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Business Profile

Waste Management Services

Sunrise Sanitation Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $ ****** to sunrise sanitation for trash service and they never picked it up with I called them today and ask what was the issues they said that i called and said that i had nothing to be picked up but I never called them to say that

    Business Response

    Date: 09/16/2024

    On September 11 and 12, 2024 we received multiple phone calls from both **** and ***** ******. First **** stated that he had people putting trash with his that did not belong to him, so he should not be charged for being over the limit of 6 bags. We suggested he use duct tape to differentiate his bags from any others that may be dropped off. He said he did not have duct tape but that he had yellow paint he would use. In that same conversation, he also indicated he would not have any trash this week (the 12th being his pickup day). To let our driver know, we created a work order that said there would be no trash out. On the 12th, we received a phone call from **** and ***** with ***** upset that trash wasn't picked up. We explained that we were told by **** that there would be no trash out. She complained that she didn't tell us that she would not be putting trash out. **** ******** name is the only name on the account. If he has roommates, they should each have an account or be named on the current account. We do not know living arrangements nor do we know the personal lives of our customers. At one point they wanted their money returned, we are currently in the Sept/Oct billing cycle, which they still owe, so there was no money to return. The bi-monthly rate is currently $66.18, so where they state they paid $262.00 is unknown to us and nonfactual. We record every phone call, and I have three phone calls that I can send if you would allow the file type. Some conversations were very hard to understand and or hear because of all the talking, cursing, and commotion in the background. 

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22276580

    I am rejecting this response because:

    Sincerely,

    **** ******

    Customer Answer

    Date: 09/17/2024

    In the message from the business they started they have,( 3 ) recordings I would like to hear that ASAP 

    Business Response

    Date: 09/30/2024

    Heather,

     

    Here is the third phone call. Let me know if you have any questions or need anything else.

    Customer Answer

    Date: 09/30/2024

     
    Complaint: 22276580

    I am rejecting this response because:
    The recording was done with out my knowledge and this is not what the complain is about so I am REJECTING the answer and the recording also I am going to let my lawyer review the recording
    Sincerely,

    **** ******

Sunrise Sanitation Services Inc is NOT a BBB Accredited Business.

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