We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Stevenson Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • William J

    Date: 05/04/2024

    I would like to start by saying this is not a 1 star review this is a zero star review. This company has a great salesman in ****, but after that experience everything is below subpar. This process started out on the wrong foot when they submitted my permit. They stated it takes about 6 weeks. After about 4 months I took it upon myself to call the permitting office only to find out that its been on hold for about 6 weeks due to Stevenson not answering a simple question. After I connected the pieces and I for Stevenson things started to pick up again. In 3 whole days I hole in the ground, rebar, and gunite concrete. These are the task that Stevenson do in house, once the outsourcing started. It has been a nightmare. *** tried emailing their representative at the office and no replies, when I call the office to speak with the representative ** always told that she is either out of the office or on vacation. *** asked for the owners number and email I was told that he does not have one. I have emails that *** sent out over 2 months ago and no reply. Ive been given the run around the whole time. I have text messages that have gone unanswered for weeks. Funny that a neighbor and I sign a contract with Stevenson the same time over a year ago. Their pool is up and running and I still need rough grading, fence, a botched concrete patio that need repairs due to cracks from their incompetent concrete guy, a Center Block retaining wall instead of the gunite wall that I paid for in my contract. Stay away from them. Theyre not professional once they put that hole in your ground you are on their time and operate as if so.

Stevenson Pools is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.