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Business Profile

Motels

Admiral Hotel-Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Admiral Hotel-Motel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Admiral Hotel-Motel has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for a "king suite" and upon arrival, it was an old room with a king size bed and a bathroom that had a broken door. We were traveling with our 11 month old who doesn't know how to walk yet. We got to our room and let him crawl around and play with his toys. Within minutes of being in the room, my son put something in his mouth. I immediately went to him to end up pulling out a piece of broken glass that he had found on the floor! I panicked, and became furious. That is when I noticed that the floor had not been vacuumed at all. I then began to inspect the rest of the room and found mold stains on the sheets, mold in the bathroom, and sand everywhere. I went up to the office and brought the glass shard with me. I spoke with the front desk staff and they told me 1) i can speak to management but they wont be back until the next day 2) their housekeeping staff was also gone but i could change the sheets myself and if i wanted, they would give me the vacuum too.

      How is this acceptable?! I plan on going back to the office at 8am when they said management should be in. I want a full refund. My son could have ended up in the hospital! It's either a refund or a lawsuit.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 10, 2022/09/12) */
      SORRY BUT I CAN NOT FIND ANY INFORMATION ON CIARRA *********. COULD THE RESERVATION OR GUEST REGISTRATION BE IN A DIFFERENT NAME? THIS WOULD BE HELPFUL IN LOCATING THIS GUEST. THANK YOU

    Admiral Hotel-Motel is NOT a BBB Accredited Business.

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