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Business Profile

Sports

Next Play Sports and Training

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 17, 2023 On June-8, I, Mr. ***** *******, paid $175 online to **********************************. The payment was received and order completed using my **** debit card.The $175 was a registration fee for 1 week of basketball camp for ******* *****. The was to be held on premise at ************** from June *****, between 9:00a-4:00p. Coach *** is the Coach(************/************) and owner of Next Play Sports and Training. There was no further emails or correspondence until 6/26. I was totally surprised when I pulled up to the door to see that the facility was closed and there was sign on the door stating that there will not be camp this week. There were no explantions. Email says,"camp this week has been canceled. Please check your email for more details. All fees will be refundedand you will be issued a gift card for the total cost of the camp to be used at a later date. We apologize for last minute notice. I have talked to 2 staff persons, one being the manager and have called Coach *** to leave a message asking for a return call. I wanted to know when will I be reimbursed for my expenses, including gs making two trips to Next Play Sports. I have not received any further communications from Coach ***. He stated to young lady(staff), not *****, that there will be a reimbursement 7-10 days. It has been 3 weeks now. I am looking to receive compensation for the camp fee, gas and inconvenience. I will not be doing any further business with Next Play Sports and Training.

Next Play Sports and Training is NOT a BBB Accredited Business.

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