Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I got married here 10/1/2022. We finally received our pictures from the venue this past week with half of the pictures, including our family pictures missing. We RSVPed 120 but prepaid for 150. According to our contract each meal was $59 dollars. We still have no received a refund for the the 30 extra people we paid for. We were promised a photo booth and dessert bar. Got neither. Very disappointed.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seasons at Magnolia's failed to provide services that we paid for on our wedding day. They have agreed and know that they did not provide the services we paid for, but now are ignoring calls and emails. We want our money back.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a venue for a wedding and cancelled , 7 months prior to wedding.
  
  Reached out to venue and waS TOLD TO EXPECT PARTIAL REFUND,
  
  Now we have no emails being answered and no phone calls being answered.
  
  I would like full refund for the day due to false advertising , and lack of communcaiton.

  Business Response

  Date: 10/23/2023

  Client reached out stating he had developed serialism health issues and was looking to possibly postpone the wedding. Venue offered empathy and the willingness to change day or use of money paid towards another event. Fast forward, client reached out that bride had broken up with groom but indicated possible plans for money payed towards a different event but preferred a refund if possible. Groom reached out again with possible reconciliation with Bride and potential for use but date change. After these three different reasons for contract cancelling / changes, staff and I chose to deny the refund of money outside the initial deposit. The initial deposit is b r refundable.

  We are willing to discuss with *****

  Business Response

  Date: 10/24/2023

  Clarification | Corrected Typos | Complete Response

  Prior response did not send in its complete form.

  Client reached out stating he had developed a [serious] health issue and was looking to possibly postpone or cancel the wedding. Venue offered empathy and the willingness to change day or use money paid towards another event. Fast forward, client reached out that bride had broken up with groom but indicated possible plans for money paid to be used towards a different event but preferred some amount of a refund if possible. Groom reached out again with possible reconciliation with Bride and potential for use of money paid but with a date change.  After these three different reasons for contract cancelling / changes, staff and I denied the refund of money outside the initial deposit because we were not able to resell the date. The initial deposit is never refundable. It was explained to the client that as a date approaches the money paid outside of the deposit becomes less eligible for refund as the money is used to maintain the facility leading up to the event date secured by the deposit which is a reservation fee. In the client's documents sent, he has forwarded the communication that explained that. The client has also sent the terms and conditions for a room reservation at the B&B, not the wedding event booking which are different terms as the service being ordered is different. 
  

  We are willing to discuss, as an exception, a partial refund of the money paid beyond the never refundable deposit, with the client. This discussion can only happen if the client can proceed without seeking to do harm to the business, he breached contract with. Unfortunately, at this time, the client has taken to social media, is directing potential new clients to not do business with the company - making false accusations, defaming the business and accusing it of fraud. He has stated on social media he was defrauded and lied to about the inclusivity of the service and makes claims he was told he would get a refund but then no one answered his attempts to communicate. This client sought a refund and was told how such a refund could be accomplished and was encouraged to help with the effort to re-sell their date - but offered no such support. When the date went by, not having been sold to another client, the client making this complaint was denied a refund. After this occurred the client continued to seek a refund and then began stating he was wronged.

  At no time was he or any client ever defrauded in any manner.  Not getting the result you seek or want does not constitute fraud. Bullying a business through social media via defamatory remarks or joining an existing campaign you are not associated with but conveniently already exists, also does not validate the false claims of fraud the business or associated people are being accused of. 

  This client has not hosted an event to date, this client entered into an agreement they did not honor their side of which would be to host their event on the reserved date. There are no grounds nor merit to the client's assertion there was no inclusivity of the services because he breached the contract prior to the venue completing the remainder of its service to him.  The client failed to understand that a huge part of the product he contracted to buy was the date he reserved. By removing it from the venue's calendar he removed it from the venue's inventory to be sold to anyone else.  As each day, week, month passed, the date became less and less valuable for the venue because events that the venue serves do not often book with less than a year out from the hosting date. In addition, the client also had a sizable balance still remaining due on their contract at the time he breached it and requested some refund.  As a result, he never paid for anything he did not receive.  

  We are willing to re-engage in a partial refund of money paid outside of the deposit conversation. We are not insensitive to what he claimed happened to him, resulting in his seeking some amount of a refund to aid in his recovery. Our owners and the staff member he engaged with both showed compassion to his situation and made efforts to accomplish his goal without him contributing to help himself outside of making a request for some money back. If the client can agree to remove all social media attacks and cancelling efforts, as well as commit to not return them or seek to do harm in the future by acts of his own or by recruited family or friends, we will happily re-engage in the conversation.  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got married here on 6.11.22. We overpaid on a payment about a year ago and have been owed thousands of dollars back foe about a year. We don't know how much because we still haven't gotten a final bill from the venue. We have messages from the owner Jennifer and her daughter saying the check is in the mail, places for us to meet them to get the check and many other excuses but we have still not received the money owed back to us. We would like to get our money back and for this issue to be resolved.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Seasons at Magnolia Manor for our wedding venue and all services from photography, catering, decor, DJ, and everything else included. They had an all-inclusive package and that is what we chose. Throughout the wedding planning, they did not reach out to let us know about events they held. Eventually, we got it all planned and paid. Over $10,000. We added a photobooth to our plan and agreed to pay an additional $600 for that. On the day of the wedding, the photobooth was not working and they supplemented with a polaroid camera booth valued no where near $600. I have my own polaroid cameras and plenty of film. Additionally, we have had so many of our guests complain about cold food. We also had our photographer team bail on us and send one photographer in their place. Jennifer, the owner of the establishment, agreed to refund us the food, the photobooth, and some items that were not returned to us. When we went to meet up to receive the check, Jennifer never showed up. We waited three hours for her to arrive. We are now requesting a full refund for everything that went wrong.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Business and Owner put a 60x40 Tent up for sale on Facebook. It was for $4,800, 2-year-old tent, in great shape, no tears etc. They just didn't need it anymore and had other tents. We contacted Jennifer ******** on May 20th about purchasing the tent from her business for the $4,800. A $500 deposit was given via Venmo on May 20th, as I couldn't take ownership until after June 7th or later. On June 7th I paid $2,000, via Venmo, On June 7th I also paid $1,000 via Zelle, since I was hitting daily limits, on June 8th I paid another $1,000 and on June 9th I paid the final $300.
  
