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Business Profile

Auto Transportation

Payless Auto Shipping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I call payless auto shipping to have my 2015 ****** rav4 transport to ***** from *******. I speak to one Miss **** on April 24 or 23, she said my van would be picked up on April 26 between 4-5 pm. Around 5:45pm i call the driver # that was send to me no answer, I call the dispatcher who answer and was very rude. Saying " mam we don't have a driver to pick up your van today it is not going to be picked up before Tuesday 7am." I said to him *** am leaving for ***** on Sunday April 27 and the arrangement was for the van to be picked up on April 26 .He responded " Do you speak English? I said your van will not be picked up to day call payless and and talk to them." I reach out to the office a man answer and said the truck is stuck in another state so not before Tuesday April 29 7am. On Tuesday 7 am no one pick up the van no one call me so I reach out to Miss **** she didn't answer, I call the office # no one answer. I started to get concerned because I had ask my brother to deliver the van to them and he was telling me he had to go do his business. About 10am I called back Miss **** she said the on the way to pick up the van as we speak the driver is coming from ***** to pick up the van in ************* at my brother's house. 12pm still didn't pick up call Miss **** again no answer. 1:30pm I call again she said they will be there at 3pm. At 3pm still no pick up I call again she said the driver his stuck in traffic. 4pm,5pm still no pick up. I call Miss **** and said to her this seems to be a joke so please refund my money so I can get someone else. She said it is too late to concelle the truck is 30mins away I said to her please cancel and return my money because I have been hearing this always that the driver is coming. Immediately I receive a call from the driver saying he is outside I put him on hold and call my brother. My brother said there's no truck outside. I went back to the driver and said *** you are not outside , he said yes I am. So I text **** no refund.

  • Initial Complaint

    Date:01/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** schedule pick of furniture on 11/15/24 all furniture brand new, when they deliver the furniture it was all damaged, mirror was all broken, vanity the entire bottom is broken.The furniture is a one bedroom set.I Zelle the rest money before they deliver, they told me they would compensate me to have the furniture repaired, know I cannot get hold of any one. I sent pictures and cost to repair the furniture as an estimate $900.

    Customer Answer

    Date: 12/19/2024

    Re: Household Moving from ********************* To *********, ********


    **** *******
    To me  Thu, Nov 14 at 12:08 PM


    Message Body
    Hi *****,
    Regarding load from ********************* to *********, ********. Below are the dimensions of the items.
    Bed: Width 5'5" length 6' 10"
    Vanity: length 5' 4" width 1'6"
    Mirror: 3'5" width 4'9" length
    Nightstand: 2'3" L1'5" W desk 3'5" L 1'9" W the desk already dismantled
    Customer Name: ***** Foriena
    Contact: *************
    Pickup Address: *************************************************************************

    Customer Name: ***** Foriena
    Contact: *************
    Delivery Address: *************************************************************;
    Email: **************************
    Quoted Amount: $2,200
    Advance Booking: $400 (By Zelle)
    Balance Upon Delivery: $1,800 (By Cash Or Zelle to the driver)
    PAYLESS AUTO SHIPPING ZELLE:
    Name: Payless auto shipping services
    Email: *****************************************************************************************************************
    Amount: $400
    * Once the booking amount is paid, we'll send you another email with the ************** details.
    * Kindly send us a screenshot once the booking amount is paid.
    Thanks and Regards
    **** *************

    Customer Answer

    Date: 01/16/2025

    **** Jackson 
    From:*************************************************************************************************************
    To:**************************
    Cc:***

    Thu, Nov 14, 2024 at 12:08 PM


    Hi *****,
    Regarding load from ********************* to *********, ********. Below are the dimensions of the items.
    Bed: Width 5'5" length 6' 10"
    Vanity: length 5' 4" width 1'6"
    Mirror: 3'5" width 4'9" length
    Nightstand: 2'3" L1'5" W desk 3'5" L 1'9" W the desk already dismantled
    Customer Name: ***** Foriena
    Contact: *************
    Pickup Address: 2011 **********************************

