Reviews

This profile includes reviews for Kelly Generator & Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kelly Generator & Equipment, Inc.

  1955 Dale Ln Owings, MD 20736-4323

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  Kelly Generator & Equipment, Inc.

  8431 Old Marlboro Pike Ste 100 Suite 100 Upper Marlboro, MD 20772-2614

Review Details

• Review fromByron P

  Date: 06/08/2025

  1 star
  I had my house built 20 yrs ago and the developer selected Kelly Generator to install a 15 kw generator (approx. cost - $5,000) . They have reached out to me every year to perform annual maintenance on it, charging me roughly around $500 each time. One other time after the annual maintenance about a year ago, it ended up costing me an additional $1,000 because they are sending out inexperienced technicians and then supervisors to clean up their mess. This time they called and I should have listened to my gut to wait until something broke down before I called them. Nevertheless, they came out and in the process of maintenance did some damage to one of my circuit boards then turn around and blamed it on the weather. These are the words from the service manager, Will, who dodged my calls and emails for about three weeks. They quoted me a proposal to fix for $1,800 (that's over 1/3 towards a brand new 15 kw generator). My response, of course is I'm not paying it and that they need to fix it at their cost because I didn't have any issues with my generator before they came out. At this point, after being a loyal customer I am parting ways with *********************************************. The service manager is arrogant and refuses to acknowledge fault. I recommend to anyone, DO NOT USE KELLY GENERATOR. They are more focused on profits over customer service and satisfaction. Culture has changed and they are in the habit of charging you on routine maintenance, creating problems then having you pay them exuberant costs to fix the problems that they have created. I have been debating about filing a lawsuit against the company.

• Review fromCynthia B

  Date: 04/19/2023

  1 star
  This company will give you an estimate for warrantee work, not contact Generac to collect on the warrantee, then charge you full price without sending you an invoice first. We were quoted approximately $450 for a warranteed service call, then our credit card was charged $900 the very next morning ($300 of which was for travel...we live 3.8 miles from the business) without the courtesy of sending us an invoice first. The employee adjusted one valve and (without permission OR need) changed the oil in our generator. Two days later, we recieved the same error on our generator. We called them back, and they said they would do a "courtesy call", even though this was an issue they clearly did not fix but wildly overcharged us for. After coming out and spending time blaming everything from the weather to the propane regulator, they sent us a faux invoice showing that they would have charge us another $900 if it wasn't considered a courtsey call. The workers refused to do anything other than put a monitor on the valve. This company will pass blame to everyone before doing any actual work to fix a problem, while charging their customers an outrageous amount and having zero transparency while doing so. We highly recommend finding another company to work with if you install a Generac generator. Generac has been helpful, SJ Johnson (propane) has been fantastic....Kelly is NONE of these.