We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

ARH Decks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. I signed a contract with ARH Decks to install a deck and fence and included the HOA requirements well before the beginning of construction. They did not install the gate as agreed and did not comply with HOA.

    2. They didn't center the gate and the gate swung outward, which is not HOA compliant. ARH Decks and I went back and forth through emails, texts, and calls over the next couple of months. I was persistent and patient while trying to remedy this situation. Then, my decking cracked and that's when I noticed the crew that installed the deck damaged the siding on my home and attempted to fix the issue by screwing the siding to my house. Eventually, they used the same gate, flipped it around, and now my gate is backward and swinging inward.

    3. I was informed that "If I want to pay (name) time and any materials I am welcome to use him." According to my contract Warranty, "The Contractor warrants to the Owner that the work performed in connection with the Contract will be of good quality and workmanship, free from patent and latent defects, and will conform to all federal, state and local laws and regulations. The Contractor shall warrant the work performed under the Contract for a period of three (3) year from the date of the Contract. The Contractor's warranty excludes remedy for damage or defect caused by abuse, alterations to the work not performed by the Contractor, improper or insufficient maintenance, improper operation or normal wear and tear under normal usage. The warranty provided herein shall be in addition to any manufacturer warranty or other warranty which is passed through from the Contractor for materials used. Contractor shall provide Owner with copies of any additional warranty. if someone other than ARH Decks."

    My persistence to correct this situation was met with deflection, excuses, and a lack of professionalism. They never took ownership of their mistakes and didn't show any remorse. I shouldn't have to pay double for their incompetence.

    Business Response

    Date: 12/29/2022

    Consumer Response /* (2000, 6, 2022/12/18) */
    ARH Decks has resolved this matter.

ARH Decks LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.