Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RBG was paid for demolition work. Work was incomplete.
  RBG was paid for window installation. Windows installed improperly and several windows not furnished.
  RBG was paid for framing. Framing not consistent with permitted drawings.
  RBG failed to replace damaged roof joist.
  RBG failed to make corrections to subflooring.
  RBG was paid for drywall and installation. Never furnished.
  
  Contractor has been paid $85,084.00; Seeking a refund of $60,000.

  Business Response

  Date: 01/16/2024

  - Demolition in accordance with the signed contract was completed. If it was not, the complainant had the right not to proceed to the next payment, however this did not occur and the complainant opted to continue construction activities.

  - RBG furnished and installed the number of windows as specified in the original signed contract. If it were not so, the complainant had the right not to proceed to the next payment, however this did not occur and the complainant opted to continue construction activities.

  - RBG completed framing inclusive of materials and labor as best as possible to be in accordance with the permitted drawings. If it was not, the complainant had the right not to proceed to the next payment, however this did not occur and the complainant opted to continue construction activities. Also the framing done was completed to all applicable local building codes.

  - RBG notified complainant that the damaged roof joist was not being replaced as we discussed an alternative means of construction. If it were not so, the complainant had the right not to proceed to the next payment, however this did not occur and the complainant opted to continue construction activities.

  - RBG made corrections to sub flooring were identified and all sub flooring was not replaced, nor was it called to be replaced. If it were not so, the complainant had the right not to proceed to the next payment, however this did not occur and the complainant opted to continue construction activities.

  - RBG was paid for drywall and this work was not completed as the complainant alleged. However, to comply with the contract that was signed by the complainant (General Conditions, Item #5) if the buyer ******* ************ cancels the agreement, the full amount of the contract is still due. Regardless, RBG has no intention at this time for pursuing the remaining balance of the contract. And would consider a partial reimbursement from the drywall to the complainant. It must also be stated that the complainant also has a complaint with the state agency Maryland Home Improvement Commission where they and I indicated mediation as a resolution method. However, I am not sure how a claim with the MHIC and BBB will impact each other as "double-dipping" is strictly prohibited and grounds for dismissal of the claim, per the MHIC.

  Customer Answer

  Date: 01/16/2024

  
  
  Complaint: ********
  

  I am rejecting this response because this RBG, LLC failed to acknowledge the poor quality provided and take responsibility for the project delays. Providing no refund or compensation for unperformed or material that was never purchased is unacceptable. In addition, the WEI, LLC was never provided the requested financial ledger and documentation of paid subcontractors or receipts verifying the purchase of materials. WEI, LLC would like to proceed with the next step in resolution and obtain a mediator to resolve these discrepancies.
  
  . 
  
  Sincerely,
  ********* *** ****** ******* ****** ** **** ***

  
  

  Business Response

  Date: 01/25/2024

  Complainant alleges that RBG has offered no refund and accepted no responsibility for quality issues or project delays. In the previous response RBG offered a partial refund for the drywall. We take no exception for moving forward with a mediator. The complainant must choose if they want to find and source a mediator through the BBB or the state agency MHIC because exploring both options and strictly prohibited and RBG will not accept multiple claims for the same project and associated issues.

  Customer Answer

  Date: 01/29/2024

  
  
  Complaint: ********
  
  
  We write to formally reject the response offered by RBG, LLC regarding our ongoing dispute. The proposed partial refund for the drywall work is unacceptable, as no work was performed in this regard. Moreover, other aspects of the project were not completed to an inspection-ready standard, necessitating rework and incurring additional expenses for ***, ***. We have documented evidence of the poor workmanship and the resultant failure to meet necessary inspection criteria.
  In light of these circumstances, ***, *** will proceed with mediation through the Maryland Home Improvement Commission (MHIC) as a first step towards resolution. We believe that their expertise in construction standards will be crucial in assessing the quality of work and the associated issues. However, should a satisfactory resolution not be reached through MHIC mediation, we would like to reserve the right to utilize the BBB’s arbitration services. This dual-step approach is our attempt to resolve this dispute comprehensively and fairly, ensuring that all aspects of our complaint are appropriately addressed.

  For your awareness, we are enclosing the formal complaint that was submitted to MHIC. We wish to clarify that our intention is not to "double dip" but to seek a resolution through appropriate channels. By informing both MHIC and BBB of our actions, we aim to maintain transparency and integrity in our pursuit of a fair outcome.
  

  We appreciate your attention to this matter and look forward to moving towards a resolution.

  
  Sincerely,
  ********* *** ****** ******* ****** ** **** ***
  
  

  Customer Answer

  Date: 01/29/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ****** * ********* ******* ****** ** **** ***