Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been about 2 years that friends and family have brought to my intention a huge bedbug issue at Fairgreen Senior community. I have viewed them myself. I have sent letters I have sent emails. I have called people with *** management who owns this property and its a subsidy property so part of their residence are full paying residence and part of their residence are subsidized help the seniors First I went to the owners and the folks in charge of the property but nobody seemed to care so its a long story but I have about a bazillion communication emails and a sad story about the elderly living in this community. This property that continues to have bedbug issues , the owner doesnt really give a c*** enough to take care of the issues h*** keep saying hes getting someone in there to take care of it and they maybe do one or two visits but theyre back theyre not gone so I know someone has been there for years and they just got them For years people have had ongoing issues with bedbugs on the floor fourth floor on the second floor and everywhere I mean they closed their laundry room down. They threaten basically that anybody who reported them they could just leave if they wanted to kind of a read into that like if you tell were gonna threaten you were gonna kick you out so Not really sure why theyre not making a bigger issue of it because if youre whole community has bedbugs and they keep coming back again and again and youre not taking care of them to eradicate the problem then what are you doing for the community , what are you doing for the old folks that live there who cant see They cant meet anybody in your office because its such sporadic hours how does anybody get assistance on anything? Another problem is there are sprinklers that are gauzed off which is a fire hazard? You guys dont answer phone The other thing is that they dont seem to have any emergency protocol so you cant get a hold of anybody with a master key if any emergency

  Customer Answer

  Date: 07/03/2024

  Your program will not allow me to provide pictures it keeps deleting anything i type and not accepting any pictures
  How can I get you this info that proves there were bedbugs and they continue
  I have family and friends who live here and can tell you all the stores I guess Ill get as many as I can to file since this is not allowing me to provide pictures lol 
  Ill keep trying and continue can I use the same link or do you have to send me another one?
  i cant change the format of the pictures I have I took them a year ago and on my cell phone 
  Help what do I do 
  This is now the 4th time Im trying to get into sent

  it deleted everything I wrote and all my pictures

  Thank you

  Customer Answer

  Date: 07/04/2024

  On Tuesday, March 19, 2024, 8:25 AM, *** **** <*************************> wrote:
  Good Morning, 
  
  
  
  
  So this has been since last year. Scroll and read from bottom up. These are communications to the health department ( yes I Have all sent emails this is a compilation since its just so long)
  
  
  The health department I believe responded 2 times but last email is below that they do not have jurisdiction over Fairgreen Senior Community Id love to know who does since some of the residents are in *** assisted Apts and some pay full rent and nobody has access to any amenities for several weeks now
  
  
  Totally irresponsible and unresponsive in a result still to date. They talk the talk but have not seen the new team come in for eradicating bed bugs
  
  
  This is only some communications from my reaching out 
  
  
  The owners response was basically stating he was offering an out my assumption to shut me up 
  
  
  The Regional Manager did try to explain and seemed more people focused but neither have sent anything to the residents about what they are doing They shut down all laundry room items So now they are taking their laundry to public laundromats and family or friends Talk about possible community transfer 
  
  
  But of course the health department gave an all clear when its not.
  
  
  
  
  Ill send you more info stand by 
  
  
  
  
  Concerned Cecil County Resident 
  
  Sent from the all new *** app for iOS
  
  
  

  Customer Answer

  Date: 07/04/2024

  On Tuesday, March 19, 2024, 8:25 AM, *** **** <*************************> wrote:
  Good Morning, 
  
  
  
  
  So this has been since last year. Scroll and read from bottom up. These are communications to the health department ( yes I Have all sent emails this is a compilation since its just so long)
  
  
  The health department I believe responded 2 times but last email is below that they do not have jurisdiction over Fairgreen Senior Community Id love to know who does since some of the residents are in *** assisted Apts and some pay full rent and nobody has access to any amenities for several weeks now
  
  
  Totally irresponsible and unresponsive in a result still to date. They talk the talk but have not seen the new team come in for eradicating bed bugs
  
  
  This is only some communications from my reaching out 
  
  
  The owners response was basically stating he was offering an out my assumption to shut me up 
  
  
  The Regional Manager did try to explain and seemed more people focused but neither have sent anything to the residents about what they are doing They shut down all laundry room items So now they are taking their laundry to public laundromats and family or friends Talk about possible community transfer 
  
  
  But of course the health department gave an all clear when its not.
  
