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Business Profile

Cell Phone Accessories

Verizon Retail Location

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a complain on 05/25/2023, detailing my ordeal with my Mobile Carrier/service provider, and with supporting documents showing all my transactions with them.I received the usual Auto-generated acknowledgement email, but was never sent any reference number/further information.I have made several attempts at contacting the BBB and all attempts have been ********* has been approximately a month since I filed the complaint, and I haven't received any information/communication from the Bureau. Thank you in anticipation of your assistance in this regard, as I await/look forward to receiving a favourable response soon.

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a customer of the Verizon Wireless Business Plan for PROVIDENTIAL HEALTHCARE SOLUTIONS, there are five mobile lines on/associated with the account (###-###-#### - Sandra Karla ***, is my mobile number).

    - In January 2021 (1/31/2021) I changed my iphone7 to an iphone12 Pro Max ( Unlocked/Serial Number-********************************** fully financed from APPLE and paid in full as at 4/30/2022. Kindly note that I only changed the device with absolutely NO CHANGES to the existing mobile plan.

    -In September 2022, I lost my phone (iphone12 Pro Max) and then had to purchase a phone from Verizon on the existing Business Plan, this was when I was informed that my iphone12 Pro Max had a balance I had to pay off before I could purchase a phone, despite all explanations/proof of documentation that it was not purchased from Verizon Wireless, all was futile, I was constrained to pay the said balance of $814.00 (9/7/2022 - Receipt copy attached ) to enable me to purchase another phone.

    -I purchased the iphone13 Pro Max from Verizon Wireless on 9/8/2022 (kindly see attachment) (Verizon Representative Joel ******) processed this transaction successfully and advised including Verizon Mobile Protect (Insurance) which I didn't have on the previous phone, as this would help in case it got lost again, and I did. (kindly see attachment).

    -The process required my line to be relinquished from the Business Mobile Plan for the payment ($814.00) I had made to be processed/reflected on the mobile number (###-###-####) on a separate plan, and thereafter the mobile number was transferred back to the Business Mobile Plan, having no balance(s) on the phone/mobile number.

    -On 5/20/2023 I lost my phone and despite all my efforts and the law enforcement officers who assisted me, we were unable to recover the phone. (kindly see attachment)
    -On 5/21/2023 Verizon representative (Jimmie *******) informed me that the Insurance on the plan was not on my number, and they required the account administrator (Duke Osima) to request the claim.
    -On 5/23/2023 I went to Verizon with the account administrator Duke ****** as the representative (Joel ******on) at Verizon had given me the number for us to call Asurion Solutions (###-###-####) for the claim on my mobile insurance, which we called and were transferred to Verizon Wireless, and referred back to the Verizon Store again.
    We met the Manager (Ms. Robin) she collected the particulars/information saying she would contact/email us but never did.
    -On 5/25/2023, I went to Verizon and was informed it was the Managers' day off. I was then referred to the Assistant Manager (Ms. Stephanie) who listened to the details of the whole situation, then excused me to confer with her colleagues, and later informed me that there was no insurance so there was nothing that could be done.

    -There are too many inconsistencies/discrepancies, meanwhile, there have never been any complaints about defaults in payments with this account, but the carrier always has difficulty fulfilling their agreements when necessary.

    Kindly excuse my lenghty submission, please.
    Thank you for your assistance in this regard.

Verizon Retail Location is NOT a BBB Accredited Business.

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