We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Community Radiology Associates of Baltimore Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a billing issue resolved for 6 months. Last attempt was 3/1/2023. If required, I can provide all representative names of Community Radiology center I or my insurance company talked to. I had 2 procedures at Community Radiology Center in Olney MD ***** on 4/13/2022 and 8/23/22. On my first procedure on 4/13/2022 I paid $384.84 ($84.84 for the service and $300 deductible) The rest was paid by my ***** insurance. On the day of my second procedure on 8/23/22 I was asked to pay $383, but after I explained that I already have paid my deductible in April, I was told I can pay $83. Since September 2022 and every month afterwards I have been receiving a bill from Community Radiology Center with a request to pay the deductible of $300 again and again. I contacted my Signa insurance and had a conference call with Community Radiology Center about 5 times and explained the situation. All agents promised to place this payment on hold and not to send this payment to collections. On February 28 I received a collection letter from ******** ******* *******. Today, April 1 my insurance company contacted Community Radiology Center again, and they were told that Community Radiology Center never sent a claim to ***** for the 4/13/2022 procedure, that’s why this issue appears and they don’t want to remove the flag for collection. So, the issue is the fault of the Community Radiology Center employees, who never sent the claim for April 2022 procedure. Then even though they can see my payment for deductible of $300, they still want to charge me again. I have been trying to solve this problem for 6 months and am really frustrated by this situation. They stated there is a different claim and cannot apply my deductible to my second visit. Because of the carelessness of Community Radiology center personal I have to pay $300 of my pocket.

Community Radiology Associates of Baltimore Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.