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Business Profile

Food Manufacturers

Chesapeake Bay Crab Cakes & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 soft shell
    crabs from Chesapeake crab cakes and more. I received them and
    I called and asked how long would they be good frozen and I was told 6 months. 8 weeks later I thaw
    and cook them. They were chewy when they are
    supposed to be tender fresh and sweet. They were
    obviously old. I cooked them on the stove top for 3
    minutes each side on med low heat .
    They did not taste good at all. My husband and I
    couldn't eat them so i had to throw them out!
    They are supposed to have a beautiful crab flavor
    and sweet. I've bought and cooked soft shell crabs
    many times elsewhere ,I know how to cook them
    properly and I know how they should taste. The
    quality was terrible. I called and was told they
    would open a case and would contact me within 48
    hours. They did not. I called them back and was told they will give me a $20 dollar off on my next order. That's not acceptable. I paid $105.30 and they were old ,stale and disgusting. I want a full refund. I called three times over a few weeks time and they just kept saying they would open another complaint but they never called or emailed or by mail contacted me in any way. They never did anything. This is alot of money to have to throw in the trash. I have also seen other people on sites saying the same issue with their products. I noticed there was no where on their site to leave feedback that I could find. I found that questionable.
    I've never seen another company so unwilling to stand behind the quality of their products than this place.
    Please help

    Business Response

    Date: 03/12/2025

    We appreciate the opportunity to address the complaint submitted by the customer. Upon reviewing the situation, we made multiple attempts to contact the customer to discuss the matter, but we were unable to leave voicemails. Despite this challenge, we thoroughly assessed the issue and have issued a full refund to resolve the complaint. The refund should be reflected in the customer’s account within 7-10 days. Please let us know if any additional information is required. 

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 12,2023 I ordered Clams Casino from Chesapeake Bay (order#2*********). They arrived on 12.14, in transit for 3 days, arriving with NO dry ice whatsoever. The product was thawed out & the stuffing mushy. I called them next day & was told they'd be fine if the inner box was "cool", which it was somewhat. Being clams though, I know how delicate these are & prone to spoilage.
    I froze the package & cooked some on the 19th to find the clams shriveled to nothing (were tiny to begin with) & bad to the taste, when I took a cautious nibble.
    I then called again on the 16th, related the details to a customer care person, who told me I'd hear back from Customer Support by email. I did, indeed. They offered me a 20% discount on a future order, which shocked me. This hardly seemed reasonable considering the lack of ice & spoilage involved.
    I called again on the 23rd to dispute this & then spoke to another customer care person (Francisca) who told me to expect an email response. Once again I was offered the same thing with the "apology" for my not being satisfied with their product ! An understatement !
    I then wrote them an email expressing my dissatisfaction with their offer on the 24th.
    I don't expect to get resolution through them, so I'm choosing to appeal to you in this,
    This company seems unwilling to stand behind their (expensive) products, won't accept responsibility & offer a good customer (ordered several other items this holiday) a decent compensation. Very bad business decision, as they've lost mine.
    Thanks so much.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase soft shell crabs from them. The crabs were spoiled. They had a strong fishy smell. The taste was sour. I had to spit it out.
    I want a complete refund. As I will not ordering from this company ever.
    A few,weeks ago I ordered crabs from Makensie their other business. They were fine. However these are a health hazard

    Business Response

    Date: 01/16/2023

    Business Response /* (1000, 14, 2022/12/23) */
    Customer notified Chesapeake Bay Crab Cakes & More on 11/22/22 that he didn't enjoy the crabs. He stated they were spoiled. Immediately, he was offered a discount off. He requested a refund. on 12/4/22, we refunded the customer. No further action was required.

Chesapeake Bay Crab Cakes & More is NOT a BBB Accredited Business.

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