Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 1/13/23 The amount paid for the project is $27,000 The project is house renovation/paintings.The rooms/walls painted was chipping/peeling off within 2 weeks of completed work. The wall repaired has a white smudge/white residue. He was to remove the paneling from the walls and install new drywall. He did not install drywall. He paint over it. He refused to resolve the issue and refuse to pick my calls.

  Business Response

  Date: 04/07/2023

  I am trying to working with the homeowner to get this issue resolved.  There was a ton of back and forth where the client did not want to pay me for the work, but she eventually paid after deducting money that I didn't agree to.  I let it go, just to be finished with the job as it was very difficult working with the client as she wanted my team to do several task at no cost due to her "paying a lot of money already."  We went back to the house 3 times after the job was completed to touch up the paint issues that she expressed, but she was upset that we didn't change all of her outlets and switches upstairs since we did it downstairs.  I stated that the contract clearly states on the main level just as the paint was only supposed to be on the main level.  The client was upset that her daughter told us to do nothing upstairs and said she wanted the upstairs painted.  I agreed to paint the walls and ceilings upstairs (no repairs) in 4 bedrooms and the hallway for only $1000 just to avoid the arguing everyday and to hurry and finish the job to get out of the house.  The paint was $305 out of the $1,000, therefore, I am not sure why the client felt we were going repair the many damaged on the walls based on the cost for the work.  I explained to her that we charged a minimum of $500 per room and she got 4 rooms and a hallway painted for a $1,000.  The clients son and daughter both agreed that the work was done very nicely, but ***** wants to tarnish my business because I didn't provide the FREE services that she requested.  I was not willing to buy materials and do the labor at no cost for this client, especially when she didn't pay the full amount for the work.  Lastly, the clients house was very cluttered and filthy, before, during, and after the work, so the marks that are shown are scratches from her moving the furniture back in place and hitting the walls.  The client would nit have paid me as she stated several times unless the job was 100% completed, which it was.  She held the final payment for 2 weeks until my guys went back 3 times to do the touchups and then weeks later she sends me messages that we damaged the walls.  We can not warranty customer negligence in their home and come out to fix any issues that arise after we finish the work.  We warranty the workmanship of our work for 120 das per the contract, but we do not warranty damages caused by the homeowner.  Even after all of this chaos, deformation of my business, and getting paid less than we agreed to, I am still willing to send my workers to fix the damages she caused in the house to get this resolved and never have to deal with the client again.  Her own daughter and son asked her to drop this complaint as we did a great job on the house, but the client is personally trying to ruin my business for personal satisfaction.  

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19627802
  
  I am rejecting this response because:  He did not try to resolve the issues. I called you several times, trying to explain to you what the issue is. He is  unprofessional. I expect maturity, awareness, honesty, and good communication from a business owner. He has not responded well to me as a client, neither has he  showed up to see what the problem is till now. He has caused and call me names.  From the beginning of the job till the end, you never supervised them. According to the contract, he was supposed to demo the existing bathroom and walls and install new accessories, which he never did. He paint over the existing bathroom. The amount deducted is for the accessories that was not installed in the bathroom.  I went to ********** and got it by myself and gave you the receipt and made the final payment of $3,799. He was supposed to remove paneling from the walls and install new drywall. which he never did. Our agreement was to pay $13,000, 2nd paid off at the time of completion. There were a lot that was not done. I paid $10,000 Second payment, which I was not supposed to pay due to our agreement because the job was not completed.  The balance was given to the guy as instructed by him $3,799 as the final payment. We agreed on painting the house which includes the main level and the bedrooms (whole house)  prior to starting the job, and change the outlets and switches in the house, which he added and i paid an extra amount. The bedrooms that was painted,  started chipping off within two weeks of work showing my old paint under the new paint. The paint will bevel up and chipped. The rails were not painted, it has white paints all over it. I do not have any damages on my bedroom walls nor have a chipped paint prior to your guys starting. The switches and covers were removed  and  was not covered leaving a hole in my wall till now. Your guys installed the recessed lights, which  was part of of the work that I paid for and one of the light was out within 4weeks of installation and you said this was not paid for?. The powder room was supposed to be a complete demo and gave me a new bathroom. I told you that this guys were painting over the old one. I would like you to respond to the free services that i requested for? I have the pictures of the the painted job. I did not move any furniture's out and in of the house. You did not show up in the house, or inspect the job done.  How do you know what the issue is?  They only put one coat of paint without a primer. I am still requesting how much less was paid or deducted after the final  payment. I want him to come and  complete his job.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 05/03/2023