    Customer Name: ***** Foriena
    Contact: *************
    Delivery Address: *************************************;
    Email: **************************
    Quoted Amount: $2,200
    Advance Booking: $400 (By *****)
    Balance Upon Delivery: $1,800 (By Cash Or Zelle to the driver)
    PAYLESS AUTO SHIPPING ZELLE:
    Name: Payless auto shipping services
    Email: *****************************************************************************************************************
    Amount: $400
    * Once the booking amount is paid, we'll send you another email with the ************** details.
    * Kindly send us a screenshot once the booking amount is paid.
    Thanks and Regards
    **** *************

    Hi *****,
    We are glad to inform you that the driver has been assigned for pickup of the Household Items from ********************* to *********, ********. Below are the details for the same.
    ****************
    **********************************************
    *****************
    ********************************
    USDOT: 3036978
    Docket MC: 042991
    Dispatcher: ****** Kataraia
    Contact: *************
    Scheduled Pick-Up Exactly 11/15/2024
    Scheduled Delivery Exactly 11/19/2024
    Order ID: *********
    Insurance Coverage:
    Insurance Type: BIPD (Primary)
    Company ************************** Co.
    Policy Limit: $750,000
    Policy Number: CT1046195304
    Effective Date: 08/30/2024
    * Balance Payment On Delivery $1,800 by Cash or Zelle.

    Thanks and Regards
    ****

    --

    ****
    M: *****************
    M: *****************
    E: *************************************************************************************************************
    A: 9739 Morning view Cir, ***********************************
    W: ********************************************************

  • Initial Complaint

    Date:05/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please, do not do business with this company. As I write this review, I've no idea where my vehicle is or if I'll ever see it. These guys told me day after day for 5 straight days that they would pick up my van and then notify me. Ever day they failed to notify me then I'd find out in the morning it hadn't been picked up. Finally, on Friday of a holiday weekend I'd had enough. I drive the 12 hours to pick up my van only to find it was gone. I couldn't contact anyone until Monday morning, when Austin told me they picked it up after 10 pm, that's why I wasn't notified. But the place that sold me the van had forwarded a picture to me of my van loaded up in broad daylight. It's been 11 days since I contracted with this company. This is the second " breakdown" they've experienced preventing them from delivering my van they've taken way longer than they said, and I have to fly out tomorriw am. I have no idea what is going to happen to my vehicle or if I'll ever see it

    Business Response

    Date: 05/15/2024

    Hi ,

    Greetings!

    The customer called us on 2nd May for the transport of her van. We gave her a quote and she agreed on that, got setup with us and signed the contract. We had 2 drivers ready for pickup the next day that's 3rd May but later we found out that the customer didn't pay for the vehicle and the paperwork is still pending. As it's result, we had to reschedule the pickup for Monday, 6th May. The drivers which we had can't wait the whole weekend for just one vehicle so they took other loads and went on the route. On Monday customer told it's ready to go and we informed her that we have to wait until those driver come back in the area of your vehicle for pickup. But the customer started acting impatient and wanted pickup ASAP. Still everyday we were checking with other drivers if they can pickup or no but that time there was no drivers in that area. We also kept customer informed about the same everyday. Lastly the driver came back in area and was going for pickup on Thursday, but on the way his truck had some issues so he can't make it. We informed this to customer. Next day on Friday, we got another driver and told her that pickup will happen today. Later the driver picked up, we called and texted him but as he was driving he wasn't able to respond. As we were closed on the weekend customer tried to reach us but she couldn't so she directly went to the pickup location without confirming that the vehicle is there or no. So that's not our fault that we didn't update it was already informed. But still without confirming with the pickup location she went there. Now she is blaming us for that. The driver which picked up the van has already delivered it last night. We have provided a service to the customer and there will be no refund to it as the job is done.

    PFA the documents supporting the above.

    Thanks!

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This moving service is an agent and not the actual driver or trucking company. After payment, they hooked me up with some other moving company called ** **** ***. They damaged my motorcycle and don't have active insurance. They are not reimbursing damages and stopped responding after postponing the request for weeks. I talked to a lawyer and going to file a lawsuit against both companies- Payless Auto Shipping and ** **** ***. But before going a step ahead I would like to know if they are still interested in reimbursing damages that cost $1537 to fix. There is a huge dent in the motorcycle tank. I have sent pictures already to ** **** ***.

