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Business Profile

Lumber Store

TW Perry- Baltimore, MD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:12/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allied built my deck April 8th 2014. I have an exclusive lifetime labor warranty with them. I will enclose a copy. I contacted them about several boards rotting on my deck. Since my deck is less than 10 years and doing research a deck can last 25 to 20 years. Mines did not make 10 years. They referred me to TW Perry with a contact person by the name of ****** *****. I did everything both companies ask of me yet no one is stepping up to take responsibility of the rotting wood on my deck. I sent them several pictures per their request. I spoke to Mr ***** once or twice he is now saying he is waiting on another company to cover the claim. I have been trying to get this resolved. But I keep getting repeated referrals from these people. All I need is the rotten wood on my deck be replaced. Instead Im getting the run around. Im not sure who should take responsibility but I know I have paper work from allied since they installed my deck. Allied ************ **** email ************************************ You help with this matter is greatly appreciated Im unable to upload the pictures of my deck please contact me if you need to see them. Thank you ******* *******

TW Perry- Baltimore, MD is NOT a BBB Accredited Business.

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