Complaints

This profile includes complaints for CHESAPEAKE SPECIALTY CARE's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CHESAPEAKE SPECIALTY CARE has 4 locations, listed below.

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  CHESAPEAKE SPECIALTY CARE

  23 Crossroads Dr # 400 Owings Mills, MD 21117-5490

• 

  CHESAPEAKE SPECIALTY CARE

  410 Malcolm Dr, Suite E Westminster, MD 21157

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  CHESAPEAKE SPECIALTY CARE

  5233 King Ave, Suite 112 Rosedale, MD 21237

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  CHESAPEAKE SPECIALTY CARE

  10025 Governor Warfield Parkway #101 Columbia, MD 21044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with my right ear draining fluid , so from time to time I have to get a small tube Inserted into my ear which stays in my ear about a year and than it will fall out on it on. The tube is about the size of a tip on a ball point pen. Current Problem Is with ********** ****** My appointment was on July ******* to have a new tube Installed ,( never seen this *** before) as soon as i get called to go to the back of the clinic to see the **** I walk Into the room with a lady name ****** escorted me to the room and ask me where do I get my prescriptions filled I told she proceed to write It on the outside of the folder my paper work was In. she left the room. The Doctor ******* ****** walks In with and attitude did not speak or anything and said to me, I am busy and I do not know If I have time to put a new tube In your ear. I was not happy he said that to me, but I was thinking my ear war not draining and I really need this new tube In my ear. so I had to get and ear test and than he put a new tube In my ear and told me that he was going to call in prescription for me. July *******.prescription did not get filled until July 5 *****. the new tube did not draining and felt like it was cutting the inside of my ear. In serious pain for about 11 days . may and appointment to go back to have the tube removed 7/12/2024. currently I do not have a tube I my because it is draining In the hole where the tube was removed. they sent a bill for Inserting and removing the tube for $1279.00 I have not paid anything because they cause me a lot of pain and they did not do what I went to get done. they even charged me to remove the tube that they Installed that never worked. This same thing has happen to me at lease 2 or 3 times since been going . Since I been going to this office I feel like this is done on purpose so the can keep billing customers or me for their mistakes.

  Customer Answer

  Date: 02/12/2025

  I refused to pay them the amount they were asking for. I called the billing office and told the **** for Chesapeake Ear Nose and Throat that I was sending a letter to the Board Of Physicians and a letter to the ********************************. About the bad service that I received from them. They sent me a bill for $532.00. After I spoke with them and told them what I was going to do. They revised the bill to $53.57 . I would like to say thanks for the help that I have received from the BBB. thank you
  

  Business Response

  Date: 02/13/2025

  Dr. ****** did everything correctly, but as a courtesy, we wrote off the balance.

  Customer Answer

  Date: 02/27/2025

  If the procedure was done correctly I would not have any reason to contact the better business bureau. I am some what please with them for reducing the bill. Will not use their service again.
  

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my visists to Chesapeake Ears, Nose, and Throat, I am being billed $40 per copay which is correct; however, they are billing me an additional $110 per visit for an initial visit and for follow-up visits. Both the billing department and the physician are claiming that it is considered a procedure when the physician puts a scope up my nostrils to check the results following my balloon sinuplasty procedure on 3/6/23. I should have been charged $110 for that procdure which I agree on; however, the initial and follow-up visits are not procdures and I should only be billed a $40 copay which is based on my current health insurance.

  Business Response

  Date: 02/13/2025

  The follow up visits did include a procedure.  However, as a courtesy, we wrote off the procedure charges.