    Business Response

    Date: 12/13/2023

    The customer complaint towards us is totally baseless and doesn't make any sense because when the customer confirmed the transport with us he signed a contract which clearly mentions that we stand firm as a broker and is not liable for any damage caused by the carrier company. As the carrier is the one doing the transport and we are working from our office, so if any damaged caused how we are liable for that. We work on load board named ******* dispatch where we assign a carrier company according to their ratings and ** **** *** has over 1000 ratings and we have done transport with them multiple times. We have provided all the details to the customer for the insurance of the carrier company. 


    As per our contract our job as broker is just to assign a carrier for pickup, which we did on time. The customer has only paid us $100 through ***** as brokerage. Hence, we are not going to compensate anything from our end for the damaged caused by the carrier.

    Have attached customer signed contract and the ratings page of ** **** ***.

    Regards,
    George

    Customer Answer

    Date: 12/13/2023



    Complaint: ********



    I am rejecting this response because: ** **** *** does not have insurance. The insurance details provided by Payless auto shipping are bogus. I signed a contract after confirming that the transportation company should have insurance to cover my motorcycle in case of damages. After calling insurance company I got to know that ** **** is no longer their client. Also notable point is that Payless auto shipping is operating under different name on ******. I was not told about it until they took my money via ******. ****** website is made for drivers not agents. They knew it. Still gullibly they attract customers and hook them up with transportation companies that are operating without insurance. Payless auto shipping confessed that even they are not getting any replies from ** **** *** company. 



    Sincerely,



    ***** *****

    Business Response

    Date: 12/14/2023

    As mentioned previously ** **** *** is a high rated carrier company and we have also done transport with them multiple time, so for us there was no need to check their documents. Also, if they don't have insurance then why is this client fighting with us? This will lead to no where as it's clearly mentioned that the carrier is liable for any damaged caused.

    The customer is talking bogus about ******, when he has no idea how ****** website works. ****** is a market place where all the brokers and carriers bid and they are not allowed to put their company name as their ID otherwise customers will directly contact them. The ****** website is made for brokers and carriers who can bid and get the transport done. We did the same with this customer, he accepted our quote on ****** and we provided transport on time.

    We don't only have one customer to deal with we transport many cars daily so we called ** **** *** few times and they didn't respond also we have emailed them multiple times. But haven't heard anything yet. We are also trying daily to get in contact with the carrier company. It's not our job to contact carrier and get customer's insurance it's between the customer and carrier.

    We would suggest that instead of fighting with us go after the carrier company who actually damaged your bike and ask them for the compensation.

    Thanks,
    George

    Customer Answer

    Date: 12/14/2023



    Complaint: ********



    I am rejecting this response because: ** **** does not have insurance to cover damages. I was lied before signing contract that vehicle will be fully insured. Payless shipping claims ** **** as highly rated as per their system. But reality says otherwise. Attached proof that shows chatting on ******* with payless shipping (operating disguise under name - 'shedulepickupnow'.



    Sincerely,



    ***** *****

    Customer Answer

    Date: 12/15/2023

    Payless shipping is asking me to fight with ** ****. But they do not reply to texts or calls. Payless shipping is repeatedly calling them as their 'reputed' company but it doesn't seem  like that reputable if they ignore calls.

  • Initial Complaint

    Date:10/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a binding contract with this auto hauling company, where the arrangement was for them to pickup my vehicle (96' Dodge Ram Van) from Beaufort, S.C. on 17th/18th of October, and deliver it within 6 or 7 days after the deposit was paid. The deposit was paid 2 weeks prior to pickup date, and as of today (23 October 23) not only has the vehicle not been picked up, the representative called me yesterday hinting that he may have to increase the rate previously agreed upon in our contract. He insisted it would be picked up today, however received zero communication from him by the close of business hours. Will possibly incur storage fees and rental car fees due to no fault of my own.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had contracted with this company to transport a vehicle from ****** **** ** ** ***** ***** *** The company took a deposit of $208 (plus and additional 1.04) and they would assign a driver within 10 days. They contacted me saying they located a driver, gave me a date and time the driver would be picking up the car in Florida and the driver never showed up. Their dispatcher contacted the driver who said he would pick up the car the following day and he never showed up again. After a week of searching for another driver, Payless said they couldn’t find anyone to pick up the car for the original quoted rate. At this point, the deposit should have been returned. I tried calling Payless since May 2023 for my refund and got nothing but the run around, blaming it on the billing dept. Payless stopped taking my phone calls because they knew I was calling for my money. It is unacceptable to take a deposit, not do the job and refuse to return the deposit! I need an independent company to hold them accountable for taking a deposit and refusing to return the money.

