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Business Profile

Apartments

The Crossings at White Marsh

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday December 6th, I went to the leasing office and placed a work order for pest control to visit my apartment. That morning I had seen two mice, one of which crawled l directly underneath my front door. I requested at that time that the maintenance staff bring me sticky traps until the pest control came to my apartment which I was told was going to be on Friday December 9th. I never received the sticky traps. I then invested in traps and baits using my own money. The leasing or maintenance staff never reached out or contacted me to confirm that I had received the sticky traps. The pest management left a note that they were in my apartment on December 9th. However, within 24 hours I saw three more mice. One crawled through the burner of my stove, one crawled underneath the stove & I have a video of one crawling from the bottom cabinet. I'm deeply concerned that my apartment is no longer habitable because I have an ESA and these rodents pose a threat to myself, someone with asthma and to my ESA as he is home during the day alone. These rodents can also be heard scratching and moving in the cabinets. I believe there is a rodent infestation in this building as well as on the property. The management office is not doing enough to remedy the situation. When I request pest control I'm required to border my ESA which is an additional inconvenience. This is stressful, and the leasing office does not seem sympathetic as I am not the first person to make this complaint about the rodents. At the time of my request, 3 additional residents were on the list for the same issue. I have images and video of a rodent less than 24 hours after my apartment has been treated. I also requested that under my stove and under my dishwasher be sealed by the maintenance staff neither of this has been done as I saw another mouse crawl under the dishwasher today. Rodent infestations are a clear violation of the lease agreement.

The Crossings at White Marsh is NOT a BBB Accredited Business.

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