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Business Profile

Recreation Center

Jewish Community Center of Greater Baltimore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022, I contacted the *** membership department to cancel my membership, providing all necessary information, and gave notice before the 30-day deadline. However, I continued to receive charges for my membership, which I did not use from September 2022 to February 2023. I tried reaching out to the membership department multiple times, leaving clear messages about my cancellation, but did not receive any response or call back. When I contacted the front staff, they said I was no longer a member and transferred my call to the membership department.I provided my correct phone number to the membership department and requested a refund for the unused membership fee. However, the director insisted that I had not contacted the membership department and asked for proof, despite me leaving several messages as proof. ******* informed me that the director said they would reduce my February balance but did not refund any of the charges from October until they charged each $103 membership fee. If the membership department had done their duties properly, they should have called me back or noticed that my family had not used the *** center for eight months.The membership department later claimed they had called the wrong number, but on March 7, 2023, they called my correct phone number. I expressed frustration and disappointment with the ***'s handling of the situation, particularly their lack of communication and failure to follow up on my refund for the unused membership fee, despite multiple attempts to cancel and receive a ********* summary, the *** did not fulfill their obligation to properly handle my membership cancellation and subsequent charges, leading to frustration and disappointment on my end.

Jewish Community Center of Greater Baltimore is NOT a BBB Accredited Business.

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