    Bureau Response

    Date: 09/29/2023

    Complaint Handler
    Payless Auto Shipping 

    **** *********** ***
    ***** **** ** *****





    Dear Complaint Handler: 

      

    Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 9/28/2023 and was assigned an ID of *********   



    How do I take care of this?

    Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 



    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code* **************

    What should I include in my response?

    Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 

     

    Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.



    What will happen if I do not submit a response and what can I expect to happen next?

    If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?



    We look forward to helping you and your customer work toward an amicable resolution. 

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     

    CUSTOMER EXPERIENCE INFORMATION

     

    Customer Information:

    Bryan *******

    ** ******* **
    ***** ***** ** *****

    Daytime Phone: ###-###-####
    E-mail: ********************

     

    The details of this matter are as follows:

     

    Complaint Involves:
    Service Issues 

     

    Customer’s Statement of the Problem:



    I had contracted with this company to transport a vehicle from ****** **** ** ** ***** ***** **. The company took a deposit of $208 (plus and additional 1.04) and they would assign a driver within 10 days. They contacted me saying they located a driver, gave me a date and time the driver would be picking up the car in Florida and the driver never showed up. Their dispatcher contacted the driver who said he would pick up the car the following day and he never showed up again. After a week of searching for another driver, Payless said they couldn’t find anyone to pick up the car for the original quoted rate. At this point, the deposit should have been returned. I tried calling Payless since May 2023 for my refund and got nothing but the run around, blaming it on the billing dept. Payless stopped taking my phone calls because they knew I was calling for my money. It is unacceptable to take a deposit, not do the job and refuse to return the deposit! I need an independent company to hold them accountable for taking a deposit and refusing to return the money.











    Desired Settlement:
    Refund



     


    Bureau Response

    Date: 09/29/2023

    Bryan *******

    ** ******* **
    ***** ***** *** *****





    Dear Bryan *******:



    Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 9/28/2023 against Payless Auto Shipping.  Your complaint was assigned ID ********* 



    Now that I have filed, what is the next step?

    We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 



    What if I do not agree with the response from the business?

    It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org



    What happens if a business does not respond?

    BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 



    Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  



    Sincerely,



    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

    Bureau Response

    Date: 10/06/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** ***** ** *****





    Dear Complaint Handler:



    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 9/28/2023 and was assigned an ID of *********  

     

    BBB forwarded you a complaint filed by Bryan *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   



    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

      

    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code: **************


     


    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

     

    We look forward to your prompt attention to this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     



    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Bryan *******

    ** ******* **
    ***** ***** ** *****

    Daytime Phone: ###-###-####
    E-mail* ********************




    The details of this matter are as follows:


    Complaint Involves:
    Service Issues



    Customer’s Statement of the Problem:

    I had contracted with this company to transport a vehicle from ****** **** ** ** ***** ***** **. The company took a deposit of $208 (plus and additional 1.04) and they would assign a driver within 10 days. They contacted me saying they located a driver, gave me a date and time the driver would be picking up the car in Florida and the driver never showed up. Their dispatcher contacted the driver who said he would pick up the car the following day and he never showed up again. After a week of searching for another driver, Payless said they couldn’t find anyone to pick up the car for the original quoted rate. At this point, the deposit should have been returned. I tried calling Payless since May 2023 for my refund and got nothing but the run around, blaming it on the billing dept. Payless stopped taking my phone calls because they knew I was calling for my money. It is unacceptable to take a deposit, not do the job and refuse to return the deposit! I need an independent company to hold them accountable for taking a deposit and refusing to return the money.

