We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Equipment Dealers

JC Solar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was promised a tx credit, ande offset of my energy bill was lied too. I also see they don't have a license and same name as othwer companies ??

    Business Response

    Date: 12/04/2024

    Thank you so much for giving me an opportunity to rebuttal this customer complaint because you are correct there is definitely 2 sides to every story. This customer has been a problem for us since day 1. Mr. *** got upset after the installation because my Generac subcontractor that sold him a generator must've not followed through and showing up to install the generator a couple times. Instead of him complaining to the Generac representative, he proceeded to put a scathing review on ****** reviews about us. He is the only 1 star review we have. All the rest of 5 star reviews. We don't do business like he stated online. But just to do the right thing even though this wasn't my companies fault, I proceeded to pay 1 whole year of free solar for this gentleman. I literally sent him a check for $3,168. I didn't have to do that but I felt it was the right thing to do. 

    Now here we were again this customer is trying to defame our name which is not warranted. The initial complaint is about the federal tax credit. He is complaining he never received it. That is a government incentive on a federal level that incentivizes homeowners to go solar. The government promises to pay 30% towards yours solar panel system. This is something he has to work out with his accountant. He is again pointing the finger at the wrong company. We explain you qualify for this incentive based off your tax liability. We are not r tax experts. We are solar experts. 

    As far as the offset of system, he has had the system up and running for a year and a half now and is just complaining about offset. His system is built to produce 100% offset on a yearly basis. The way it works is he is gonna generate in the summer months when sun is out and days are longer probably 200% but in winter months less sun and shorter days less than 100% offset. But it all averages out to 100% offset. We fully explained all this to him. If he would e just called us we could run a diagnostic to make sure everything is running smoothly just in case. But he goes this route rather than communicating this to us like all 200 other customers do. This is the first I'm hearing of this. 

    As far is my licensing and using other names, we are and have always been JC Solar LLC and my EIN number is
    **********. I think what Mr. *** is referring to is a company based out there of Texas that has several complaints and court cases against them that is named JC Solar also but they are in no way related to me. We don't do business in *****. They are a completely different company. Nevertheless I have bent over backwards for this customer in every way. I am not sure what else to do to make this customer happy. I don't have 1 customer that is not happy with my service because I always do the next right thing because it's just who we are. We are a Christian based company and we are proud Christian's that live and practice spiritual principles in everything we do. 

    Please tell me if there is anything else you need from us. I'm not sure what else I can do for this customer but I'm willing to find a FAIR resolution. Thank you so much for your time. 

    Business Response

    Date: 12/05/2024

    Thank you so much for giving me an opportunity to rebuttal this customer complaint because you are correct there is definitely 2 sides to every story. This customer has been a problem for us since day 1. Mr. *** got upset after the installation because my Generac subcontractor that sold him a generator must've not followed through and showing up to install the generator a couple times. Instead of him complaining to the Generac representative, he proceeded to put a scathing review on ****** reviews about us. He is the only 1 star review we have. All the rest of 5 star reviews. We don't do business like he stated online. But just to do the right thing even though this wasn't my companies fault, I proceeded to pay 1 whole year of free solar for this gentleman. I literally sent him a check for $3,168. I didn't have to do that but I felt it was the right thing to do. 

    Now here we were again this customer is trying to defame our name which is not warranted. The initial complaint is about the federal tax credit. He is complaining he never received it. That is a government incentive on a federal level that incentivizes homeowners to go solar. The government promises to pay 30% towards yours solar panel system. This is something he has to work out with his accountant. He is again pointing the finger at the wrong company. We explain you qualify for this incentive based off your tax liability. We are not r tax experts. We are solar experts. 

    As far as the offset of system, he has had the system up and running for a year and a half now and is just complaining about offset. His system is built to produce 100% offset on a yearly basis. The way it works is he is gonna generate in the summer months when sun is out and days are longer probably 200% but in winter months less sun and shorter days less than 100% offset. But it all averages out to 100% offset. We fully explained all this to him. If he would e just called us we could run a diagnostic to make sure everything is running smoothly just in case. But he goes this route rather than communicating this to us like all 200 other customers do. This is the first I'm hearing of this. 

    As far is my licensing and using other names, we are and have always been JC Solar LLC and my EIN number is
    **********. I think what Mr. *** is referring to is a company based out there of Texas that has several complaints and court cases against them that is named JC Solar also but they are in no way related to me. We don't do business in *****. They are a completely different company. Nevertheless I have bent over backwards for this customer in every way. I am not sure what else to do to make this customer happy. I don't have 1 customer that is not happy with my service because I always do the next right thing because it's just who we are. 

JC Solar, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.