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Business Profile

Home Electronics

Just Audio
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/2022 I put my ***** cd player ( which cost me $8000.00 dollars ) in the shop at Just Audio. The clerk at the desk informed me that they do work on my unit . So I paid them a $60.00 deposit and explain to them that the unit work great, but the cd draw stop opening. On 02/04/2023 I paid an additional $564.15 dollars for the replacement of two belts, which I knew I was being over charged: , but I went on and paid it. To make a long story short when I tried to play a cd on the unit the cd drawer did open but the cd didn't play. On 2/13/23, I called to talk with the manager & the clerk said the manager was busy could he help. I was explaining my issue to the clerk & he rudely hung up on me. up the phone on me . I believe that they damage my unit . In the past , they worked on my Pioneer reel-to-reel tape recorder which I paid them almost $800.00 dollars , and had to take it back several times before it was repaired properly. I had to drive an hour each way & pay tolls each time I brought my unit to be repaired. I am a disabled vet with a bad heart & other health conditions & this situation has been very stressful for me.

    Business Response

    Date: 02/22/2023

    The customer just picked up the repair on 2/4/2023, we provide a 90 day warranty. We are not going to just refund the repair without first validating there is an actual problem or given a chance to fix the issue it may be having. We have a great reputation standing behind our repairs and our warranty. If technicians find the unit is unable to be repaired then we would certainly refund the repair. The customer needs to bring it back in for an evaluation.

    Customer Answer

    Date: 02/23/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ********

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