Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25, 2022, I booked Tamantha J****** for Senegalese Twist for Saturday, December 10, 2022, The original price of the service after the discount was $85.00. After booking with her there were multiple changes such as pricing. I address the issues but received nothing but attitude from her.
  
  I also received untrue information from her regarding tips being added and additional uncharges. When confronting Tamantha, she has an attitude and first tells me she doesn't know what we see on our end and then changed the story to ALL HER CLIENTS KNOW ABOUT THE ADDITIONAL CHARGES.
  
  The day of my appointment she was unprofessional, chastising me, rude, and did not complete my hair correctly. I chose not to cancel due to her policy of 24 hours or less cancellation and still came while in pain, not feeling well, and lack of sleep.
  
  I spoke with Tamantha on Sunday, December 11, 2002. I told her about my dissatisfaction regarding the service and how the parts were huge, I couldn't really put in a bun, it was too much jam in my hair where it was seeping through my scarves/bonnets, and more. I requested a partial refund due to the inconvenience of having to sit in her chair, having to take down the hair, buy more hair, and find another stylist that specializes in what I am wanting.
  
  Tamantha will not respond after the request of a partial refund due to this horrendous hair style. As I mentioned in the document, I did let her know that I am more than happy to do a partial refund because she did do the work, but I am asking for partial because of the inconvenience.
  
  With no response, I am requesting a partial/full refund.

  Business Response

  Date: 01/03/2023

  ****** ******* received a reminder of a 15 min consultation that she neglect to do before booking her appointment as stated on my policy this have to happend before coming in for service once she did book for consultation on November 28th she then scheduled for her next appointment on December 10th once she entered the salon she seemed to be in pain and using a cane to help her walk which i was not aware of until she arrived i did ask was she ok for her service she said she was fine or she would not have come in i said ok and began the service threw out the service she began moving around i then asked again was she ok she denied about the pain she was in after completing three rows i asked her to take a look to see if she was ok with my work and to stretch her body she said it looks very nice and started to stretch so i then completed the service and asked her again to look in the mirror she says she liked the style paid the agreed 20 % amount owed when she book on my site that includes all rules and policies on Sunday December 11th ive received a long text from ****** about her hair and that that her daughter did not like her braids and wanted a partial refund i texted back saying on my rules and policy states i do not respond on non working days but i felt this was an emergency i had to respond professionally the best i could telling her she never showed a photo of the hair style in quetions or size of the braids doing consultation when i asked are their any concerns or worries before coming in she told me no i told her if she thinks of anything before her upcoming appointment to let me know .****** expressed to me near the ending of her service she has had 4 to 6 disappointments in other stylist work before finding me on my appointment app saying i had nothing but great reviews that stood out .im sorry for her disappointing experience . in conclusion all rules and polocies are in plain view before agreeing to book your appointments especially pricing cost and fees .no refund payment will be owed to ****** *******.

  Customer Answer

  Date: 01/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  When booking on *********, I later received a text from the stylist stating I needed to book a consultation so I did but the appointment was already booked. During the consultation, I ask questions about the the type of hair she preferred. Days leading up to my appointment on the 10th Dec I was asking about the type of hair she preferred, the stylist never had a preference. During the consultation she never asked how long or size of the twist. During the consultation, she mainly told me her meaning the stylist dislikes. The stylist knew what I wanted and never in the consultation she ever stated that my hair was not in a condition. To do the style that is what the consultation is for. Yes, I arrived to the appointment in really bad pain and I did inform the stylist I didn't cancel because it was less than 24hrs. With a stylist with her experience, I would believe see would know that any style on her services she would know how to do and she did not. Yes I did tell her the size was find after I believe 2 twist. I did not have a cane I had a pillow to sit on because I was in pain. After I left her shop I had to get medical care and the remainder of the day went to sleep. Upon waking up I that morning I wanted to send a email but on ********* it does not give you a option and it sent a text. She didn't have to answer to her next business day but I wanted her to know about my dissatisfied in the services and it was no were near of being the Senegalese twist in which I paid for. When booking on ********* I was not aware that it book for the 20% until after the fact and I would have cancel my appointment and did allow mw to change it. Yes I was in pain but I did not move as the stylist mentioned because that was one of her rules. I stay still till we were almost finish she told me to get in stretch so that she can message her client and I did. This is very unacceptable trying to lie about all of the events. This still does not excuse the fact that the stylist did not n provide the service I asked for. If the stylist provide this for her service she have to make sure to do a individual hair right or remove the service for her website. During the visit I did express to the stylist about hair breaking out my hair and my daughter her in the pass because we did not apple cider it first to make conversation. I also express to the stylist that my daughter had a style done and the stylist added rubber bands to it and it came unraved and I was asking her opinion about how she would have done the style again making conversation. It came to her shop basic on her stated experience how is it my fault to believe the stylist knew what this twist. In the passed all other stylist ask the size etc... prior to them beginning. She is the professional not me. The stylist was very head strong as to her likes and dislikes. She was very unapproachable when it came to telling her things or things I don't like. The information provided proves that she did not full this service. I have pics and texts prior to the appointment and after. Because she did do time on my hair that is why I ask for partial although I had to remove the hair and go with another stylist that know how to do the twist.