Complaints

This profile includes complaints for Quest Management Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Quest Management Group LLC has 20 locations, listed below.

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  Quest Management Group LLC

  400 Red Brook Blvd Ste 120 Owings Mills, MD 21117-5172

  
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  Quest Management Group LLC

  6807 Park Heights Ave Baltimore, MD 21215-1645

  
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  Quest Management Group LLC

  7605-B Hillendale Road Baltimore, MD 21234

  
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  Quest Management Group LLC

  8500 New Hampshire Ave Hillandale, MD 20903

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  Quest Management Group LLC

  3554 55th Ave Cheverly, MD 20784

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Uploaded Documents
  

  Business Response

  Date: 11/11/2022

  Business Response /* (1000, 5, 2022/10/31) */
  On May 13, 2022, a renewal offer (see attached) was mailed/emailed/hand-delivered, to ******* ********* (Leaseholder) and Edward ********* (Guarantor) who reside at XXXX XXth Ave. Apt. 12, at ******* *********** As of August 27th, our office had not yet received a response from either party as to whether they would be renewing or vacating the apartment (for which a 60-day notice of intent to vacate would be required) and thus contacted the parties to follow up on their decision to renew. ******* did return our call later that day and said that she wanted to renew, that she had attempted to sign but that her father had not yet signed. She was advised to reach out to her father to try and get him to sign because his signature was needed as well - in order to execute the renewal lease agreement. Additionally, we explained to ******* that failure to provide proper notice and/or sign the new lease would result in additional Month to Month fees or an additional increase should the offer expire, and they choose at a later date to renew. This is also clearly indicated in both the lease agreement (see attached) and the renewal offer letter. After discussing this matter with *******, the office sent another email reminder to Mr. ********* to accept offer and sign renewal lease with no response.
  On the 29th of August, ******* did attempt, yet again, to sign the lease but her father still had/would not. On September 22nd, our office attempted to contact Mr. ********* again and received no response. When we contacted *******, she said that she too had been trying to reach her father and she was unsuccessful in getting a response from him as well. On September 29th, Mr. ********* finally contacted the office and stated that he wanted to be removed from the lease as the guarantor. We explained that in order for him to be removed, ******* would have to show that she can either qualify on her own or obtain a new guarantor. On September 30th our office received a notice of intent to vacate on 11/30/22 from Mr. and Ms. ********* and the offer to renew was thus null and void and their notice was accepted by the Landlord. Then, on 10/3/22 we received an email from ******* (see attached) stating that she would not be vacating and wanted to renew her lease.
  A new renewal offer was generated and sent to all parties for acceptance and signature of new lease on 10/4/22. On 10/7/22 Mr. ********* called the office and wanted to know why they received the rate and again, it was explained that due to their failure to sign previously - after several attempts - these were the current rates, the lease had expired on the 30th and thus, the month to month fees were due for the month of October due to their failure to sign a new lease and/or vacate the premises on the 30th with proper notice. Due to Mr. *********'* continued disregard and failure to respond to any of our communication, we do not find our position to be unfair or unreasonable. We made every effort to communicate with him and Ms. *********, and when he finally did respond it was contrary to his adherence to sign a renewal but to contest him being the guarantor and then to provide us with notice to vacate. Therefore, while we can appreciate his dissatisfaction related to the additional fees accrued, said fees are solely due to his actions and his refusal to communicate or cooperate.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received keys to one of Quest Management apartment units, 4609 Villas APT C on July 15. I notified management immediately about the dead bugs near the patio door, broken railings in the bedroom closet, and leaking sink in the bathroom. They addressed the leaking sink by sending contractors to the apartment on July 18th. The problem was resolved same day. However; I did not confirm that the issue was fixed until July 24th when I entered the apartment again. Once I entered the unit, I noticed that a lot of my household supplies was missing. My bags also displayed signs that someone has been in them. I notified Monday morning, July 25th but since then the property showed no concerns on replacing my property. For me having being there for less than a month, it is ridiculous that someone stole my things. I expressed to management that I did not feel safe and requested for a termination of lease. They have since filed a contempt to end lease and charged me with damages to the apartment. In total, I've spent less than one week in the apartment so there is no way that I damaged anything.