  
  
  
  Ill send you more info stand by 
  
  
  
  
  Concerned Cecil County Resident 
  
  Sent from the all new *** app for iOS
  
  
  

  Customer Answer

  Date: 07/04/2024

  I have endless communications various people mostly no responses lol

   

  i have written notes to various agencies screen shots of many things including infestation since the year of commuincation was calls, emails, the corporate one way to them commuincations where almost zero response until really some time in ************************************************************** ***** of the ************************************** hazmat suits trying to take care of the problem ourselves I mean really unacceptable

  Me being in the industry I know you cant spot treat for bedbugs, bedbugs, roaches, require full building treatment until they are gone Because this landlord did not respond into some type of action for a year when it was first called out and they really did only do some Apts the bedbugs are in vents transferring Apts then back again and anyone that visits takes the chance of getting them if they stay too long

  How does this sit for an aging community lotsa people who cant see cant get around cant prepare cant afford to move and so on

   

  although I have witnessed lighter bedbugs there should be no bedbugs We continue to treat ourselves because the new pest company has not return when we were told they would

   

  This is a never ending battle I have been talking well over a year so I decided to file here. 
  People pay full rent and subsidized rent here but its still peoples money How can trying to get assistance be so difficult? 
  

  Tried BBB and I guess Ill keep putting it out there since it continues with bedbugs, no emergency plan, gauge covered fire sprinklers, no care of the facility the steps are filthy between floors, and just so much more. 
  

  Thank you 

  Customer Answer

  Date: 07/04/2024

  Can you believe it I was advised yet again the guy on the second floor has bed bugs again just informed this evening.
  
  
  This is insane !!
  
  
  Who can I get help from this has to be something someone can help with
  
  
  Thank you
  
  
  Sent from the all new *** app for iOS
  
  On Tuesday, October 31, 2023, 11:03 AM, *** **** <*************************> wrote:
  I am visiting Fairgreen Senior Community today and was told that the 4th floor person who had bed bugs prior has them again. 
  
  
  No inspections done of apts that the person I know and she lives across from one of the folks had bed bugs a couple months ago.
  
  
  From my world this is not how you attack a bed bug situation I mean waiting months to do any inspections or treatments ???
  
  
  This is going to continue to get worse if they keep doing nothing
  
  
  Doesnt even look like they clean their hallways
  I know because we sprinkled bed bug powder at the front door so they would hopefully not come into an apt and its still mostly left out on the common area carpet lol and the carpets look dirty
  
  
  Ok sorry went on a rampage lol 
  
  
  Just updating you on the info about bed bugs 
  
  
  Thank you again 
  
  
  
  Sent from the all new *** app for iOS
  
  On Friday, October 20, 2023, 9:40 PM, *** **** <*************************> wrote:
  Just adding more info to this I have checked with a resident who lives near the folks who has/had the bed bugs and was/is on the inspection list but it still has not happened.
  
  
  Just insanity that the owners are not acting I mean my goodness its going to end up like NY and their bed bugs
  
  
  Just wanted you to know no n inspections have happened from the landlords/owners 
  
  
  Thank you
  
  
  
  Sent from the all new *** app for iOS
  
  On Wednesday, October 4, 2023, 4:19 PM, *** **** <*************************> wrote:
  Fairgreen Senior Community most recent 2nd floor one in the past 2nd floor but there could be more.
  
  
  If you need apt numbers Im sure I can get them 
  
  
  
  
  Thank you 
  
  
  Sent from the all new *** app for iOS
  
  On Wednesday, October 4, 2023, 9:40 AM, cchd ehs -CCHD- <*********************************> wrote:
  Good Morning,
  
  
  Would you be able to identify the location/address where this issue is occurring? 
  
  
  Thank you.
  On Tue, Oct 3, 2023 at 7:33?PM ** ******** -CCHD- <********************************************> wrote:
  
  Please have someone respond back and find out where this is at.
  ---------- Forwarded message ---------
  From: C L Horn <*************************>
  Date: Tue, Oct 3, 2023, 18:57
  Subject: A General Question About Bed Bugs
  To: <***********************************************>, C HornReilly <*************************>
  
  
  Hi How Are You?
  
