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Business Profile

Boat Lease and Rentals

Under The Bridge Watersports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Lease and Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card information was stolen and i was charged almost $3,500.00 from this establishment. How did this happen ?

    Business Response

    Date: 07/09/2024

    This card was not stolen it was given to ******* ***** who is in a relationship with ******* *****.  Who stole it?  The person she lives with?  They have children together and ******* ***** maliciously totaled a jet ski we own with over $10,000 of damage and refused to pay for the damages so the credit card on file was charged as it states will happen in the paperwork ******* signed.  *******'s card is the one ******* submitted on file when he rented a jet ski from us.  Please see attached photos of ******* and ******* together.  Her email was also used in the booking which is ********@yahoo.com ...They just bought a house together so to say this is a stolen card they are committing credit card fraud and are liars.  Instead of trying to lie, it would be better if they man’d up and pay for the damage they caused, rather than having to be sued and pay attorneys fees and judgement interest.  You can find the police report with the DNR report # ************ , the damage happened on 6/15/24.  All damage, pictures and documents have been submitted into evidence for our civil trial.  We keep trying to upload pictures but they are not going through, we tried to upload just one and an error keeps popping up.

    Customer Answer

    Date: 07/10/2024


    I am rejecting this response because: i did not provide permission for MY card on file! 

    Sincerely,



    ******* *****

    Business Response

    Date: 07/17/2024

    There is no need to further respond to this customer.  She is the one who made the booking and used her credit card.  Her credit card was used and was on file and given to us by her boyfriend/spouse.  Her card was NOT stolen.  Her boyfriend/spouse crashed our jet ski into another jet ski causing over $10,000 in damage.  The card on file was charged for partial damages.  She lives with ******* ***** and they have children together and just bought a house together less than 2 weeks ago.  You can easily see her and his ******** page which show they are in a intimate relationship.  She's a liar.  Period.  End of us replying.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We reserved two jet skis for $300. The weather did not permit us to go out on them. Instead of refunding our money they tried to say the weather was fine and we cant get a refund. This was on Jun 22nd. The company rendered no services and still charged us the full amount.

Under The Bridge Watersports LLC is NOT a BBB Accredited Business.

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