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Business Profile

Public Golf Courses

Compass Pointe Golf Courses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Golf Courses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first visited the Compass Pointe Golf Course on July 12, 2024. I signed up for a membership and made a second visit to the golf course in August. On that day, I requested to cancel my membership as I no longer planned to frequent the establishment. However, my card continued to be charged for this membership. After being charged several months with no cancellation, I called to speak to someone about cancelling the membership but was unable to reach anyone. As a result, I used the email box on their website to explain the situation and requested that I be refunded for the recent charge as well as to have my membership canceled. I did not receive any correspondence. This month, I was once again charged for the monthly membership. When I called again, the person I spoke to stated that he could refund the last transaction but that previous charges could not be refunded due to "the way the system is set up." The way this situation was handled is absolutely preposterous and completely unprofessional.

    Business Response

    Date: 12/16/2024

    I emailed *** **** on 11/13/2024 asking for the last 4 of their credit card so I can search the transactions to refund.  There has been no response from the guest.  I need this info to process the refund and ensure I am refunding the correct person.  

    Email to *** ****. 

    Sung,

    Can you confirm the last four of your credit card that was charged?

    *******

    -----Original Message-----
    From: ******************************************************* <*******************************************************>
    Sent: Wednesday, November 13, 2024 9:14 AM
    To: info.compasspointegolf <*******************************************************>
    Subject: [EXTERNAL] Contact Us | Form Submission

    Contact Us | Form Submission Content:

    First Name:
    Sung

    Last Name:
    Shin

    Email:
    *******************************

    Phone:
    **********

    Subject:
    Membership cancellation

    Message:
    Hello, I was charged a $40.00 fee despite having cancelled my membership a few months ago. I would like to be issued a refund considering I no longer frequent this establishment and I have already spoken to someone regarding the cancellation of my membership. Thank you.

    Please reach out as soon as possible.

    Business Response

    Date: 12/23/2024

    I did not see anything back.  I called and spoke to Mr. ****** daughter and she confirmed that $40 was refunded and we will be mailing a check for $120 today.  

    Michael 

Compass Pointe Golf Courses is NOT a BBB Accredited Business.

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