Complaints

This profile includes complaints for Peak Managment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peak Managment

  4969 Mercantile Rd STE K Nottingham, MD 21236-5045

• 

  Peak Managment

  1600 Ashby Square Dr., Suite A Edgewood, MD 21040

• 

  Peak Managment

  1600 Cantwell Rd Baltimore, MD 21244-1402

• 

  Peak Managment

  9460 Deereco Rd Lutherville Timonium, MD 21093

• 

  Peak Managment

  4808 Hamilton Ave Apt 2D Baltimore, MD 21206-3883

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ********************* apartments and moved out on June 30th, 2023. I received a final bill stating that I owe ****** after my security deposit was withheld.That information is incorrect.-I have photos of the apartment on June 30th, no large amounts of trash were left behind.-I have payment confirmation showing I paid May rent of 1404 plus the ****** water bill.-I have payment confirmation. Showing I paid $1000.00 on my rent for June, so after mu security deposit was held. I should only owe $200.00.Lastly, BBB will not allow me to upload all of the apartment photos. Because the file is too large.

  Business Response

  Date: 08/17/2023

  All Security Deposit Statement disputes are handled by our Residential Credit and ********************** through the phone number listed at the top of the statement, ************.  I am available Monday through Friday from 8:00 am until 4:30 pm daily.  I will review your account and photos and send you all of the information from our accounting department regarding the statement and your move out charges and send a revised statement to the email address you've provided here and on your move out paperwork.

  Thank you,

  Residential Credit and Collection Manager

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20471144
  
  I am rejecting this response because: I am rejecting this response because: there was no phone number provided on my statement, just a P.O. box. I dont belive Peak will make the adjustments outside of this BBB complaint. I've provided more photos (as many as allowed).
  -I would like Peak Management to review my claim/concerns and give an update through BBB. I'm afraid that I will never get an adjustment otherwise.
  
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 08/17/2023

  Here is the body of the email sent to the resident with the attached revised statement that was send.  I've removed the full sized photos from the move-out inspection to attempt to have that attach as well since it was initially too large but ******** ******** was sent 6 attachments on this email:

  Good Morning ********,
  
  I received the BBB complaint online and reviewed your account. I could not attach everything there either, so I'll send this directly so you can review it all.  I've attached the revised statement for you and the associated backup information.  
  
  The original statement from our accounting department is attached, which shows the calculations for the remaining **** balance, late fee, and the water, sewer, and trash for May and **** that had not been calculated or added to the account until after moving out since these charges are always billed two months behind.  All of the prior charges/credits are valid and due. The base rent for your apartment was $1404, and the charges for April's water, sewer, and trash included with ****'s rent were $99.45 bringing the total **** charges to $1503.55.  You paid $1003.41 on **** 7th, which brought the remaining balance to $500.14.  Late fees are added on the 6th of each month if payment is not received by the 5th, which incurred the $70.20 late fee.  Since the water, sewer, and trash bills are always billed two months behind, May and ****'s usage would not have been added to your account before you vacated on **** 30th.  I've attached the bills for those as well. 
  
  The revised total due after your $300 security deposit and $6.77 interest gained are applied is $481.79.  If you'd like to split the balance into multiple payments, I'd be happy to set that up.  I can take **** or Mastercard payments by phone or you can mail a check or money order to PO Box ***** **********, MD *****. Feel free to contact me by email or phone with any additional questions.
  
  Best Regards,

   

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at Marrion Square Apartments for 12 years. I used to love living at my resident while it was under Cove Management, the people was nice and Management was good and respectful to the residents. Once Peak Management took over the atmosphere changed and the office Manger changed. I went from having my apartment flood and loosing all my furniture my out of town and no one at the office said that they didn't know my apartment was flooded, I come home and the water pipe had busted in the ceiling and water was still gushing when I returned home. Amazing the horrible smell ,also stepping in all that nasty water, the water was so saturated into the carpet that your feet got wet one you stepped on it. The office moved me into the apartment I'm living in now. I have neighbors who lives on above me on the 2nd floor that has a child that she allows to run,jump and stomp daily all times of the day and night going to the next morning between 1- 2 am. I contacted the office about the noise and after months of complaining the office sent the mother a noisy complaint letter, so the tenant typed a letter introducing herself as my new neighbor and that she has a 2 year old who loves to run, stomp, and jump , then say" please have some grace" he used to this running and I'm trying to get him to stop. The mother has been living here since April of this year and nothing has changed. I tried to reason with her and even had to call the police because the noise is unbearable. Complaining to the office management over and over again and sending her complaints letters about the noise doesn't help. The office Manger told me "to get use to it because it is called apartment living and that it what to expect when living in an apartment complex ", Very disrespectful to say to a tenant who pays the rent on time. When Cove Management was managing this property that kind of behavior was not acceptable so why is it acceptable under Peak?

  Business Response

  Date: 10/27/2022

  Consumer Response /* (3000, 6, 2022/10/10) */
  ***Document Attached***
  
  
  Business Response /* (4000, 8, 2022/10/13) */
  The resident above is moving out 10/31/22. We have a policy when it comes to complaints.