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Business Profile

Spa

Sparkles Kids Spa And Paint Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We scheduled a birthday party for 11/24/23 with this business and paid an initial deposit of $100 on 10/20/23 using ******** to phone number ###-###-####. We have been to a birthday party here before, and understood it to be a legitimate business. On 11/16/23 we received a text confirmation from ###-###-#### saying that they had our party scheduled and they requested the remaining $300 due on 11/17/2023 which we subsequently sent to ******* **************** with a name attached of ****** ***. We did not hear anything more and showed up to the business, today 11/24, to find the business has apparently been shut down. Upon seeing this, we texted the ###-###-#### number and they belatedly responded that they regret to inform us that due to unforeseen circumstances they were closed this weekend and we can reschedule for next weekend. They also said they cannot accept phone calls until next Friday. Upon looking at ****** and **** reviews, it looks like this has happened to at least two other people recently, and even going further back. The business appears to be closed down so it looks like they are just trying to take reservations and get peoples money. Upon further review of the business, it is registered to a Jessica ******, who also had a previous business registered named ******** ******** ********** ***. The cell phone number ###-###-#### also appears to be associated with a Jessica ****** (****).

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a birthday party for 3/11/23. I booked it in January and was told that make up would be included, I could have 7 adults attend, and the $100 deposit would be the only non refundable. 4 days prior to the party I was told I would have to pay the $75 for the makeup. I did. However after I paid the $393.00 I was told no more than 4 adults could attend. So when I said I wanted to cancel after all the miscommunications and incredibly rude staff I was told they would be keep the full $493.00.

    Business Response

    Date: 03/17/2023

    First, we don’t have to reply to BBB so second attempts threats don’t matter. It does not regulate the law. We stick by our policies and legal backing. Your complainant has made several posts slandering us as well as lying so others would claim to have dealings with us and post reviews. We are working on the slander and attack at the moment. No , she will not get a refund she canceled and not us. We can provide her text and documentation to the courts. 

    Thanks 

    Customer Answer

    Date: 03/21/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    Elise *****

    Customer Answer

    Date: 03/23/2023

    The company not only stole my money but publicly stated I was refunded when I was not- thus committing fraud. Legal action has been filed as this is not the first business this owner has had that commits theft and fraud. 

Sparkles Kids Spa And Paint Bar is NOT a BBB Accredited Business.

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