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Business Profile

Erectile Dysfunction

Metro Men's Health

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

This profile includes complaints for Metro Men's Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Men's Health has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Metro Mens Health in Overland Park, KS starting in Oct 2020 and going through July 2021. I was told that if the treatments were not successful that I would receive a refund. Mike, the client rep told me this when I paid $4900 for the treatments. The caregivers changed it French, the medical director changed twice and then when I asked for a refund no I responded. The new medical person would not respond. I went by the office in Nov 2021 and only one person was in the office. I was told they were reorganizing and that they would contact me. I have never heard from anyone and the treatments did nothing for my condition. I have reached out several more times and now the office in Overland Park is a different. I am requesting a refund. Please call me.

    • Initial Complaint

      Date:07/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The procedure didnt work I paid $5000 for the doctor to help me with my condition but it just didnt work,I called and talked about it they gave me to run around, no one said they will refund my money, I read all the other problems, they didnt say they refund mine, just kept telling me theyll call back, theyll call back, well call and follow up, thats all They kept saying, I hope they get someone to fix this

    Metro Men's Health is NOT a BBB Accredited Business.

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