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Business Profile

Mexican Food

Rosa Mexicano

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about the Rosa Mexicano at ******** ******, MD Address: 153 Waterfront St, Oxon Hill, MD 20745. The Washington DC location is no longer in business and the online system could not find this location. Over 8 online transactions with the restaurant I was charged more than double the local tax rate of 6%. The total that I was overcharged is $28.44. A manager named ****** told me over email that he would process the refund but never did. Now they will not reply even after sending letters to the corporate office, though they finally fixed the tax rate. I have all of my receipts.

    Business Response

    Date: 10/16/2023

    Good afternoon,

    We use a universal ***** POS system. For some reason during a live update in one of our other states the ******** ****** location also updated. This was a system glitch and once identified corrected on all ends. **** the guest did reach out to us directly. 

    I immedielty processes the refund and also sent him another additional $100 gift card that he has been in and used. 

    Customer Answer

    Date: 10/19/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    While I did receive the $100 gift card, I have not been in and used it yet or checked to make sure that it is actually loaded with one hundred dollars.  I have been informed that a case has been opened with the ***** company that processes the online payment system for Rosa Mexicano and I am awaiting response about the refund.  

    Regards,

    ***********************

Rosa Mexicano is NOT a BBB Accredited Business.

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