     









    Desired Settlement:
    Refund



     



    Additional Comments from Consumer:

    Bureau Response

    Date: 10/17/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** ***** ** *****





    Dear Complaint Handler:



    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 9/28/2023 and was assigned an ID of *********  

     

    BBB forwarded you a complaint filed by Bryan *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   



    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

      

    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code: **************


     


    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

     

    We look forward to your prompt attention to this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     



    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Bryan *******

    ** ******* **
    ***** ***** ** *****

    Daytime Phone: ###-###-####
    E-mail: ********************




    The details of this matter are as follows:


    Complaint Involves:
    Service Issues



    Customer’s Statement of the Problem:

    I had contracted with this company to transport a vehicle from Orange City FL to North East, MD. The company took a deposit of $208 (plus and additional 1.04) and they would assign a driver within 10 days. They contacted me saying they located a driver, gave me a date and time the driver would be picking up the car in Florida and the driver never showed up. Their dispatcher contacted the driver who said he would pick up the car the following day and he never showed up again. After a week of searching for another driver, Payless said they couldn’t find anyone to pick up the car for the original quoted rate. At this point, the deposit should have been returned. I tried calling Payless since May 2023 for my refund and got nothing but the run around, blaming it on the billing dept. Payless stopped taking my phone calls because they knew I was calling for my money. It is unacceptable to take a deposit, not do the job and refuse to return the deposit! I need an independent company to hold them accountable for taking a deposit and refusing to return the money.

     









    Desired Settlement:
    Refund



     



    Additional Comments from Consumer:

    Bureau Response

    Date: 10/22/2023

    Complaint Handler
    Payless Auto Shipping

    **** *********** ***
    ***** **** ** *****



    RE: Final Notice of Complaint



    Dear Complaint Handler:
     

    This message is in regard to a complaint submitted to the BBB about your business on 9/28/2023 by Bryan *******.  This complaint was assigned ID *********





    Why am I receiving a "final notice" letter?
    Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.


     

    How do I take care of this?

     


    Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
      
    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
    To access/respond to this complaint online:
    Go to: ****************
    Enter the following code: **************

    What should I include in my response?
    Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or
    complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

    What information will be posted to the website?
    Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your
    experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

    What will happen if I do not submit a written response?
    Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

    What if I've already resolved the matter directly with the customer?
    Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.



     

    Sincerely,



    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

     





    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Bryan *******

    ** ******* **
    ***** ***** ** *****

    Daytime Phone: ###-###-####
    E-mail* ********************




    The details of this matter are as follows:

    Complaint Involves:
    Service Issues



    Customer’s Statement of the Problem:

    I had contracted with this company to transport a vehicle from Orange City FL to North East, MD. The company took a deposit of $208 (plus and additional 1.04) and they would assign a driver within 10 days. They contacted me saying they located a driver, gave me a date and time the driver would be picking up the car in Florida and the driver never showed up. Their dispatcher contacted the driver who said he would pick up the car the following day and he never showed up again. After a week of searching for another driver, Payless said they couldn’t find anyone to pick up the car for the original quoted rate. At this point, the deposit should have been returned. I tried calling Payless since May 2023 for my refund and got nothing but the run around, blaming it on the billing dept. Payless stopped taking my phone calls because they knew I was calling for my money. It is unacceptable to take a deposit, not do the job and refuse to return the deposit! I need an independent company to hold them accountable for taking a deposit and refusing to return the money.

     









    Desired Settlement:
    Refund






    Additional Comments from Consumer:

    Bureau Response

    Date: 10/29/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** **** ** *****





    Dear Complaint Handler:



    This message is in regards to a complaint submitted to BBB about your business on 9/28/2023 by Bryan *******.  This complaint was assigned ID *********



    BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.



    You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************



    BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


    Bureau Response

    Date: 10/29/2023

    Bryan *******

    ** ******* **
    ***** ***** *** *****





    Dear Bryan *******:



    This message is in regard to your complaint submitted on 9/28/2023 against Payless Auto Shipping.  Your complaint was assigned ID *********



    Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   



    If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.



    BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.



    BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

  • Initial Complaint

    Date:08/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, 2023 Payless Auto Shipping delivered my son's car from Nebraska, who was recently deployed to Turkey. The car was delivered from Nebraska to North Carolina. While the car was delivered successfully, we were over charged for our services. Kim, an employee with Payless Auto Shipping poorly communicated payment expectations. We were charged 200 dollars in advance and needed to pay the remaining 600 dollars once the car delivery was completed, totaling $800. Payless Auto Shipping decided to raise the price to $850 dollars instead (out of no where) and charged our debit/credit card. We quickly disputed this. I called and spoke with manager, Jason who told Kim to "release" the car to us and they would refund the 50 dollars. We have been trying to communicate with Payless Auto Shipping for days. Since July 10, we having be trying to get our 50 dollar refund. We were asked to provide them with our card information so that they could put the money on the card. To protect ourselves we called our bank and also provided them with a card connected to an account with not much funds (just in case it was a scam). As of Monday, they agreed to put the money back on the card, but called us a said they were not able to and needed some other form of getting the money to us. At the end of the day, it shouldn't be the hard for a business to refund your money. We've done everything they've asked us to as it relates to getting the money back. They have asked us for our debit card numbers, Zelle, etc. However, they have been unsuccessful in refunding us and continue to give us the run around. We even asked if they could mail a check, and they said no. My oldest son who lives in Maryland even offered to go pick up the 50 dollars in cash if need be. They said no. While $50 dollars is not a big amount of money, it is owed to us after almost spending 1000 dollars to get my son's car from Nebraska to North Carolina. Please help.

    Bureau Response

    Date: 08/10/2023

    Complaint Handler
    Payless Auto Shipping 

    **** *********** ***
    ***** **** ** *****





    Dear Complaint Handler: 

      

    Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/9/2023 and was assigned an ID of *********   



    How do I take care of this?

    Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 



    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code: **************

    What should I include in my response?

    Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 

     

    Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.



    What will happen if I do not submit a response and what can I expect to happen next?

    If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?



    We look forward to helping you and your customer work toward an amicable resolution. 

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     

    CUSTOMER EXPERIENCE INFORMATION

     

    Customer Information:

    Gloria *****


    * ** *****

    Daytime Phone: ###-###-####
    E-mail: ********************

     

    The details of this matter are as follows:

     

    Complaint Involves:
    Billing or Collection Issues 

     

    Customer’s Statement of the Problem:



    On July 6, 2023 Payless Auto Shipping delivered my son's car from Nebraska, who was recently deployed to Turkey. The car was delivered from Nebraska to North Carolina. While the car was delivered successfully, we were over charged for our services. Kim, an employee with Payless Auto Shipping poorly communicated payment expectations. We were charged 200 dollars in advance and needed to pay the remaining 600 dollars once the car delivery was completed, totaling $800. Payless Auto Shipping decided to raise the price to $850 dollars instead (out of no where) and charged our debit/credit card. We quickly disputed this. I called and spoke with manager, Jason who told Kim to "release" the car to us and they would refund the 50 dollars. We have been trying to communicate with Payless Auto Shipping for days. Since July 10, we having be trying to get our 50 dollar refund. We were asked to provide them with our card information so that they could put the money on the card. To protect ourselves we called our bank and also provided them with a card connected to an account with not much funds (just in case it was a scam). As of Monday, they agreed to put the money back on the card, but called us a said they were not able to and needed some other form of getting the money to us. At the end of the day, it shouldn't be the hard for a business to refund your money. We've done everything they've asked us to as it relates to getting the money back. They have asked us for our debit card numbers, Zelle, etc. However, they have been unsuccessful in refunding us and continue to give us the run around. We even asked if they could mail a check, and they said no. My oldest son who lives in Maryland even offered to go pick up the 50 dollars in cash if need be. They said no. While $50 dollars is not a big amount of money, it is owed to us after almost spending 1000 dollars to get my son's car from Nebraska to North Carolina. Please help.











    Desired Settlement:
    Refund



     


    Bureau Response

    Date: 08/10/2023

    Gloria *****



    * *** *****
     



    Dear Gloria *****:



    Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/9/2023 against Payless Auto Shipping.  Your complaint was assigned ID ********* 
     

    Now that I have filed, what is the next step?

    We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 



    What if I do not agree with the response from the business?

    It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org



    What happens if a business does not respond?

    BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 



    Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  



    Sincerely,



    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

    Bureau Response

    Date: 08/17/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** ***** ** *****





    Dear Complaint Handler:



    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/9/2023 and was assigned an ID of *********  
     

    BBB forwarded you a complaint filed by Gloria *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   



    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

      

    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code: **************


     


    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

     

    We look forward to your prompt attention to this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     



    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Gloria *****



    * ** *****

    Daytime Phone: ###-###-####
    E-mail: ********************




    The details of this matter are as follows:


    Complaint Involves:
    Billing or Collection Issues



    Customer’s Statement of the Problem:

    On July 6, 2023 Payless Auto Shipping delivered my son's car from Nebraska, who was recently deployed to Turkey. The car was delivered from Nebraska to North Carolina. While the car was delivered successfully, we were over charged for our services. Kim, an employee with Payless Auto Shipping poorly communicated payment expectations. We were charged 200 dollars in advance and needed to pay the remaining 600 dollars once the car delivery was completed, totaling $800. Payless Auto Shipping decided to raise the price to $850 dollars instead (out of no where) and charged our debit/credit card. We quickly disputed this. I called and spoke with manager, Jason who told Kim to "release" the car to us and they would refund the 50 dollars. We have been trying to communicate with Payless Auto Shipping for days. Since July 10, we having be trying to get our 50 dollar refund. We were asked to provide them with our card information so that they could put the money on the card. To protect ourselves we called our bank and also provided them with a card connected to an account with not much funds (just in case it was a scam). As of Monday, they agreed to put the money back on the card, but called us a said they were not able to and needed some other form of getting the money to us. At the end of the day, it shouldn't be the hard for a business to refund your money. We've done everything they've asked us to as it relates to getting the money back. They have asked us for our debit card numbers, Zelle, etc. However, they have been unsuccessful in refunding us and continue to give us the run around. We even asked if they could mail a check, and they said no. My oldest son who lives in Maryland even offered to go pick up the 50 dollars in cash if need be. They said no. While $50 dollars is not a big amount of money, it is owed to us after almost spending 1000 dollars to get my son's car from Nebraska to North Carolina. Please help.

     









    Desired Settlement:
    Refund



     



    Additional Comments from Consumer:

    Bureau Response

    Date: 08/30/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** ***** ** *****





    Dear Complaint Handler:



    This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/9/2023 and was assigned an ID of *********  

     

    BBB forwarded you a complaint filed by Gloria *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



    In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   



    We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

      

    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

    To access/respond to this complaint online:

    Go to: ****************
    Enter the following code* **************


     


    Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

     

    We look forward to your prompt attention to this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


     



    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Gloria *****



    * ** *****

    Daytime Phone: ###-###-####
    E-mail* ********************




    The details of this matter are as follows:


    Complaint Involves:
    Billing or Collection Issues



    Customer’s Statement of the Problem:

    On July 6, 2023 Payless Auto Shipping delivered my son's car from Nebraska, who was recently deployed to Turkey. The car was delivered from Nebraska to North Carolina. While the car was delivered successfully, we were over charged for our services. Kim, an employee with Payless Auto Shipping poorly communicated payment expectations. We were charged 200 dollars in advance and needed to pay the remaining 600 dollars once the car delivery was completed, totaling $800. Payless Auto Shipping decided to raise the price to $850 dollars instead (out of no where) and charged our debit/credit card. We quickly disputed this. I called and spoke with manager, Jason who told Kim to "release" the car to us and they would refund the 50 dollars. We have been trying to communicate with Payless Auto Shipping for days. Since July 10, we having be trying to get our 50 dollar refund. We were asked to provide them with our card information so that they could put the money on the card. To protect ourselves we called our bank and also provided them with a card connected to an account with not much funds (just in case it was a scam). As of Monday, they agreed to put the money back on the card, but called us a said they were not able to and needed some other form of getting the money to us. At the end of the day, it shouldn't be the hard for a business to refund your money. We've done everything they've asked us to as it relates to getting the money back. They have asked us for our debit card numbers, Zelle, etc. However, they have been unsuccessful in refunding us and continue to give us the run around. We even asked if they could mail a check, and they said no. My oldest son who lives in Maryland even offered to go pick up the 50 dollars in cash if need be. They said no. While $50 dollars is not a big amount of money, it is owed to us after almost spending 1000 dollars to get my son's car from Nebraska to North Carolina. Please help.

     









    Desired Settlement:
    Refund



     



    Additional Comments from Consumer:

    Bureau Response

    Date: 09/04/2023

    Complaint Handler
    Payless Auto Shipping

    **** *********** ***
    ***** **** ** *****



    RE: Final Notice of Complaint



    Dear Complaint Handler:
     

    This message is in regard to a complaint submitted to the BBB about your business on 8/9/2023 by Gloria *****.  This complaint was assigned ID *********





    Why am I receiving a "final notice" letter?
    Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.


