Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed on 5/23/23 for a sidewalk, patio, covered porch & asphalt driveway. Told job would take 2 ½ - 3 weeks. Pd $5K deposit 5/23, $5K 6/1 ($6900 due at completion) Demo on sidewalk began 24May. Work wasn’t daily and not more than a few hours on days worked. I communicated urgency to get my project finished. Major issues with patio. A huge crack formed the first day far larger than any other heat crack. Grading was not done properly because water pools in front of the door. Because soil was never replaced to the house erosion occurred permanently staining the patio. I want to plant ground cover to prevent this but can’t because it’s not filled in. Saw cuts were too deep resulting in ant hills at cuts. Stone posts were supposed to be at the edge of perimeter of patio. When the 4x4s were set & electric installed there was dead space between post & edge of patio. I came up with the idea of a base being poured to add interest & utilize space between posts/perimeter. None of the post bases have been measured correctly meaning the posts will not be centered once installed. The ‘good’ half has ripples in it, scratch marks from their equipment & boot mark when it rains. My soil they temporarily moved has settled into the ground. Yard can’t be properly maintained due to unused equipment. A Bobcat has been stored at my property for weeks without use. My driveway has been stained with cement & the cracks have worsened since their heavy equipment has been on it. My street is unsightly & my house has become an embarrassment. I’m seeking a totally repoured patio (4000 psi) w/posts installed properly w/lights & railings repainted/installed as promised w/guarantee. Top soil filled to the house level w/sidewalk & filled/graded away from patio & shed pad. Any tracks/holes left from equipment filled & seeded. Split rail fence & small rail replaced. Stone façade on step rise. I am looking to discontinue contract due to breech/untimeliness.If necessary a mediation is requested.

  Business Response

  Date: 10/23/2023

  Ms. ****** - I am responding to the complaint # ********, waged against me by ***** *********.

   I am offering the following to resolve this issue:

  
  

  1.)  Refund to Ms. ********* the sum of $ 5000.00 and do no further work at her residence. If Ms. ********* opts for the $ 5000.00 refund, it will be refunded within 30 days of her accepting the offer.

  
  

  2.)  Remove concrete slab and replace. Place dirt around edges to fill in. I will not do anything with the railings since they are very rusty.

  
  

  Customer Answer

  Date: 10/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find option '1-Refund of $5000.00'  resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 11/28/2023

  This complaint has not been 'Resolved Satisfactory'. The Resolution was supposed to be $5000 refunded to me within 30 days of 23Oct2023 and I have NOT received any refund. Today is Tuesday, 28Nov2023. Attached are the photos of my property and the frigid weather will only make matters worse. Please let me know what the next step is in recovering the promised resolution.