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Business Profile

Home Improvement

Highpoint Remodeling Inc

This business is NOT BBB Accredited.

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1

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Review Details

  • Teresa F

    Date: 05/25/2023

    We thought the roof job went fine and hired them to remove skylights upstairs and the skylight shades downstairs. What should be a 3 day job upstairs, turned into a 3 week nightmare with damage done to our furniture, walls and lighting fixture/fan. The dry wall "experts" Chris talked about took 4 tries before they got it right. After the first bad job, Chris agreed it was bad and had to be replaced. Rather than starting over, he got some crazy idea that our ceiling wasn't level and had to be leveled with spackle My husband took a level and showed him the ceiling was fine but Chris told his crew to put about 50 lbs of mud on the ceiling, we saw the multiple empty bags. When they went to paint it, the ceiling collapsed! We felt so bad for the workers, they were so upset. At that point, Chris lost interest in our satisfaction and was only concerned it was "costing him money". When we settled out the final check, we requested a $700 reduction, which was itemized, for damages. He just said let's get this over with, fine, no apology. A couple months later, we noticed the starter strip on the shed roof was missing and notified Chris. He said that we owed him $700 and he would fix the roof when we paid him! So we filed an MHIC complaint. In the process, we found he deliberately DID NOT file our roof warranties-- a job completed and paid for before the interior job even started! We had 2 MHIC hearings and the judge ruled for us, saying we didn't owe him money and his job was incomplete but MHIC doesn't cover warranties. We paid extra for the 10 year warranty but would have to go to civil court and spend thousands in legal fees! He is dishonorable and dishonest so buyer beware. If all is going well, maybe it will be OK, but if you hit a bump in the road, be aware that this guy will lie and cheat and insult you to serve his bottom line. He would not even agree to mediation, which is in his own signed contract-- so much for that! So be warned, there are other roofers out there.

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