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Business Profile

Sports and Recreation

Beast Baseball LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered my son for Beast Baseball Camp on 4/12/24. At that time, the cancellation policy stated that I would incur a full refund minus a $25 fee if I cancelled for any reason. The cost of camp is $450/week. In June 2024, I was informed that Beast changed the location of the camp in which I registered. I was no longer able to able to have my son attend. Beast changed the terms of our agreed upon terms without consent. I had to cancel his registration. I was refunded my paid fee minus the $25. Based upon contract law and terms, I should have been refunded the entire amount which they refused to give me. They offered camp at a certain location. I accepted those terms and paid them. We had a contract that they breached. I would like the refund in the entire amount. I have already been refunded $425. I would like the balance due.

    Business Response

    Date: 08/15/2024

    Customer was not able to switch locations after our rental agreement was terminated by The ******************. We refunded her $425.00 minus the $25 registration fee that we are charged by our payment processing system. This is clearly stated on our website and the customer understood this policy based on the email she wrote to us.

    Business Response

    Date: 08/15/2024

    See attached communication and refund policy.

Beast Baseball LLC is BBB Accredited.

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