Reviews

Review Details

• Review fromHenry W

  Date: 08/14/2023

  1 star
  Never go there again
  Or to sun roof express, my insurance company recommended them now nobody can help me. I think that they all are working together to screw people Hartford is my insurance. Call them keeping getting the run around. I have to pick my truck up a part. And take it to the dealer. Also look at all of there reviews bad.
  

• Review fromAnna B

  Date: 07/28/2022

  1 star

  Anna B

  Date: 07/28/2022

  I would recommend against using this company. I was "sold" on their upholstery services when they knew I was talking to competitors in the area. The owner talked up how many employees he had and how fast they are however after I gave a deposit and it came time to do the actual work I was met with mixed messages. The final straw was the owner's completely unprofessional and rude demeanor. The customer service certainly seemed to hit a switch when I basically held him to his word. He insisted on phone calls only and then when I would reference what he told me he'd say I didn't have it writing, which is a huge red flag. The last straw came when he yelled at me and tried to blame me for his delayed service. Simply put don't give this company business. If they feel they can treat customers disrespectfully it doesn't really matter what kind of service they provide. I got my deposit back and moved on to another professional company who has a great reputation.

  Paymer And Phillips Inc.

  Date: 07/29/2022

  I did want to take this time to clarify what transpired during our transaction.
  In May, I supplied with a quote and projected completion time to pattern, cut, sew new covers for your 20” May-Craft, that included the Front of the Console seats, the Helm seat and the Live well seat. This quote was based on you bringing the cushions to our shop.
  In the next 3 or more weeks you shopped all of the great options you had, contacting me periodically with the hope of dividing the job up into smaller sections, so that you could have one shop do one section of the boat, and possibly our shop doing a section. I explained that piecemealing your interior between upholstery shops would not be advantageous. At this time no money had exchanged hands, and I understand that if pricing was your key point in your decision making, that you may choose to have your interior done else ware.
  Mid-June, close to four weeks from the time of our estimate, after much correspondence verbal and email. The scope of job changes. You decide that you also want us to pattern, to cut and sew new covers along with cutting foam for new bow cushions (your boat did not currently have cushions on the bow). At this time, you leave a deposit.
  I began to work out the aspects of scheduling our team to come out to your boat and pattern the bow cushions, and at that time our team was going to also remove the existing cushions from the boat. I contacted you with the first available date our onsite team to come to your boat and begin. I also gave you the “REVISED” completion time.
  Unfortunately, no matter how much you may have wanted your completed by a certain date, it was no longer doable. I attempted to explain multiple times, that with time that spanned from your initial estimate, the changes to the scope of the job you requested were all key factors that affected the timeline of when and how long your job would take. My explanation was not what you wanted to hear. I then offered you a refund. You were refunded on July 5th. If my explanation of facts, (that you did not want to hear), or my quick refund of your deposit made you feel belittled, I am sorry.