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Business Profile

Restoration Companies

Clear : Restoration and PreDisaster Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used clear restoration for remediation after a house fire, both structure and contents. They took all items out of our house and told us that even if things were damaged, we could ask them to keep them. Their pictures were extremely blurry and hard to go through, so it was taking us some time. When we requested our jewelry, they claimed they don’t take it. Then, they said the dish I was talking about was in a damaged inventory box. They sent me a picture and it was different than the picture that had been provided to us, ours you could barely see it at the bottom of a box. I asked if we could save that box and they stated they had already disposed of it even though they said they don’t dispose of anything without consent, and that we could save items. They said they opened the dish and it was empty which I know is not true, that dish had never been empty since I owned it for 15 years. There were 3 sentimental items in the dish, two of them 70-80 year old valuable heirlooms. I believe they were either disposed of prior to our consent or stolen. Their contract is vague but they spoke to us many times about our ability to save sentimental items, which we took as a verbal contract.

Clear : Restoration and PreDisaster Consulting is NOT a BBB Accredited Business.

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