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Business Profile

Paving Contractors

Henry's Paving
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Henry's Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Henry’s replaced our driveway in the fall of 2021. Spring of 2022 we began to have very large pools of water in the center of our driveway. We contacted many times. Fall of 2022 they told us they had a new machine would fix it and they would be in touch. Since that time, we have made many calls and have sent pictures of the problem along with emails. Have received no response to date. We want the driveway fixed as the said they would.

      Business Response

      Date: 08/07/2023


      Good Morning;
      As was explained to the *******' We guarantee all driveways for one year.  

      We ordered a thermal unit to repair driveways, late summer 2022.
      We waited five months for delivery. The machine is not working to our satisfaction.
      We are continuing to work with the machine to master the repair.

      If. by late fall we cannot get the machine to work to our satisfaction.
      WITH THE ******' permission I will stop out with the next rain when in your area to assess patching the driveway.  
       my plan then, will be out in three weeks of this notice ,with notification that they will accept a patch.
      Thank you for your kind intervention.
      Respectfully, 
      James C. W****
      HENRYS PAVING

      Customer Answer

      Date: 08/07/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    Henry's Paving is BBB Accredited.

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