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Business Profile

Rental Listings

Owings Run Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owings Run Apartment, and I am writing to express my concerns regarding recent interactions with Alexis **** the Assistant Property Manager.

    I have been experiencing challenges in paying my rent and have been unable to locate my rent payment amount on any of your platforms. They disabled my access to pay online despite me not being behind on rent and a resident for almost 4 years. Despite bringing this to Alexis's attention, I have encountered repeated instances of rudeness, disrespect, and dismissiveness. This has resulted in a frustrating and unproductive dialogue.

    In an effort to address the situation, I have CC'd Alexis's supervisor Janice **********
    Regional Account Manager on previous communications, but regrettably, there has been no intervention or resolution. I am reaching out to you today in the hope that your involvement can help navigate this issue and facilitate a more constructive conversation.

    I believe that open communication and collaboration are key to resolving any concerns. I am confident that, with your assistance, we can work together to find a solution and ensure a smoother process for all parties involved.

    I appreciate your time and attention to this matter. Please let me know a convenient time for us to discuss this further.

    Business Response

    Date: 01/17/2024

    Good Afternoon

     

    In reviewing Ms. ***** account, emails were sent on 01/04 to explain that she could not pay online due to two NSF. She was given a cutesy opportunity to pay at the office, which she stated she was unable to so. Ms. ***** spoke to the assistant property manager that handles the accounts and she also corresponded with the regional property manager. In looking at the emails attached to her account, a copy of her ledger was sent to her and locations she could go to pay her rent. It is our company policy that residents are blocked from paying online when two NSF are received

    Customer Answer

    Date: 01/18/2024



    Complaint: 21097898



    I am rejecting this response because:

    I had reached 5 times and had to call to get my rent payment which was given to me on 1/4. After I posted this complaint. So please stop trying to build the narrative that you all were helpful. I was only offer to pay in office because the local store that offered money gram. After emailing yall twice to state that you finally emailed me back 2pm and told me I had to be back home to your office to pay before 5pm or you would accept today or any other day. I declined because I had went back to work. So no this place hire a very nasty asst property manager. The issue is I should know what I have due, and if you block my access on your payment site and it blocks the amount then you should be sending me a courtesy email each month given me that amount. And if I have to reach out you should not have the nastiest, rudest tone person to deliver the message. And when I asked for the corp number 4 people refuse to give it because they want to paint the narrative that my issue is that I could paint online, when the issue is that I couldn’t find the amount and was ignored 4 times when I asked for it. Then told that I was lying, about the app not given me the amount. 3 people called to walk through 3 different was to view the rent and it’s still not resolved. The app still doesn’t show me. I don’t care about paying my rent at a money gram place it’s cheaper than paying the 60+ transaction fee online. 

    Sincerely,



    ******** *****

    Business Response

    Date: 01/18/2024

    Good afternoon Ms. *****

    Effective February 1, 2024, we will no longer be using ***** ***, please see attached for steps to register on the new rent ports ******. Please call Ms. Alesis **** at the leasing office if you need assistance.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from the apartment complex and did not receive a notice of charges. I was contacted by a bill collector. I contacted the complex to ask for a break down of charges. I received it by email but there has been a failure to respond to my three email requests for the charges that I am being asked to pay.

    Business Response

    Date: 01/19/2023



    In looking at the file looks like move out statement was sent on 10/07/2022 to the forwarding address (*** **** *** **** **** ************* ** ****6). It looks like Ms. ****** spoke to someone on 10/24/2022 concerning the charges and $100.00 was taken off the balance due. leaving a balance due of $44.56

Owings Run Apartments is NOT a BBB Accredited Business.

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