle was returned he said he looked over it took some parts of my old engine to stop the misfire in the engine that it was a 8 hour job with he charged me again lying I thought I had a 3 yr warranty 6 months ***** miles on engine I asked him to send me pictures of work done on engine he sent me pictures of two relyes and the top of my engine cover at that point I recorded him and our conversation on recording and I called the Better Beurea because at that point in my life I knew ******* and Ranglins complete Auto Care was ripping me off because he refused to satisfy my needs all the money I spent So I pray whom ever this my concern or reach I truly pray you help me because its now April of 2024 from August of 2023 and I still have not enjoyed my vehicle Im a young man with two children trying to work and provide a better life for my children and I done invested all this money and set my self back walking taking buses cant even keep a legitimate job because I cant make it there on time or everyday because of PA bus schedule and the whole time I have a car ?? that I cant even drive please help me God bless whom may receive this ??

  Business Response

  Date: 05/20/2024

  Hello I would like to Amend complaint #********
  

  Customer called for a tow and repairs to his car he said he just purchased and it broke down on him. 
  
  
  When we received it the engine was leaking a massive amount of oil and had a lot of melted wires and signs of overheating etc. 
  
  
  We recommended a new OEM Engine and he said he couldnt afford it so we suggested a used one with 6 month 6k miles warranty. (Not 3 years like he claims)
  The Company we got it from was Pick A Part in ******** (not Crazy Rays like he claims).
  We installed the used engine and it ran great no issues. 
  
  
  The car was at our shop about 7-8 weeks because he couldnt come up with the balance of the money, he could only get $4k from Koalafi (the 3rd part loan company we referred him to)
  
  
  When he finally picked up the vehicle it ran 100% no issues, he called like 2 weeks later and said he had a check engine light, he brought it in and it turned out to be the radiator fans. We gave him the price to replace it and he started complaining and said I was too expensive and that he would take it to a crackhead to get it done cheaper his exact words. I said ok, dont overheat the car or it will void your 6 month warranty and he said ok and left. 
  
  
  Almost 2 months later he calls us to tow his car from another shop saying its dead and wont start, so we went and picked it up. The shop told our driver that the *** got wet and thats why it wouldnt start. We checked it out *** was fried and parts of the car was all over the place like they were trying to bypass things to get the fan to work. So we told him he needs a *** and we got him a used one for very cheap ($250) that needed to be reprogrammed. 
  
  
  Our key guy that we sub work out to quoted him $750 to reprogram the **** he said no and towed the car to the dealer. The dealer reprogrammed it but had to also replaced relays that were damaged and the car still would not start easily and would cut off. Before they released the car they removed the good relays they used to assist them in reprogramming the *** so when the car got to us it was not running.
  When we spoke to the dealer they said he (the car owner) only authorized them 1hr labor to reprogram the key, they said they didnt know the history on the car so they needed more time to diagnose the issue. He must have refused that. 
  But the dealer proceeded to tell him (the customer) that because the engine valve cover was silver that it was the wrong engine. I asked if they had anything else that could prove this and they said the engine doesnt have any numbers visible that they can tell that it is the wrong engine. Needless to say the salvage yard needed more info than just a painted valve cover to determine that the engine was wrong. (Remember this car left the shop driving and running great) the only issue was the fan failing up until he took it to the other shop.
  Anyways we got the car back from the dealer and spent almost a whole day figuring out why the car wasnt running. Turns out the something the shop did to the cooling fans shorted out the **** 3 relays, throttle body and a couple coil packs. He (the customer) talked pretty badly about them too.
  
  
  We used some parts from his old engine and got the relays from the dealer and the car is fixed. (Still needs cooling fans) I have tried explaining this to this customer for hours at a time over the phone and in person. 
  
  
  He wants to come get the car without paying us for the diagnostic work he authorized and also says Koalafi told him he can return the engine we put in and that he can get his money back. 
  This whole thing is very tiring, so in the end we agreed to give him the car back without the relays we bought that he needs to make the car run and only charge 2 hours labor for all the work we did to make the vehicle run again. 
  
  
  Management at Ranglins.

  Business Response

  Date: 05/21/2024

  Customer called for a tow and repairs to his car he said he just purchased and it broke down on him. 
  
  
  When we received it the engine was leaking a massive amount of oil and had a lot of melted wires and signs of overheating etc. 
  
  
  We recommended a new OEM Engine and he said he couldnt afford it so we suggested a used one with 6 month 6k miles warranty. (Not 3 years like he claims)
  The Company we got it from was Pick A Part in ******** (not Crazy Rays like he claims).
  We installed the used engine and it ran great no issues. 
  
  
  The car was at our shop about 7-8 weeks because he couldnt come up with the balance of the money, he could only get $4k from Koalafi (the 3rd part loan company we referred him to)
  
  
  When he finally picked up the vehicle it ran 100% no issues, he called like 2 weeks later and said he had a check engine light, he brought it in and it turned out to be the radiator fans. We gave him the price to replace it and he started complaining and said I was too expensive and that he would take it to a crackhead to get it done cheaper his exact words. I said ok, dont overheat the car or it will void your 6 month warranty and he said ok and left. 
  
  
  Almost 2 months later he calls us to tow his car from another shop saying its dead and wont start, so we went and picked it up. The shop told our driver that the *** got wet and thats why it wouldnt start. We checked it out *** was fried and parts of the car was all over the place like they were trying to bypass things to get the fan to work. So we told him he needs a *** and we got him a used one for very cheap ($250) that needed to be reprogrammed. 
  
  
  Our key guy that we sub work out to quoted him $750 to reprogram the **** he said no and towed the car to the dealer. The dealer reprogrammed it but had to also replaced relays that were damaged and the car still would not start easily and would cut off. Before they released the car they removed the good relays they used to assist them in reprogramming the *** so when the car got to us it was not running.
  When we spoke to the dealer they said he (the car owner) only authorized them 1hr labor to reprogram the key, they said they didnt know the history on the car so they needed more time to diagnose the issue. He must have refused that. 
  But the dealer proceeded to tell him (the customer) that because the engine valve cover was silver that it was the wrong engine. I asked if they had anything else that could prove this and they said the engine doesnt have any numbers visible that they can tell that it is the wrong engine. Needless to say the salvage yard needed more info than just a painted valve cover to determine that the engine was wrong. (Remember this car left the shop driving and running great) the only issue was the fan failing up until he took it to the other shop.
  Anyways we got the car back from the dealer and spent almost a whole day figuring out why the car wasnt running. Turns out the something the shop did to the cooling fans shorted out the **** 3 relays, throttle body and a couple coil packs. He (the customer) talked pretty badly about them too.
  
  
  We used some parts from his old engine and got the relays from the dealer and the car is fixed. (Still needs cooling fans) I have tried explaining this to this customer for hours at a time over the phone and in person. 
  
  
  He wants to come get the car without paying us for the diagnostic work he authorized and also says Koalafi told him he can return the engine we put in and that he can get his money back. 
  This whole thing is very tiring, so in the end we agreed to give him the car back without the relays we bought that he needs to make the car run and only charge 2 hours labor for all the work we did to make the vehicle run again. 
  
  
  Management at Ranglins.