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Business Profile

Online Retailer

Semco Teak Products, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and talked to ***** the owner of this company on 5/22/23 and needed to order some teak cleaner. ***** quoted me a price of $68.99 which included shipping for 1 gallon. I agreed to this and placed the order. Later in the day on 5/22/23 he sent me an email saying that he looked at the wrong price and that it would be higher at $81.46 which I did not see this email until today 5/23/23. He sent another email on 5/22/23 saying he charged my credit card the higher price $81.46 without my authorization. I saw both emails today on 5/23/23 after he already charged my card. I called back and talked to ***** and said we had a deal and agreed on the price of $68.99 which he refused to honor even though it was his mistake. I told him that he cannot just charge my credit card a higher price without my authorization which he did not seem to care about. I said an honorable business man would have sent me the product for the original agreed upon price, but ***** seemed more worried about the $13 than his reputation. I told him I wanted a full refund as he did a bait and switch. He said he would refund the money. I called my credit card and told them what happened and they told me it is illegal to charge someones credit card without their authorization. ***** is a dishonorable business owner that does does not follow through agreed upon prices and confirmed orders. I have attached the emails that he sent me.

Semco Teak Products, Inc is NOT a BBB Accredited Business.

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