  The week of July 4-8 we had contacted Jennifer about scheduling a delivery of the tent and set-up for the following week. She was so happy that we contacted her since she had "Lost" our contact information. The tent was supposed to be delivered the following week. On Tuesday July 12th we were waiting for the tent delivery as agreed on. After waiting hours, we contacted Jennifer, who seemed surprised that it wasn't delivered. Later she told us the workers were in an accident on the way to my property and taken to the hospital. So she would have to make alternative plans. On Wednesday July 13th her husband Jeff, and two workers came out and dropped off a tent and left. Upon inspection of this on Thursday July 14 this wasn't a 40x60 tent yet was a 30x30 which was in poor shape with rips and tears and the sidewall windows had slices in them. We contacted Jennifer Thursday evening and she agreed this was the incorrect tent. She stated that a correct tent must have been delivered to a farm in ******* County ** and they would have to get it on Friday and deliver to us and pick the incorrect tent back up and take down to them. On Friday the tent never showed, Jennifer made excuse after excuse as to the status of the tent and where it was located. I want the tent or the $4,800

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 16, 2022/09/30) */
  We made delivery of a used tent to the buyer. We believe that tent may have been the wrong sized tent (we had 2) as the buyer reported it was. Before the tent was delivered, it was bundled and accompanied with poles to assemble it. The buyer could not pick it up, so we agreed to deliver it to them for them at no charge. It was never our intent to deliver a different tent than what they bought. Upon opening the tent, the buyer reported it was not the correct size tent. On this report by the buyer alone, we contacted the other buyer who had also purchased a tent and had already taken delivery. We advised the buyer filing this report that we were going to the location where the other tent had been sent, to collect it so we could make the switch as we presumed the two tents had been mixed up accidentally. We attempted to keep the dialog congenial as we worked to make contact with the other buyer involved but as we did so - the buyer filing this complaint chose to communicate in a threatening manner that, while we understood the frustration, was inhibiting us in the solution. The process had its calamity of hurdles, but it was an unintended and unfortunate mishap that resulted in the buyer on this filing to become very hostile and threatening. I Initially responded we were not trying to harm him or his business and that we are trying to work with him, but his threats were not ok, nor professional and his response to us trying to calm the situation down was more aggression and accusations. As we understood, it was delaying his preparations for a family event (a daughter's graduation party) which he thanked me for ruining.) The buyer on this report made accusations and threatened our business by posting claims and disparaging statements about me personally and my business on social media. He also visited our business in person, reportedly checking things out as a potential client. We contacted our attorney as the buyer's behavior was unpredictable and hostile and our attorney advised we cease communications and NOT return to the delivery location. To date, we have not picked up the tent that was delivered. We cannot go on his property to collect the tent given the aggressions of the buyer. The buyer has not returned the tent nor made any arrangements to do so in a safe, professional and non-aggressive manner.
  
  Just yesterday the buyer sent a message one of our company employees. The message said why don't you ask your owner why she stole from me? The employee asked who it was messaging her, and he replied, I would know, that he bought a tent, and we never delivered it and that was theft. The employee then knew who it was as our entire staff knows of the situation. This sort of aggression makes it impossible to communicate and discuss what needs to be done to resolve the issue.
  
  The client wants a refund. The client has a tent that belongs to us. We do not know what has happened to that tent or if the client still has it. We do not know its condition. We do not know if the client used the tent. The client claims no product was delivered - that is untrue and is photo documented.
  
  We are willing to refund a portion of the paid cost as the buyer has had the tent delivered and may or may not have been using it. He may have discarded it. He may have intentionally damaged it. He may have sold it. We just do not know. We are not however willing to return to his property nor have him on ours.
  
  
  Consumer Response /* (3000, 18, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This tent has been on my proprty since mid July. The seller/business owner on July 16th told me she would refund the purchase price $4,800, and also told me I could keep the tent that was delivered to my property, (that was in poor condition and sidewalls and windows where torn). I sent the seller pictures on July 14th to document this that showed the poor condition of the tent and that it was the incorrect size. Please see the text messages and pictures.
  
  This tent is still sitting on my property as of 10/3/2022. The tent was NEVER used, and has been awaiting pick-up. I haven't unbundled the canopy of the tent, after seeing the sidewalls and realizing it was the incorrect tent, I immediatedy took pictures and notified the seller, refolded the sidewalls, and awaited for the delivery of the tent that was supposed to be delivered, which has never happened.
  
  I am willing to return the incorrect sized tent to their property in return for the $4,800 that they recieved.
  
  The seller had no problem accepting Venmo and Zelle as reciept for the tent, so she should have no issues in returning it in the same manner.