Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing and Management Services, LLC sent me a bill earlier in 2023. The bill did not state what it was for. After multiple attempts to call, I finally reached someone saying it is for "water and sewage." I explained my HOA covers that, yet they told me I need to pay them annually. So I paid them $460. Last week, I received another "bill" with an amount due of $66.90. Again, I made numerous attempts to call them during their business hours and was not able to reach anyone. Then, I searched for ****** reviews on the company. There are 20 reviews with nearly all having the same experience as me. I believe this company is scamming homeowners in Montgomery County, Maryland. I want a refund on my money, business shut down, and if need be, criminal charges against the,

  Business Response

  Date: 10/10/2023

  Please see the attached

  Declaration of Water and Sewer Charges as well as supplementary recordation's that includes ****# * ******** *****.

  Welcome letter to ********************* and settlement sheet showing the 2022 annual collection.

  SDAT showing unit owner of record.

  **** ***************** / ******* payment history with courtesy waiver of late charge.

  The annual fee is $669.00.

  Please let me know if you require any additional information.

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request the assistance of the BBB to waive late fees and attorney fees incurred as a result of the unethical business practices of Billing and Management Services, working on behalf of ******** ***** and *************** II, LLC. The latter manages collection of front foot fees for the former. In March of 2022, I paid the annual fee and set up autopay. I received no receipt for the transaction, but the fee was taken from my bank account. Today, June 24, 2023, I received a letter from a law firm retained Billing and Management Services stating my account is overdue with over $400 in late fees and attorney fees. I received no invoice or notification of late charges from the company at any time. According to the firm's letter, a charge was incurred Jan 1, 2023. I received no invoice or bill for this charge. Also according to the firm's letter, late fees and a demand letter fee were incurred Jan 23, Feb 24, Mar 21, and Apr 24 of 2023. I received no invoice, bill, or notification for these charges and fees. I request the company waive all late fees, demand letter fees, and attorney fees due to their failure to notify me of any charges in a timely manner. I also request that the company provide invoices to my mailing address and via email at any time a charge is incurred, so that I may pay the annual front foot fee in a timely manner. In short, I will not pay for a company's inability to complete the basic and widely understood tasks included in ethical billing practices.

  Business Response

  Date: 07/06/2023

  W have resolved this matter with ****************. Please see attached.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I received a letter via certified mail on 11/21/22 from ******* *** on behalf of *** *********** *** ***. We have never heard of or received any form of communication from either of these companies until that day. The letter was titled, "Notice of intention to create a lien". We identified that we were being billed for various items totaling $278 USD. We were mentally and emotionally distressed upon reading that we were sent to collections and had a lien as we have never had this happen before. We pay all the dues we are aware of on time. We tried to contact *** directly to no avail. We finally got an email back saying to contact their lawyers regarding all the fees. We contacted ******* ***, and we also reached out to ***s payment collection company, "Dues Payment. The customer service rep informed us that *** provided them our incorrect names and address and that we do not have any outstanding fees. Without the correct information, we are unable to create an account with them to view our bill and pay it. We contacted ******* to try to rectify the matter and get those charges removed. I would like to note that on that same day, 11/21/22, we reached out to ***, ******* ***, and Dues Payment. I explain the situation and ******* claims that their client tried to send a letter out on 4/27/22 and they tried to send a letter on 10/12/22, which were never received by us. In their email we only see a scanned document of those letter which contain or names spelled incorrectly. That does that prove that they sent something out. I even reached out to **** and they confirmed that if a letter is not sent via certified mail, there is no way of knowing if it was ever sent out or received. I expressed that I do not mind paying my dues ($180 yearly) because I am now aware of them, but to please waive the other fees. I also informed them that if *** wanted me to pay my dues before 1/1/22, why didn't they reach out to me when I first purchased our home on 3/31/21? If you take a look at one of the attachments we are including you will see the ******************* Search" document which *** had in their possession from when we closed which had our correct names and address. Why wait over 20 months to send us a certified letter with excessive charges (Legal, late, and collection fees) now totaling $455 USD. ******* (on behalf of ***) proceeds to blame our title company for not providing *** our correct information upon closing for our home. We reached out to our title company, and they were able to confirm that they sent out all our correct and legal contact information. At this point we have been going back and forth via email with ******* to have them remove the excessive fees and have their client, ***, be held liable for them. The Senior Counsel who did our closing at the title company even replied on the email thread to prove to them that they sent over all our information when we close on 3/31/21. *** had more than enough time to reach out to us to avoid any fees. Instead, they wait for over 20 months to contact us with a list of outstanding fees and have the audacity to make us pay. We should not have to be liable for ***s lack of organization, irresponsibility, and negligence. They should be held accountable and waive the fees and pay their lawyers the legal fees. Please refer to the screenshots for proof. The reason why we are asking for a billing adjustment and/or a refund is because the billing adjustment would be the ideal route. To have *** and ******* remove those charges. However, this matter is time sensitive, and we have until 12/31/22 to pay the balance to avoid the lien. If this does not get resolved by then, we will be forced to pay the amount and therefore asking *** to refund us that $455 USD. We will be more than glad to forward the thread we have going with ******* as well. We just need the best email address to send that.

  Business Response

  Date: 02/28/2023

  February 27, 2023 
  Friends, 
  Please be advised, this office represents S** ************ ** for ********* *****, LLC. In response to the complaint, dated February 23, 2023, enclosed please find a copy of the Declaration of Deferred Water and Sewer Charges and Partial Assignment of Declarant's Rights. As the documents explain, **** ******* ***., installed the front foot benefit, water and sewage pipes, to *** *************'s property at the time it was built. In August, 2018, **** ******, Inc. assigned all rights, privileges and powers to the Declaration to *** ************ **. As the owner of **** ********* *****, *** ************* is obligated for a set period of time to repay my client annually for the cost to install the aforementioned services. 

  The Water and Sewer Declaration is a covenant that runs with the land. The fact that this document is recorded in the Land Records of Frederick County creates the legal premises that any person buying a property subject to that covenant is put on notice of this public document. The Declaration specifically identifies *** *************'s property. 

  At the time *** ************* bought her property, my client did not get any information relating to the sale, such as an **** or *****. My client relied on the website provided by the Maryland State Department of Assessments and Taxation (SDAT) for ownership information. The site at SDAT list the name of *** *******, the other owner of the property, incorrectly. When the change of ownership was discovered by my client, they sent a Welcome Letter. On April 27, 2022 my client sent *** ****** ****** an invoice. On November 15, 2022 my client sent another invoice. At that time, *** ****** ****** contacted my office and my client to inform her that the *** *******'s name on the invoice was incorrect. My client updated ownership information and sent a replacement invoice on December 7, 2022. I have attached all the aforementioned documents. 

  After many communications with *** *************, my client waived any late fees on the account. At this time, *** ************* is paid in full through 2023. There is no pending legal action. 
  If you have any questions or further requests, please do not hesitate to contact me at (**** ********. Also, if you would like to make payment arrangements, please do not hesitate to contact my office. You may also e-mail me at ****@**********.***. 
  

  Thanking you and with kindest regards, I am 
  

  Sincerely yours, 
  ***** ** ******* *******