  I have sent my guys back to the house on 4/15 and they have completed everything that was on the contract and more as the client is dealing with a leak from upstairs in the bathroom.  We also repaired damaged wall that were damaged by another company that come to the house and installed carpet after we completed the work on 2/17/22.  Any additional work that the customer is referring too is work that she believes should be done for free.  We do not offer free services.  My guys will not be going back to this clients residence as I have sent them 3 times since received the final payment from the client at the final walkthrough and she confirmed everything was completed to her satisfaction.   The client and her children were satisfied with the work when making the final payment.  

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 19627802
  
  I am rejecting this response because:you did not send your guys to my house 3 times. The guys came one time and did not complete the job.He told me that they will be coming back to complete the painting and to cover the wall switch that need to be covered which was removed and opened up by your guys My stairway supposed to be painted. It has all white paints over it. This is unsatisfactory and unacceptable.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 05/08/2023

  Painting the steps is not on the contract and the guys removed the paint droppings that were dropped on the railing.  We did not agree to paint the 30+ year old railing due to a few paint drops that were removed on the 4/15 visit by my employees. As stated previous, the customer is looking to have free work performed in her home and we do not work for free. Shes deceiving and looking for a hand out.  Lastly, due to the amount of junk in the rooms being painted, the wall plate was lost. I will send the client a check for $1 to get another wall plate cover if thats the issue at hand.  

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19627802
  
  I am rejecting this response because: I did not ask for any free work from you or your guys. Your guys were paid to move little stuff out of the way. You can confirm it from them. The house were supposed to be painted including the railings. In the contract, he supposed to demo the powder room which was not done. He supposed to remove the paneling from the wall and put a new drywall which was not done. This is part of our renovation agreement. If my house is old, what is that your problem . You are not an honest person and very unprofessional. What is your $1 going to do for me if I can afford to pay you $27, 000. This showed how you have been scamming vulnerable people like me.

  
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 05/19/2023

  Please see attached

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for poor workmanship and improper installation technique of the installed flooring by ******* Properties, LLC The poor workmanship issues and installation techniques are: 1. Issues with improper grout application such as grouting line installation; issue between the tiles and inconsistent grout bounding of the installed tiles leading to crack grout. 2. There are underlayment/subflooring support issues (unleveled tiles, broken tiles due to stress from poor workmanship and issues with floor support strip.) On February 24, 2022 I signed a home renovation agreement with Michael ******* of ******* Propertied to install porcelain tiles in the foyer and powder room. At the beginning of July 2022, I contacted Mr. ******* to alert him that there were significant issues relating to the installed tiles. Mr. ******* stated that he was unable to come out and inspect the flooring issues. He did say that he would call me the following week to arrange a day and time to look at the installation of the flooring. Mr. ******* never follow up. On July 22, 2022, I sent Mr. ******* a text message (see attached) to set a time and date for him to inspect the flooring. He did not respond to my text message. After Mr. ******* failed to inspect the issues with the flooring, I contacted a licensed Home Inspector to evaluate and inspect the workmanship of the installed flooring (see attached) I am attaching contractors’ estimates to demo and correct the existing flooring. I am requesting that Mr.. ******* return the $2900; he received for the installation of the flooring and an additional $1211, for the purchasing of the replacement tiles (see receipt) totaling $4,111.