  
  I know of a multi-unit housing place that has been not handling their bed bug situation well. 
  
  
  Its been going on about 2-3 years most recent invasion was about 2-3 months ago possibly, but all surrounding apartments have not been inspected. I was told one beside it one below it is the practice, which makes no sense related to bed bugs. 
  
  
  I had reached out to the corporate office of this property but no response and no available copied communications to the person sending the inquiry.  
  Their program they use only copies them. 
  
  
  The same day I actually sent the information to Matters for ******* because to me its ridiculous that older folks who cant see cant get around and have this invasion dont know what to do.
  
  
  I also recently went to the rental office and there was a person there which was shocking because you generally can get no one in the office, no one on the phone lol Locally or at their corporate office in **********
  
  
  So went in the office and as soon as I brought up the issue was told to shut the door Not like residents dont know theirs an issue 
  Proceeded to ask whats going on with the bed bug issue? 
  The tone of the representative changed to more defensive. I get it corporate controls you BUT
  You have not even inspected folks on the same floor as 2 identified key apartments that had them 1 recent resident 1-2 or more months ago What!!!!! This is going to be if not already a severe problem. 
  So I asked when are inspections happening she says making a list of those that request it
  I said your kidding right This is a 2 month old issue w/ recent recheck and there were live ones in the vent and your just making a list just now with no date of inspections even guessed at? 
  
  
  I was livid 
  Needless to say did **** someone off but managed to leave on an atleast some type of smiling gesture because I didnt want to step out of the office angry with someone else angry. 
  
  
  Anyhow Im trying to figure out how to get help for this property since my mom lives there and its older folks like I said who cannot see good, dont have any help from the community office or corporate office and who Im sure just want to enjoy their lives.
  
  
  What is a next step you could suggest if any
  
  
  This may not be a health department issue BUT I know for some residents since they live there via assistance due to income they seem to get action This situation my mom pays regular rent so any of us going to ???? probably would not help. 
  
  
  I just didnt know how to help the situation since no one representing the property clearly is handling anything. Having bed bugs for months well actually previous situation too and still having activity is not good.
  
  
  What can anyone do at the property or being family of folks at the property? 
  
  
  Thank you

  Customer Answer

  Date: 07/08/2024

  I did answer that I have family and friends living there on initial email

   

   but here it is again

   

   thank you

  Customer Answer

  Date: 07/10/2024

  Hi Sorry 

  will my name remain private? 
  

  i dont want repercussions for what Im sending in for family and friends these folks arent that nice lol

   

  i did attach a picture from today Im in a hallway today right now and have a bed bug So if theres this fat one theres more coming since they multiply like roaches so I did spray it with bed bug spray because I now carry it with me when visiting which is ridiculous

  I dont need these people after me or my friends or family they are not right 

   see attached photo.

   

  if they dont get pest management in here there will be a continued invasion which will never be gone

  I mean seriously who is going to fix this problem 

  thank you

  Customer Answer

  Date: 07/13/2024

  Hi in visiting the property again today assisting friends and family with laundry 1st time Ive done this I see posted in the laundry room the attached picture

   which says notify management and theyll take care of the issue with bed bugs

  I battled for more than a year to have anything happen a pest company came by 2 times doing up to 19 apts and they are still here

   also I have attached fire sprinkler covered in gauze unsure how many there are looking like this but atleast 2 and they have 4 flo

  if I can find the bed bug company they used Ill send the flyer I think it was weir 

   

  Thank you

  Customer Answer

  Date: 07/13/2024

  Hi in visiting the property again today assisting friends and family with laundry 1st time Ive done this I see posted in the laundry room the attached picture

   which says notify management and theyll take care of the issue with bed bugs

  I battled for more than a year to have anything happen a pest company came by 2 times doing up to 19 apts and they are still here

   also I have attached fire sprinkler covered in gauze unsure how many there are looking like this but atleast 2 and they have 4 flo

  if I can find the bed bug company they used Ill send the flyer I think it was weir 

   

  Thank you

  Customer Answer

  Date: 07/13/2024

  ***** ******

  Customer Answer

  Date: 07/13/2024

  My previous name ***** **** last name now Reilly