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Business Profile

Ski Resorts

Wisp Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the most unprofessional resort I have ever come into contact with. The lady we spoke to said that they don't have any information. We still decided to go with them because it was the holidays, skiing conditions and poor customer service. We visited **** during Holidays, The slopes were sheer ice. It had rained that day and the snow conditions were not great. The green trails were so icy in most of the parts, especially on the turns. It was dangerous. Two of the family members in our group got hurt, and the resort could care less. The process for checking in and getting equipment was confusing, and the layout for was strange and inefficient. No assistance or directions from the people working there. Lifts are dated and slow, trails are fine, nothing special. But the real showstopper here is the low employee morale. Most frustrating is the fact that the employees will tell you anything to get them off their back, and most of the time whatever they told you does not turn out to be true. They do not allow kids on the coaster anymore. They must be 8 AND 54 inches tall. No more child riders. This should print our on the waivers so we would realize it before we have the kids in the building ready to ride. Heck even us adults were disappointed. My suggestion is to have it print in bold letters on the waiver. We did not finish the 2 hours of skiing we paid for because of how disorganized it was (employees) and it was not safe at all. I want a refund of what we paid for. This is fair since we drove 3 hours to do something for Christmas eve and we ended up with disappointment. I would like to resolve this matter between Wisp Resort and me if its not possible I would dispute the charge through my bank. I hope the management is able to make some much-needed changes.Thank you.

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/2022 we purchased lift tickets from WISPs website. The website advertised the tickets being $79 for adults and $59 dollars for juniors if purchased in advance. We purchased 2 adult tickets and 2 junior tickets in advance, online but instead of paying the advertised price, we paid $89 for each adult ticket and $69 for each junior. After talking to WISP at the office, in person, they said they cannot issue a refund because it was purchased online through their third party network. They were not willing to contact their third party and instead provided me with the contact details.I called the number WISP provided for their third party network, but it did not work (invalid number).I am requesting a $40 dollar refund based on the difference of what I paid and what they were advertising for their lift ticket prices.

Wisp Resort is NOT a BBB Accredited Business.

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