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/16) */
  Contact Name and Title: ***** ******-*****
  Contact Phone: XXX-XXX-XXXX
  Contact Email: *****@*******.com
  ***** ***** contacted our office on 8/1/22 to express her concerns outlined in this complaint. She indicated that a volume of plug ins had been allegedly stolen from her apartment and that she did not feel comfortable staying there but by this time she had already returned keys and rendered legal possession of the apartment. While we would not in any way contest her claims there is also no proof that anything was stolen, she did not contact local authorities and/or file a police report, and when asked, our maintenance team/contractors denied taking or touching any of her possessions. Based on the circumstances surrounding her request to terminate her lease, there is no basis to do so without penalty unfortunately. She was offered the option to "Buy-Out" her lease and we also agreed that we would make every effort to re-rent the apartment which would reduce her financial liability due for the remainder of her lease term. She was understandably upset about this and proceeded to made derogatory statements to me and my staff. We have credited the $100 (Damage) cleaning fee as a courtesy due to the short time frame she had possession. Should the apartment be rented her account will be adjusted and she will receive a revised FMO statement. Please find attached email correspondence between QMG and ***** *****.

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for Quest Management Group LLC. I rent an apartment through them, Avenue Apartments in District Heights, Maryland. I have had non-stop experiences beyond my control with sewage issues, extreme flooding, extreme mold, growing fungus, feces coming out of the bathtub as I was in the shower on more than one occasion. A few months ago, we were forced to vacate the entire back portion of the apartment because the flooding through the walls was so bad that a pool of water came up if you only stepped on it. I lost furniture, I lost clothes, fungus was growing at the walls and it took months, several phone calls, emails and me to contact the corporate office for someone to come and fix the issue. No accommodations have ever been made for any of these issues. I have not been discounted anything for any of them. When I asked, no one ever responded. When the fungi and mold grew from the busted pipes in the walls, they said they'd have to cut open the walls and the ground. I have small children and they said they would put us in a hotel so that my children were not around such toxic fumes. Again, they said these things, no one did anything. When I asked about them, I kept being told someone was going to give me the information, no one ever did. No compensation for any of my destroyed items was given and the issue has returned. In the very same spot it is soaked, it is molding, it smells like sewage, my children have been getting sick. The mold in the bathroom came back almost immediately. My brand new nightstand that I had to replace my destroyed dresser from the previous incident is now ruined. There are flies all over my kitchen ceiling from the sewage issue. I had to buy a small grill and have been cooking outside. I just want to be release from my lease and they are giving me problems.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/29) */
  On 7/26/2022 a representative from our corporate office, Dan ****** visited Ms. ******* home to complete a walk through and inspection of her concerns along with the resident. There were some areas of concern that were brought to his attention and while we had been recently notified of the current issue on 7/26/22 we do recognize that she has had a series of issues within her apartment (albeit independent of one another). Ms. ***** was offered to transfer to another apartment home and declined said offer, As a result, we agreed to let her out of her lease without further penalty on 7/31/22. See attached email as confirmation.

• Initial Complaint

  Date:07/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, my car was tolled because of the lack of parking on the property near my building. Next, people are poorly parking in the apartment complex but nothing is being done about it. The door to the entrance of my building is consistently unlocked bringing thieves to the apartment building. Finally, the apartment was not properly inspected and left unsafe with amenities following apart in the room. For example, in my 1 bedroom apartment the laundry door is off the hinges and track which is causing a safety hazard in my apartment room. The maintenance request was filed 2 days before the weekend and nobody came to take of it.

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/12) */
  Contact Name and Title: Lorraine ********,CM
  Contact Phone: XXX-XXX-****
  Contact Email: ********@*******.com
  Ms. ****** moved into Arcadian in February 2022, and during her orientation she was advised of the rules and regulation of the property i.e, parking, on call maintenance emergencies etc... Ms. ****** when moving in parked in a reserve spot, and the resident paying for the spot called the tow co, her car was towed, however we got her car back and gave her a reserve spot for free for six months, since she was a new move in and *** not have observed the sign.
  
  As far as her maintenance request, I contacted Ms ****** via email on yesterday and explained that although she placed her work order on 7/7 at 7:32 pm Wednesday evening, maintenance work orders are done with emergency first, then non routine. We had an abundance of Ac and leaks that were priority and her ticket was not serviced when she believed it should be. She called on call on 7/10 a Saturday an was angered that she could not get her laundry doors repaired via emergency maintenance. On Monday I did ask my Maintenance Supervisor if by ****** they could service her between the emergencies and he said he would try. They were able to get her doors repaired on yesterday, I also sent her the policy of emergency maintenance and was is the difference with emergencies an routine.
  
  
  Consumer Response /* (2000, 7, 2022/07/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The door was repaired on Monday, 7.11.22. I only submitted a complaint because the Maintenance Manager wanted me to do something that would have caused the door to be a safety hazard. I appreciate your assistance in getting my door repaired in a timely manner.