  Business Response

  Date: 03/23/2023

  As the contractor that completed the work for the ungrateful customer above, we performed the services that we were contracted to do.  I made recommendations to the customer that the subfloor should be replaced, but she did not want to pay the cost for the new subfloor.  we removed the old tiles and tried our best to level the floor as best as possible without replacing the weakened subfloor in a few areas.  As you can see in the price that was charged to the client and the estimates that she received from other contractors, that the scope of work is not the same.  If the customer was willing to pay the cost, we would have replaced the subfloor prior to installing the new tiles.  This risk was explained to the customer once the demo was done and prior to installing the new tiles, but the customer did not want to pay the additional cost.  Lastly, after waiting nearly a month to get paid the balance for the project due to the customer leaving once the job was completed without paying and going to NY, we were finally able to meet and do the final walk-though and she paid the balance.  If there was an issue, she would not have paid me as I clearly stated in the contract that the final balance is not due until the work is 100% completed.  As you can see in the contract, this work was done in February 2022 and we offered a warranty of 120 days to the clients and we didn't receive any communication from the client that there was an issue.  Now a year+ later, she is asking to be refunded. 

  There should be limitations on what customers are able to provide on this site as a cheap unwilling to pay customer can tarnish a business that people work very hard to build by making false accusation about businesses to get something for free.  We don't work for free and we provided the services for exactly what was paid for by the client.  

  Customer Answer

  Date: 03/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  On March 10, 2022, Mr. ******* visited the job site.  During this visit the tile installation was 85% completed. At that time I pointed out visible issues with the tiles, including cracking grout and uneven tiles. Mr. ******* began discussing the issues with his worker.  After his assessment, Mr. ******* told me his worker would fix the issues.   
   The scope of the contract, prepared by Mr. ******* never presented any details relating to sub flooring before signing the contract.  For me not wanting to do the sub flooring, those details would have been presented to me in the scope of the work for me to opt out. There were never any discussions or informal discussions and agreements relating to the scope for the sub flooring to be excluded. Any additional sub flooring preparation with separate pricing should have been stated in the contract for me to opt out or through an estimate write up for sub flooring. Once the floors were demoed for the cement board installation, Mr. ******* never address sub flooring or presented a revised scope of work to include a deviation from the current scope with additional work requirements and associated risks before the tile installation.
  The last day Mr. *******’ company was on site was March 24, 2022.  Mr. ******* did not come to the site on March 24, 2022 or call to arrange a walk through to assess the completion of the work.
   Mr. ******* was aware I was leaving for New York on March 25, 2022. Mr. ******* texted me on April 1,2022 inquiring if I was back in Maryland.  Once I got his text I phoned him. To my surprise Mr. ******* was not calling to explain why he was not on site to access the continuation work that was done by his company from Mach 10 –March 24. What he stated was March 24 was the last day for his company being on sight. He then stated that the balance was due and I needed to pay him the balance. Anticipating that Mr. ******* would want to inspect the flooring with a final walk through, I zelled him the balance April 2,2022. The payment of this balance had nothing to do with me being 100% satisfied. It had to do with his tone and me being out of town.  After Mr. ******* received the payment I never heard from him to set up an appointment to assess the continuation of work of March 10-24, 2022 and the overall feedback from me regarding the installation of the tile.
  After waiting for months for Mr. ******* to come out and do an assessment, I called Mr. ******* on July 15, 2022 to sound the alarm because the flooring was getting worse.  Mr. ******* said that he would call me back for an appointment. He never did and that l was the last time I heard from him.  
  The flooring was completed on March 24, 2022, which means I had until July 22,2022 to make any complaints according to the 120 day period mentioned.  I called Mr. ******* on July 15,2022 to voice my complaints he said that he would come and inspect the tiles the following week. He never followed up. I texted him July 22,202 asking for a time and date he was going to come out and inspect the tiles.  I never heard from Mr. *******. 
  
  
  
  
  
  
  Sincerely,
  
  Francine ******

  Customer Answer

  Date: 05/08/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .18965189, and find that arbitration is necessary.

  Sincerely,

  Francine ******

  Business Response

  Date: 05/08/2023

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID 18965189,. I understand that because I have decided to not pursue arbitration that BBB must close my complaint.  The complaint was outside of the warranty window.   

   

  Regards,

  Mike *******