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Business Profile

Furniture Repair

Manoly Furniture Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to share my experience with Manoly Furniture Services which is purportedly in **********, Md although there are other, out-of-state addresses with the same name. I contacted this business to refinish a 6-piece kitchen set (all wood)--a pedestal table and 5 chairs. When the set was picked up, I was told that the job would likely take 3 weeks. Then various excuses started with a variety of reasons as to why there would be delays, none of which were ever resolved. (The pickup was August 6, 2024.) When I made inquiries, I was given a **** reply asking if I was going to question everything. After weeks of waiting and asking for progress reports, I was finally told that "Unfortunately" my furniture could not be refinished at all. I requested that it be returned and again, there were more delays. I finally received it back--with absolutely no work done on it-- on October 9, 2024, a full 2 months later, after it apparently languished in a workshop somewhere--the furniture was quite dirty, with a gray/black powdery grime covering it. When I inquired as to why my deposit reimbursement was $100 less than I had paid, the written reply began with "Cut me an f'ing break..." I subsequently sent the business numerous e-mails indicating that I would return the erroneous check as soon as I received a check for the full amount of my deposit. I am submitting this because I'd like to share my experience so other consumers can take it into account when deciding on a furniture refinishing business.

    Business Response

    Date: 10/31/2024

    ****BBB note: Below is an automated email received from the business:

     

    Out of the office Re: BBB Complaint 22458254-WRITTEN REPOSNE REQUESTED
    External
    Inbox

    Manoly Furniture
    12:13 PM (0 minutes ago)
    to me

    The shop has temporarily closed,  I will not have access to this email.  Unfortunately I don't have a return date yet.  Once this medical matter is over, I  fully expect to reopen. 
    Thank you


    --
    Manoly Furniture Service, Inc
    ************************
    Mt. Airy, MD 21771
    **************
    Website: **************************

    Customer Answer

    Date: 11/03/2024

     
    Complaint: 22458254

    I am rejecting this response because:

    Response is an automatic reply, the same one I received when I contacted the business recently.  After months of delays and disappointments with this business, it has not repaid my full deposit after returning my untouched furniture--which this business took from my home promising a professional refinishing job.  The business did nothing at all.  I want my full deposit returned.

    Sincerely,

    ******* **********

Manoly Furniture Service is NOT a BBB Accredited Business.

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