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Business Profile

New Car Dealers

Antwerpen Volkswagen

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Charlotte W

    Date: 12/17/2022

    I took my VW in on 10/2/22 for a leak from the sunroof. It was only wet on the drivers side floor in the back. It was only a little wet when I dropped the car off, since I tried to dry it as much as I could. The other floors, headliner, or any of the floors did not have any water on them. They removed the air shield on the roof saying that was backing up the water. Did not replace it. They also said it was leaking from the windshield and replaced it. They had the car for over 2 weeks, When I picked it up it was in worst shape then when I left it. All the floors were soaked, the headliner was hanging down, and the car was filthy. I refused to take it unless they dried the floors, fixed the headliner and cleaned it up. I picked it up a few day later. The headliner was put up a little better. The car was still soaked and dirty. When I spoke to the manager he was very rude. He told me the car was old and It also needed new carpet, padding and dash pad. Sorry I think they caused all the other problems. Not even sure they fixed the leak. They also lost my wheel lock and said they can not replace it.
    I took my car to another shop that is family owned and they checked for a water leak, put in a new headliner dried the floors, for a fraction of the price I paid to *********. I will not be going back to them.

  • Sheila S

    Date: 12/10/2022

    My daughter had a horrible
    Experience.'it was her first time buying a car. The charged her $12,000 over invoice, and when I inquired about it, the told me they were going to record my conversation. They were rude to me because I wanted to have them remove services that she may have authorized under the persuasion of the financial officer. And to top it off, we just had her car refinanced because upon purchase they lied to her and told her her credit score was not good enough to get the better financing. Her credit score is 810, and the bank told her what they did was wrong. She was getting above 9% on the loan of the vehicle.'instead of making
    This experience a good one, being it was her first time buying a new car, they ripped her off by charging her 12k above invoice, then giving her a loan where
    She was paying above 9%. I want consumers to know what kind of business they are dealing with. They will not take care of you, they will take advantage of you.

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