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Business Profile

Playgrounds

Hyper Kidz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unprofessional service and treatment at a child play center that offers parties No return communication from corporate office Poor staff and customer service towards paying customers and guests

    Business Response

    Date: 05/23/2024

    Our costumer service was not bad at all i was good that she tipped $200 dollars. e made sure that everything was goof with the party. We do apologize that if she feel like that we didn't do good. we did everything in our powers to make sure her party was good. 

     

     

     

    Thank you 

  • Initial Complaint

    Date:11/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of incident: 11/21/2022 Time: 5pm Original deposit date: 12/03/2021 Had to cancel my daughter's 1st birthday party due to Covid and Death in the family. The manager at that time told me that my deposit of $300 will be kept on account for future birthday party reschedule. Went to rebook party and the staff was extremely rude, indirectly called us liars claiming there is no deposit ever paid when we showed them bank statement and invoices emailed to us by them. One staff member called me crazy and told me to file a dispute for payment. After all this they found our deposit. I no longer feel safe to take my kids there or my guests. Reported this incident to the supervisor who said that the owners will immediately look into this incident and will be contacting me the next day. No one has tried to reach out.

    Business Response

    Date: 12/19/2022

    Consumer Response /* (2000, 5, 2022/11/30) */ Zunera ******* <**************@gmail.com> 2:23 PM (11 minutes ago) to me Hi, The business reached out to me and we were able to resolve the issue. Thank you so much for your assistance. Best Regards, Zunera *******

Hyper Kidz is NOT a BBB Accredited Business.

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