     

    How do I take care of this?

     


    Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
      
    If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
    To access/respond to this complaint online:
    Go to: ****************
    Enter the following code: **************

    What should I include in my response?
    Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or
    complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

    What information will be posted to the website?
    Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your
    experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

    What will happen if I do not submit a written response?
    Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

    What if I've already resolved the matter directly with the customer?
    Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.



     

    Sincerely,



    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

     





    CUSTOMER EXPERIENCE INFORMATION



    Customer Information:

    Gloria *****



    * ** *****

    Daytime Phone: ###-###-####
    E-mail: ********************




    The details of this matter are as follows:

    Complaint Involves:
    Billing or Collection Issues



    Customer’s Statement of the Problem:

    On July 6, 2023 Payless Auto Shipping delivered my son's car from Nebraska, who was recently deployed to Turkey. The car was delivered from Nebraska to North Carolina. While the car was delivered successfully, we were over charged for our services. Kim, an employee with Payless Auto Shipping poorly communicated payment expectations. We were charged 200 dollars in advance and needed to pay the remaining 600 dollars once the car delivery was completed, totaling $800. Payless Auto Shipping decided to raise the price to $850 dollars instead (out of no where) and charged our debit/credit card. We quickly disputed this. I called and spoke with manager, Jason who told Kim to "release" the car to us and they would refund the 50 dollars. We have been trying to communicate with Payless Auto Shipping for days. Since July 10, we having be trying to get our 50 dollar refund. We were asked to provide them with our card information so that they could put the money on the card. To protect ourselves we called our bank and also provided them with a card connected to an account with not much funds (just in case it was a scam). As of Monday, they agreed to put the money back on the card, but called us a said they were not able to and needed some other form of getting the money to us. At the end of the day, it shouldn't be the hard for a business to refund your money. We've done everything they've asked us to as it relates to getting the money back. They have asked us for our debit card numbers, Zelle, etc. However, they have been unsuccessful in refunding us and continue to give us the run around. We even asked if they could mail a check, and they said no. My oldest son who lives in Maryland even offered to go pick up the 50 dollars in cash if need be. They said no. While $50 dollars is not a big amount of money, it is owed to us after almost spending 1000 dollars to get my son's car from Nebraska to North Carolina. Please help.

     









    Desired Settlement:
    Refund






    Additional Comments from Consumer:

    Bureau Response

    Date: 09/11/2023

    Complaint Handler
    Payless Auto Shipping 
    **** *********** ***
    ***** **** ** *****





    Dear Complaint Handler:



    This message is in regards to a complaint submitted to BBB about your business on 8/9/2023 by Gloria *****.  This complaint was assigned ID *********



    BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.



    You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************



    BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####


    Bureau Response

    Date: 09/11/2023

    Gloria *****



    * *** *****





    Dear Gloria *****:



    This message is in regard to your complaint submitted on 8/9/2023 against Payless Auto Shipping.  Your complaint was assigned ID *********



    Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   



    If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.



    BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.



    BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.

    Sincerely,


    Lisa ****
    Dispute Resolution Team Leader
    ***********************

    Phone: ###-###-####

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was to ship my motorcycle from ******* to ********* **********. They never came and picked my motorcycle up. All I did was keep changing the dates I told him it was pertinent that my bike be there on time or I will lose my deposit on the other end I ended up renting a trailer happen to take my bike down there myself I asked for a refund of my $200 deposit. They said they would refund it, they said they needed that in writing. I issued that to them March 7, 2023. They said it takes 30 days from the day I file it were coming up on May 7 and I still have not received a refund every time I call them they just give me the runaround telling me oh itll be in the next week and it just keeps going into week after week after week and still no refund This is not right and its not fair. I need help to get my refund back. The person Ive been speaking with over there is named ***. They said they would refund my $200 and that has not happened to this day.

  • Initial Complaint

    Date:08/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company never came to tow our car, but still charged us.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/08/22) */
    Customer is under a contract and cancelled the service before the stipulated time frame to provide service. The cancellations are accepted via email only we did not receive any email. Attached is the date of signing contract and a copy of Our Terms and Conditions that the customer has signed.
    Our Agent had called Customer today as we had a Carrier for the transport, Customer refused. The customer has Breached the terms. Kindly refer the attachments. Thanks

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