Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried organizing a dinner for some fellow Veteran's at McCormick & Schmick's (M&S), for 6/17/2023, at *************************, Oxon Hill. MD. I had tried on 511/2023, completing a request form requiring a manager to contact me. I didn't hear anything for a month. On 6/14/2023, I stopped by the restaurant to find out why I hadn't heard anything. The managers played the blame game. Then, I was told someone would call me with more information and I left. Later, I received a call from *****************************. She told me that someone would call me to discuss the menu. She also told me there was a $300.00 deposit, it would be applied to the bill and I had 24 hours to make a decision on the menu. I returned to the restaurant to pay the deposit, in case we decided to go with it. Later, I received an email with 3-4 menu selections to choose from and I contacted my group to see what selection they wanted. They didn't like the menu and declined it. That night I replied to the ****** email, informing that we decided not to move forward and requested my deposit be refunded to my credit card. The next day, I checked my email to see of she responded, she hadn't. I called her, but got her voicemail and left a message. Later, I called again, a gentleman answered and I asked for ****. He gave her the phone. I informed her of our decision and requested my refund. She said, I couldn't get it back because I signed a contract. I told her I didn't sign anything. Then she said, it would take 2 weeks for the refund. I said, that's fine. Then she said, she'd have to get approval and that could take 6 weeks. I said, you initially said 2 weeks, now you're saying 6. I said, I hope I don't incur a problem with this, because I would involve the Better Business Bureau (BBB). She said, there's no need to involve them. Then she sent an email to *****************************, informing her to process my refund. That was 6/17/2023. To date, I have not received my refund. That's where I am now with this complaint.

  Customer Answer

  Date: 08/15/2023

  To: Dispute Resolution Team,

  Thank you for your actions on attempting to rectify the situation between McCormick & Schmidt's and myself. Fortunately, they have refunded my money and I'm satisfied with the outcome.

  You can close this case, no further action is needed.

  Thanks again.

  Sincerely,

  ***********************
  

  Business Response

  Date: 08/21/2023

  Refund was finalized on 7.25.23.  Please close claim.